Bill Altman Email & Phone Number

Global, Global, Oo

In May 2023, Danaher merged Pall Life Sciences with GE Healthcare to form Cytiva.The Sales and Support teams have been merged to form the Bioprocess Product Application Support team (BPAS). This is a customer-facing team that offers a comprehensive sales and support experience for our clients.Key Responsibilities:Provide technical customer support for all Cytiva Bioprocessing products through multiple channels; phone, LiveChat and emailCase Interaction Owner (CIO) for all incoming customer requests; request for quotes, technical product support, Regulatory information, Quality concerns

Port Washington, New York, Us

The Technical Inside Sales position is responsible for delivering Pall Biotech results in North America. This role involves supporting the sales process, ensuring customer satisfaction, and enhancing the effectiveness of the field sales force.Key ResponsibilitiesWork with field sales team to support sales of biopharm products, equipment, and consumables.Sales Operations:Manage quotes, bids, and proposals.Handle lead qualification and entry.Technical Sales Support:Provide direct technical sales support to customers.Support the field sales team.Offer technical troubleshooting and support for all Pall products, escalate as necessary.Technical Documentation:Provide comprehensive technical documentation as needed.Customer Support:Offer support through incoming customer phone lines, LiveChat, and email.

Forchheim, De

• Provide first-call clarification and detailed action plans for field engineers.• Gather information and escalate complex problems.• Support in-house Biomed teams for customers.• Proactively monitor system escalations in North and South America.• Analyze data, triage issues, and provide action plans for resolution.• Provide feedback to modality and system management teams.• Travel to customer sites for troubleshooting, system upgrades, and site audits.

Westborough, Massachusetts, Us

• Successfully supported all complex laboratory equipment in a high throughput CLIA certified testing lab• Served as the key interface between instrument vendors, the clinical lab, facilities and IT• Contributed to engineering solutions, enhancing performance and reliability of lab automation• Integrated new technologies into the lab to streamline the workflow and allow for reallocation of resources, increase efficiency and minimize re-work

Switzerland 🇨🇭 , Ch

• Responsible and accountable for representation of all GCS relevant topics and tasks (GCS Co-Project Management) for system project teams• Successfully led GCS initiative through product development and global launch of DNA sequencer system upgrade of hardware, software and reagents to increase sample throughput while reducing customer costs (GS Junior+, automated emPCR)• Contributed to process improvements in the training, support and communication that increased efficiency and productivity across Business Units• Maintained all responsibilities associated with position of Manager of Instrumentation Systems

Switzerland 🇨🇭 , Ch

• Developed comprehensive training materials and updates to support global support organization, effectively increasing support organizations resources and ability to address customer facing issues in a timely manner• Provided training and 2nd level support to global affiliates• Maintained all responsibilities associated with position of Manager of Instrumentation Systems

Branford, Ct, Us

• Managed all activities of Internal Technical Support ( 50 sequencers, $7.5 million), troubleshooting of instrumentation, reagents, software and IT solutions• Responsible for $400,000 annual budget of spare parts• Managed team of 4 providing support to R&D, QC, pay-for-service• Key contributor to support and development of all 454 commercial product projects - (GS FLX, GS FLX Ti, GS FLX+, GS Junior, GS Junior+)• Member of Product Care and Quality Task Force; identified and monitored product quality concerns, driving to resolution

Branford, Ct, Us

• Integrated Roche Diagnostics manufacturing practices and standards• Redesigned existing floor plan to double manufacturing production, improving efficiency and ergonomics• Led technology transfer from R&D into manufacturing• Incoming parts inspection, identified non-conformities and drove resolution through root cause analysis• Identified qualified vendors to transfer sub-assembly manufacturing and testing

Branford, Ct, Us

• Performed experiments during the early development of disruptive DNA sequencing technology• Responsible for end user testing of beta software• Responsible for integration of new hardware components into manufacturing of complex DNA sequencing equipment and providing feedback to Engineering• Responsibilities for technology transfer from R&D to manufacturing• Supervised a team of 6 technicians

New Haven, Ct, Us

West Haven, Connecticut, Us

Us

Bachelor’S Degree, Biology

Mini - Mba Certification, Business And Biopharma Innovation

Certificate Of Achievement, Six Sigma Green Belt

Certificate Of Achievement, Lean Six Sigma