Andrew Ryan Email & Phone Number

Birmingham, Alabama, US

Birmingham, Alabama, US

Birmingham, AL, US

Pleasanton, California, US

• Overview: Joined Medallia to create an Alabama based Service and Support Center. Served as the Executive Leader for the Commercial and Healthcare Services Teams as well as the Education Services department. Owned the.
• Lead the delivery practice for our Commercial and Healthcare market seg- ments, delivering and securing renewals on Medallia’s Cloud software to 200+ customers.
• Through Innovation and Thought Leadership, the Commercial and Healthcare teams increased revenue by 318% over 7 quarters while maintaining a 27%+ margin and the lowest attrition rate (3%) in the Company.
• Support the overall customer care organization at a much lower rate than other tier 1 office locations,hiring 130 consultants and program managers in Birmingham, AL at ~60% of the cost of other office locations.
• Negotiated a series of incentive packages with the state, county, and city governments, resulting in ~$7MM in cash payments to Medallia.

Palo Alto, California, US

• Overview: Developed standard services offerings, SOW refinement and contracting process, and strategies for effective pre-sales engagement. Devised organizational struc- ture to deliver high value addon implementation.
• Steered the delivery of large-scale, complex implementations of SAP Cloud software to the world’s premier Financial Services and Insurance companies, including UnitedHealthcare, Aetna, AIG, Voya, Securian, and Blues.
• Lead a team of 250+ diverse professional consultants, growing the region from $860K of quarterly revenue to over $10MM of quarterly revenue. Delivered numerous Services projects as large as $25MM.
• Focused on building and maintaining the services sales pipeline, exceeding bookings expectations for 15 consecutive quarters by an average of 16% per quarter.
• Keyed out new college hire and internship programs, bringing in the best and brightest students from the region’s top Universities and training them to be successful consultants in a complex corporate environment.

• Overview: Developed business cases and OKR’s for Atlas’ core Product (Jovix). Collaborated with all key departments across the organization on the highest market value releases through both product management software.
• Strategized game-changing products for the large-scale capital construction market in close coordination with key client partners, winning new and contin- ued businesses with feature-rich releases and improved.
• Removed silos between departments in order to collaborate on market-im- pacting Product features.
• Introduced NPS theory and system to provide visibility to the C-Level and board on the likelihood of customer recommendations and common feature requests, significantly increasing Annual Recurring Revenue.

As the Senior Delivery Manager of MEDSEEK Convert, I was responsible for implementationactivities, from Contract Signature to Go-Live of large scale healthcare websites. These includedUCLA, Scripps Health, Adventist Health, University of Colorado Health, Norton Healthcare,Providence Health of California, University of Vermont Health Network, and ProMedica..

As the Senior Product Manager of MEDSEEK Convert and Inform, I am responsible for the long term Roadmap, Vision, and Release Cycle of the product. Managing a team of Technical Solutions Analysts, we work to identify market trends and probable futures to ensure that MEDSEEK products are continually exceeding the expectations of the market and that of our.

As the Technical Product Manager of MEDSEEK Convert and Inform, I was responsible for guiding the Product Analyst and Development teams as we integrated healthcare best practices with Microsoft's SharePoint 2010 server environment. I lead the implementation efforts from a technical standpoint for our Early Adopter clients. Developed a thorough training.

Served as the Business Development Manager and Lead Architect for Channelmatter’s contracts throughout the Southeast. These contracts were based around technical consulting and custom product development work in the healthcare, education and government fields. Responsible for envisioning creative new solutions to solve complex technical and business.

Deerfield, Illinois, US

Served as the Lead Architect for SCA’s corporate intranet. The intranet included a classic ASP environment, a SharePoint 2003 environment, and a SharePoint 2007 environment. I built out a new SharePoint 2010 farm where all three of our intranet systems were migrated. I recently completed a project to build out individual SharePoint 2007 sites for each of.

St. Louis, MO, US

Served as the lead architect and developer for our national SharePoint portal. Responsibilities include: custom branding, advanced permissioning and audience targeting, advanced search features and file types, custom import sources (we currently have over 30 domains connecting to our servers), AD management, load balancing, archiving, granular as well as.

Birmingham, Alabama, US

Build and maintain all member databases. Develop web applications in order to generate new membership.