Andrew Ryan Email & Phone Number

Birmingham, Alabama, Us

Birmingham, Alabama, Us

Birmingham, Al, Us

Pleasanton, California, Us

Overview: Joined Medallia to create an Alabama based Service and Support Center. Served as the Executive Leader for the Commercial and Healthcare Services Teams as well as the Education Services department. Owned the P&L for the regions, driving revenue, utilization targets, and continuous improvement through training initiatives and mentorship programs.• Lead the delivery practice for our Commercial and Healthcare market seg- ments, delivering and securing renewals on Medallia’s Cloud software to 200+ customers.• Through Innovation and Thought Leadership, the Commercial and Healthcare teams increased revenue by 318% over 7 quarters while maintaining a 27%+ margin and the lowest attrition rate (3%) in the Company.• Support the overall customer care organization at a much lower rate than other tier 1 office locations,hiring 130 consultants and program managers in Birmingham, AL at ~60% of the cost of other office locations.• Negotiated a series of incentive packages with the state, county, and city governments, resulting in ~$7MM in cash payments to Medallia.

Palo Alto, California, Us

Overview: Developed standard services offerings, SOW refinement and contracting process, and strategies for effective pre-sales engagement. Devised organizational struc- ture to deliver high value addon implementation services and solutions that exceeded customer expectations. Delivered large, complex projects to the world’s leading Insurance and Financial Services companies with an incredibly high level of success and customer satisfaction.• Steered the delivery of large-scale, complex implementations of SAP Cloud software to the world’s premier Financial Services and Insurance companies, including UnitedHealthcare, Aetna, AIG, Voya, Securian, and Blues across the country, increasing revenue by 940% over the course of 4 years and exceeding margin targets by 18%.• Lead a team of 250+ diverse professional consultants, growing the region from $860K of quarterly revenue to over $10MM of quarterly revenue. Delivered numerous Services projects as large as $25MM.• Focused on building and maintaining the services sales pipeline, exceeding bookings expectations for 15 consecutive quarters by an average of 16% per quarter.• Keyed out new college hire and internship programs, bringing in the best and brightest students from the region’s top Universities and training them to be successful consultants in a complex corporate environment.

Overview: Developed business cases and OKR’s for Atlas’ core Product (Jovix). Collaborated with all key departments across the organization on the highest market value releases through both product management software (Aha) and a centralized product planning committee. Led a diverse team of Software and Hardware Engineers to new levels of productivity and innovation.• Strategized game-changing products for the large-scale capital construction market in close coordination with key client partners, winning new and contin- ued businesses with feature-rich releases and improved performance.• Removed silos between departments in order to collaborate on market-im- pacting Product features.• Introduced NPS theory and system to provide visibility to the C-Level and board on the likelihood of customer recommendations and common feature requests, significantly increasing Annual Recurring Revenue.

As the Senior Delivery Manager of MEDSEEK Convert, I was responsible for implementationactivities, from Contract Signature to Go-Live of large scale healthcare websites. These includedUCLA, Scripps Health, Adventist Health, University of Colorado Health, Norton Healthcare,Providence Health of California, University of Vermont Health Network, and ProMedica. Imanaged a team of Project Managers, Implementation Specialists, Designers, and Engineers andoften stepped in to take over high priority or high needs clients to manage their projects directlythrough a combination of Microsoft Project and Microsoft SharePoint.

As the Senior Product Manager of MEDSEEK Convert and Inform, I am responsible for the long term Roadmap, Vision, and Release Cycle of the product. Managing a team of Technical Solutions Analysts, we work to identify market trends and probable futures to ensure that MEDSEEK products are continually exceeding the expectations of the market and that of our clients. As a part of this role, I have invented bleeding edge, patentable technology to distance our Product lines from those of our competitors in order to gain new business and maintain current clients.

As the Technical Product Manager of MEDSEEK Convert and Inform, I was responsible for guiding the Product Analyst and Development teams as we integrated healthcare best practices with Microsoft's SharePoint 2010 server environment. I lead the implementation efforts from a technical standpoint for our Early Adopter clients. Developed a thorough training process for quickly educating new clients on both SharePoint and our proprietary intellectual property. Helped enable the Sales teams to meet their quarterly targets by serving as a Subject Matter Expert during on site pre-sale and post-sale opportunities.

Served as the Business Development Manager and Lead Architect for Channelmatter’s contracts throughout the Southeast. These contracts were based around technical consulting and custom product development work in the healthcare, education and government fields. Responsible for envisioning creative new solutions to solve complex technical and business problems. The majority of these contracts were fulfilled by utilizing Microsoft SharePoint 2010, Infopath, and .Net (C#) development.

Deerfield, Illinois, Us

Served as the Lead Architect for SCA’s corporate intranet. The intranet included a classic ASP environment, a SharePoint 2003 environment, and a SharePoint 2007 environment. I built out a new SharePoint 2010 farm where all three of our intranet systems were migrated. I recently completed a project to build out individual SharePoint 2007 sites for each of our outpatient surgery centers, permission each facility’s staff, and train 4,000 employees in the field on how to properly utilize their new environment. These environments are being utilized to directly scan in ePHI, therefore, are subject to all HIPAA rules and regulations. Other responsibilities include: custom webpart development, sole administration of the SharePoint farms, ASP.net application maintenance and support, custom branding solutions, granular and platform backups, Infopath form development and maintenance, vast Workflow developments, security auditing, custom reporting, end user technical support, leading our Intranet Steering Committee Executive Team, and building out and managing a team of ASP.Net Developers.

St. Louis, Mo, Us

Served as the lead architect and developer for our national SharePoint portal. Responsibilities include: custom branding, advanced permissioning and audience targeting, advanced search features and file types, custom import sources (we currently have over 30 domains connecting to our servers), AD management, load balancing, archiving, granular as well as platform backups, replication, custom reporting for various community admins, content management, HIPAA compliance for all of our protected patient information, auditing, and compliance. I was responsible for rolling out any code changes from the test server to the QA server and, after final testing, to the production environment. I was also responsible for building any custom tools within subsites for our executive teams. We currently have over 100,000 Ascension Health associates with access to the site, all with proper permissioning. I also completed the integration of SharePoint with Oracle’s WCI server.

Birmingham, Alabama, Us

Build and maintain all member databases. Develop web applications in order to generate new membership.