William Anna Email & Phone Number

Durham, Nc

Manage production crews and jobs according to SERVPRO procedures. Assign and coordinate jobs with crews. Keep General Manager/Owner updated on production. Supervise job scheduling, coordinate requirements for the job, complete job files, supervise production and monitor jobs from start to finish. Resolve problems quickly as they arise. Provide and communicate clear and accurate scoping of services, and job estimates. Monitor and follow-up on all assigned jobs ensuring customer needs are met… Show more Manage production crews and jobs according to SERVPRO procedures. Assign and coordinate jobs with crews. Keep General Manager/Owner updated on production. Supervise job scheduling, coordinate requirements for the job, complete job files, supervise production and monitor jobs from start to finish. Resolve problems quickly as they arise. Provide and communicate clear and accurate scoping of services, and job estimates. Monitor and follow-up on all assigned jobs ensuring customer needs are met. Communicate and establish rapport with commercial, insurance, and residential customers. Show less

Chapel Hill, Nc

Managed daily plant operations of a 47 acre Continuing Care Retirement Community with 308 units including a full service amenity clubhouse, a 48 bed health center, 10 multi-story resident buildings and 49 single family homes.Supervised full-time maintenance staff on a daily basis. Responsible for all employee relations including hiring, training, scheduling and payroll.Generated, operated and maintained a $2.5 million yearly plant operations budget.Developed and… Show more Managed daily plant operations of a 47 acre Continuing Care Retirement Community with 308 units including a full service amenity clubhouse, a 48 bed health center, 10 multi-story resident buildings and 49 single family homes.Supervised full-time maintenance staff on a daily basis. Responsible for all employee relations including hiring, training, scheduling and payroll.Generated, operated and maintained a $2.5 million yearly plant operations budget.Developed and cultivated relationships with vendors and contractors; Negotiated contracts and performed oversight on bids for all capital expense projects as well as overall plant operations.Communicated daily with other directors, staff and Cedars residents to develop a sense of trust and confidence in the Maintenance department.Utilized spreadsheet analysis in order to streamline budgets, projects and processes at The Cedars to ensure that projects came in on time and on budget. Utilized zumBrunnen Consulting, Inc.’s Capital Asset and Replacement study for capital forecasting and expenditures. Provided oversight and management of $25 million, 20 year capital expense budget.Implemented integrated workforce software (TheWorxHub™) that overhauled Cedars maintenance department. TheWorxHub™ allowed quicker response to resident’s issues, ensured state and federal regulatory compliance, kept equipment functional longer and helped Director make informed decisions on repair or replacement needs. Show less

Managed daily operations including supervising 20+ employees, hiring, scheduling and payroll. Managed financial operations including purchasing, inventory and advertising. Placed emphasis on providing an excellent dining environment as well as highly personalized customer service.

Timberlake, North Carolina

Learned all aspects of restaurant management and ownership including, purchasing, food preparation, kitchen and front end management along with the importance of ensuring good customer relations.

Oxford, North Carolina

Provided sales, implementation, training and technical support for Customer Relationship Management (CRM) Database products.

Creedmoor, North Carolina

Offered professional sales and consulting expertise for full line of leading edge telecommunication products and services to multiple industry clients.

Raleigh, North Carolina

Worked all phases of project management of commercial construction, including retail (Hannaford Food Stores), office (Glaxo Pharmaceuticals), warehouse facilities (Oxford Press) and health facilities (Carol Woods), ranging from $100,000 to $7 million. Managed sub-contractors and vendors while satisfactorily meeting project deadlines on time and on budget.

Associate In Applied Science, Construction Technology

Design and Building is intended to prepare future construction professionals in many aspects of the industry. The program is unique.

Education record