William Anthony Rodriguez Email & Phone Number

Lakeland, Florida, United States

Ybor City, Florida

• (Support): Monitor, troubleshoot, diagnose, and remedy server and network related problems and failures.• (Implementation): Install and configure server and network related hardware/software to comply with company’sestablished security standards.• Plan, design, and implement network, server, and storage infrastructure based on project requirements, capacity plans, and system support.• Problem solving by analyzing, troubleshooting, using the OSI model, and… Show more • (Support): Monitor, troubleshoot, diagnose, and remedy server and network related problems and failures.• (Implementation): Install and configure server and network related hardware/software to comply with company’sestablished security standards.• Plan, design, and implement network, server, and storage infrastructure based on project requirements, capacity plans, and system support.• Problem solving by analyzing, troubleshooting, using the OSI model, and following “best-practice” procedures in performing or calling vendors for equipment repairs, and problem escalation.• Detection and correction of work stoppages and/or errors advertised by TECO monitoring systems, escalate accordingly and update configurations when appropriate.• Install and support network, server, and storage hardware and software.• Direct participation in the planning and designing, maintenance, testing, and documentation TECO’s disaster recovery plans.• Consult, support and apply appropriate security recommendations for TECO’s IT infrastructure.• Provide second–level technical support of security mechanisms such as 2FA for all Operating System platforms. Show less

Tampa/St. Petersburg, Florida Area

Implement, manage and troubleshoot general infrastructure issues.Evaluate, install and configure applications, such as Oracle client, Visual Studio and SQL Developer for developer workstations on-site and remotely via Microsoft terminal services and Bomgar.Attended and mediated virtual brainstorming sessions with other AMEX IT Engineers where we discussed on-going infrastructure concerns and coordinated timelines to implement solutions.Provide on-call technical support… Show more Implement, manage and troubleshoot general infrastructure issues.Evaluate, install and configure applications, such as Oracle client, Visual Studio and SQL Developer for developer workstations on-site and remotely via Microsoft terminal services and Bomgar.Attended and mediated virtual brainstorming sessions with other AMEX IT Engineers where we discussed on-going infrastructure concerns and coordinated timelines to implement solutions.Provide on-call technical support for our internal clients and other higher-level technical teams, such as software developers and other technical SMEs.Maintained the organization's access to infrastructure resources for user/computer accounts via Active Directory. Identified and closed any security concerns that violated established corporate policies.Maintained an accurate inventory of all computer hardware via ServiceNOW.Prepared and maintained documentation, conducted AMEX new-hire orientations and provided “On-Demand” training as necessary. Show less

Bartow, Florida

Worked with other network administrators and IT management in the overall support of Polk County’s internal network infrastructure and external data communication.Analyzed, configured, implemented and provided support of all Cisco network devices and network communication applications.Researched, priced, installed and maintained HP server and Cisco network hardware and O/S, plus provided basic support for any applications that resided on them.Monitored activity on all… Show more Worked with other network administrators and IT management in the overall support of Polk County’s internal network infrastructure and external data communication.Analyzed, configured, implemented and provided support of all Cisco network devices and network communication applications.Researched, priced, installed and maintained HP server and Cisco network hardware and O/S, plus provided basic support for any applications that resided on them.Monitored activity on all data circuits, internal network devices and servers. Proactively engaged IT staff, application owners and management in the event of an occurrence while providing periodic updates on the status via e-mail and Numara ticketing system.Responsible for data integrity on the Polk County network by insuring that all data is secure, backup routines are followed and verified through HP Data Protector and that all old data is archived securely to a remote, 3rd party vendor facility.Planned, wrote and prepared documentation, such as manuals and SOPs for other IT staff and end-users. Show less

Fair Lawn, New Jersey

Identified, evaluated, and corrected first and second level production Windows and UNIX server and Cisco data network events and escalated through a Remedy ticketing system.Perform day-to-day monitoring and troubleshooting of Medco’s complex distributed and network computing environments using monitoring terminals to observe device status and error messages to detect faulty output or device malfunction.Performed yearly iOS upgrades and updates during maintenance windows as per… Show more Identified, evaluated, and corrected first and second level production Windows and UNIX server and Cisco data network events and escalated through a Remedy ticketing system.Perform day-to-day monitoring and troubleshooting of Medco’s complex distributed and network computing environments using monitoring terminals to observe device status and error messages to detect faulty output or device malfunction.Performed yearly iOS upgrades and updates during maintenance windows as per company policy and routine backups of Cisco equipment.Monitored data throughput and performed level-1 troubleshooting, escalated and reported any finding to the Network Engineer on-call.Prepared and maintained standard operating procedures for the network, technical specifications and documents, drawings, system documentation, including operating manuals.Provided contingency desktop support for Medco clients during off-business hours. Show less

Parsippany, New Jersey

Assist in design, implementation and configuration of software and hardware while providing client support of applications for the NJ Call Center. Provide system upgrades and maintenance to XP/NT workstations and NT/2000 servers and printers physically or remotely through SMS or telnet, respectively. Design, configure and implement backup schemes. Configure, administer and maintain organizational units for the NJ Call Center with Active Directory and logon… Show more Assist in design, implementation and configuration of software and hardware while providing client support of applications for the NJ Call Center. Provide system upgrades and maintenance to XP/NT workstations and NT/2000 servers and printers physically or remotely through SMS or telnet, respectively. Design, configure and implement backup schemes. Configure, administer and maintain organizational units for the NJ Call Center with Active Directory and logon scripts. Monitor, support and manage hardware and software for the NJ Call Center and was technical liaison between vendors, management and other technical staff. Show less

Jersey City, New Jersey

Managed and coordinated enterprise-wide deployment and migration project of a Windows environment. Was cited by area manager for completing a six-month project one month ahead of schedule. Monitored, supported and managed network devices, such as servers, workstations, switches and routers, locally and remotely via SMS and telnet, respectively. Managed and coordinated Lotus Notes upgrade from version 4.6 to R5 for the North Jersey region. Was cited by area manager for… Show more Managed and coordinated enterprise-wide deployment and migration project of a Windows environment. Was cited by area manager for completing a six-month project one month ahead of schedule. Monitored, supported and managed network devices, such as servers, workstations, switches and routers, locally and remotely via SMS and telnet, respectively. Managed and coordinated Lotus Notes upgrade from version 4.6 to R5 for the North Jersey region. Was cited by area manager for completing project two weeks ahead of schedule. Created and documented standardization of workstations for the North Jersey region. Overall, reduced support turnover time from three days to one day. Show less

North Haledon, New Jersey

Implemented and managed an over 4,500 node network including switches and routers, nation-wide.Dispatched field technicians to client sites to configure and troubleshoot devices for network connectivity. Also provided support of various Windows operating systems and its applications, such as Microsoft Office 97/2000/XP, Lotus Notes, anti-virus and backup schemes.Installed and configured client workstations. Created standard images for future deployments. Reduced standard… Show more Implemented and managed an over 4,500 node network including switches and routers, nation-wide.Dispatched field technicians to client sites to configure and troubleshoot devices for network connectivity. Also provided support of various Windows operating systems and its applications, such as Microsoft Office 97/2000/XP, Lotus Notes, anti-virus and backup schemes.Installed and configured client workstations. Created standard images for future deployments. Reduced standard workstation deployment by 50 percent.Prepared and maintained technical documentation for clients, such as Standard Operating Procedures, manual and technical specifications.Provided basic network design and implementation assistance to clients’ system engineers using TCP/IP, DHCP, DNS and WINS. Show less

Jersey City, New Jersey

Under minimal supervision, provided network operations support, administration, installation and maintenance of voice/data/satellite (LAN/Campus/WAN) and associated line equipment. Monitored and analyzed the operation of the network to ensure proper functioning of lines, hardware and software through the use of advanced network management tools and systems. Identified and resolved network problems utilizing structured troubleshooting methods, techniques and… Show more Under minimal supervision, provided network operations support, administration, installation and maintenance of voice/data/satellite (LAN/Campus/WAN) and associated line equipment. Monitored and analyzed the operation of the network to ensure proper functioning of lines, hardware and software through the use of advanced network management tools and systems. Identified and resolved network problems utilizing structured troubleshooting methods, techniques and tools. Notified management and clients of network issues and concerns through a tiered notification and escalation process. Provided contingency desktop support for clients and provided information on trouble resolution and network status. Participated with vendors, common carriers and technical staff during problem analysis/resolution and postmortem analysis as required. Monitored and tuned network devices, such as routers and switches, for optimal system performance. Prepared and maintained standard operating procedures for the network, technical specifications and documents, drawings, system documentation, including operating manuals. Assisted in the evaluation of proposals and identified the benefits of changes in hardware, communications, protocols, tools, switching methods, access methods and in procurement of software and equipment, as it related to network operations. Show less

Edison, New Jersey

Assisted in managing and coordinating the migration of newly acquired firms' workstations, ranging; to the PSEG network. Conducted "On-Demand" technical training of all corporate applications. Installed, configured and performed troubleshooting of hardware and software on-site or remotely via SMS. Provided network operations support to over 1,500 PSEG clients in the northeast

North Haledon, New Jersey

Implemented and managed an over 4,500 node network including switches and routers, nation-wide. Dispatched field technicians to client sites to configure and troubleshoot devices for network connectivity. Also provided support of various Windows operating systems and its applications, such as Microsoft Office 97/2000/XP, Lotus Notes, anti-virus and backup schemes. Installed and configured client workstations. Created standard images for future deployments. Reduced standard… Show more Implemented and managed an over 4,500 node network including switches and routers, nation-wide. Dispatched field technicians to client sites to configure and troubleshoot devices for network connectivity. Also provided support of various Windows operating systems and its applications, such as Microsoft Office 97/2000/XP, Lotus Notes, anti-virus and backup schemes. Installed and configured client workstations. Created standard images for future deployments. Reduced standard workstation deployment by 50 percent. Prepared and maintained technical documentation for clients, such as Standard Operating Procedures, manual and technical specifications. Provided basic network design and implementation assistance to clients' system engineers using TCP/IP, DHCP, DNS and WINS. Show less

Greater New York City Area

Interviewed with department heads and their staff to better evaluate their hardware and software needs. Was the technical liaison between software/hardware vendors and the client. Planned and evaluated hardware and software for Y2K readiness and determined if patches and upgrade were feasible. Worked closely with clients' technical staff in managing and coordinating company-wide migrations from a Windows 3.x/9x, Windows for Workgroups and Netware environments to a… Show more Interviewed with department heads and their staff to better evaluate their hardware and software needs. Was the technical liaison between software/hardware vendors and the client. Planned and evaluated hardware and software for Y2K readiness and determined if patches and upgrade were feasible. Worked closely with clients' technical staff in managing and coordinating company-wide migrations from a Windows 3.x/9x, Windows for Workgroups and Netware environments to a Windows NT 4.0 domain environment. Also participated in the conversion from Token-Ring to Ethernet. Installed, configured and managed domain controllers in an NT 4.0 environment. Setup initial domain, DNS, DHCP, WINS and RAID-5. Created user accounts and groups with basic logon scripts, when necessary. Designed and configured anti-virus and backup schemes. Conducted "On-Demand" technical training, one on one and instructor-led classroom environment, to clients on their new operating system and standard corporate applications, such as, Microsoft Office suite. Created and documented standardizations of corporate workstations for particular clients. Show less