William Araya Email & Phone Number

Completing Mass Uploads for all pay components in Workday. Off-cycle running. Service Now cases management. Running reports. Performing audits. Automating processes. General payroll inputs. Garnishments. Software: Workday, Service Now, ADP.

Supporting the transition to a new payroll vendor. Running reports in Workday. Service Now case management (payroll, benefits, taxes). Provide ideas to improve processes and increase the customer satisfaction. Service Level Agreements improvement. Running the payroll for the US employees. Software: Workday, Service Now.

Tasks:Provide support to the HR community, managers, and employees that utilise the tool(s) in North America and Europe.Receive and respond to cases in a timely fashion and meet established SLAs.Add/Change/Delete tables for Position, Cost Center, Job Codes, Location Codes.Assess incidents and apply required steps for resolution.Research issues escalated by the users of the tool.Determine root cause, track, document cases and issues, and replicate error or situations if possible.Engage vendor as necessary by opening cases.Receive requests for reporting (create, run, distribute) and determine if report should be generated as a standard report or ad hoc report. For routine reports determine the schedule for distribution. Respond to cases related to provisioning, strictly adhere to the schedule to ensure security of company resources and routinely audit to ensure accuracy, depending on the case.Identify and make recommendations to improve accuracy and processes.Complete day-to-day data validation and spot checks to ensure on-going data integrity.Conduct troubleshooting to identify and resolve system and employee data issues.Seek ways to automate processes and reports using excel Macros.Create from scratch process guides and SOPs and other documents related.Submit reports and information to the European Finance Team.NORAM and Global support in general.Data import from Success Factors to UKG.

San Jose, Costa Rica

Tasks:Work with clients and the payroll provider in order to complete the payroll on time with no errors.Audit the inputs received from the clients and the payroll provider.Analyze the data in general to find discrepancies (Gross to Net, General Ledger).Attend implementation meetings for new clients.Audit the system to find errors in codes and data in general.Monitoring the payrolls on a daily basis.Answer any question from the client and/or the payroll provider.Running payroll processes bridged to client and payroll provider processes.Running reports.Analyze client´s queries to support their business needs.SOP creation and process improvement.System set up for current and new clients / payrolls.Systems: CloudPay payroll software.

San Jose, Costa Rica

Tasks:Leading a team of 8 specialists based in the US, Canada and Costa Rica.Analyze different situations that could impact the operation and avoid disruption on it.Running reports related to employees on leave of absence to show the business current situations and possible solutions.In charge of running some metrics of daily activities to have a better understanding about workload.Point of contact to solve escalations.Create strategies to coach people on their daily / monthly activities.Coordinating with vendors about new project and system implementations.Perform job interviews to hire people for the 3 countries where the positions are active.Actively communicate with other teams leads to coordinate efforts and strategies.Processing tickets in Workday and communication with HR people in plants and payroll.Constant communication with the Leave of Absence vendors about cases and situations to resolve.Attending meetings with stakeholders to present current situations and ideas.Stabilize the operation due to a reorganization.Systems: Workday, UltiPro (payroll), ticketing tool, SunLife (LOA vendor), Kronos, Service Now, Microsoft 365, Microsoft Teams, SharePoint, Internal Portals, Employee Service Center, Canada Agencies portals.

San Jose, Costa Rica

Tasks: Running the Regular Payroll Cycle (10.000 to 14.000 employees).Running Emergency / Regular Off Cycles.Shadow Payroll processing.Stocks processing.Maintenance of payroll systems. Cases management. Processing of Bank Returns. Processing of Notice of Change. New hires processing in payroll system.Processing of Terminations in payroll system.Reply Payroll email inquiries. Complete back office updates and adjustments related to taxes.Complete Company Transfers. In charge of Weekly Compare.Complete and analyze Positive pay process (possible frauds).Member of several Workstream meetings. Processing payroll tickets related to several topics.Maintain the Payroll data base up to date.Retro payment calculations.SOX controls compliance.Team Lead back-up.Systems: SAP (HR module), Workday, UltiPro (payroll system & back office module), Service Now, Microsoft 365, Microsoft Teams, Share Points, ticketing tool, US & CA banks internal pages, employee center page.Achievements: Smooth transition of Payroll operations from the Philippines. Stabilize the project and operation.Implement new and better ways of working.Improve processes through new ideas and actions. High accuracy on transactions completed in the systems. Catching possible problems by having a keen attention to details skill. Provide an excellent customer service.

San Jose, Costa Rica

Tasks: Complete HR changes in SAPSOP improvement.Process analysis.Payroll (Philippines) communication and payments coordination.Coordinate changes for employees located outside the NA Region.Use of Share Points.Customer service.SLA and KPI´s fulfillment.Global and NA Reorganizations.Salary calculations.Running reports.Creation of letters for employees.Mass Uploads processing.Systems: SAP (HR module), ticketing tool, Microsoft 365, Adobe-Acrobat, Messenger, SharePoint. Achievements:Help to stablish processes in Mondelez first time opening Share Service Center in Costa Rica.Maintain stable the new operation.Improvement of processes.Help to improve HR systems in Mondelez throughout suggestions to the IS Team.Recognitions by the companies for excellent customer service provided to colleagues.High accuracy on transactions completed in the systems.

Heredia, Costa Rica

Tasks: HR data changes in the system.Running HR and Finance reports and information.Improvement of SOP.Creation of IDs.Setting up employee´s digital profile.Coordinate tasks with another Intel Service Center (Malaysia).Completing US Government documents required for the employees.HR tasks in general (also hard copy documents storage).Analyze information using Microsoft Excel.Use of Share Points.Assistant of the Team Lead when necessary.Achievements:Process improvement.Rise the accuracy level in transactions.SOP improvement.

Licentiate Degree, Human Resources Management/Personnel Administration, General (Accredited By Sinaes)

Bachelor'S Degree, Business Administration And Management, General (Accredited By Sinaes)

Associate'S Degree, Business Administration And Management, General

Technician, Computer Installation And Repair Technology/Technician