•Provide support to 3 Physical Therapists in all front office duties including acting as the primary point of contact for new and existing patients, maintaining appointment schedules, preparing charts and completion of patient pre-registration forms •Compose business letter to patients , physicians, insurance companies, and law firms•Verify insurance and obtain referrals of patients and coordinate financial arrangements to minimize outstanding receivables •Process and maintain accurate files of encounter forms, create claims, and post insurance and patient payments •Balance charges, adjustments, credits, and receivables on a monthly basis to verify accuracy of billing data and revise any errors •Contact patients to obtain or relay account information, review discrepancies in account records and resolve billing disputes •Screen clinic telephone calls, answer inquires, resolve scheduling issues and refer patients to appropriate therapist

•Performed administrative support tasks for 20 outside sales representatives by processing their orders by phone, fax and email•Successfully managed a high volume of phone inquiries from sales representatives and end use customers •Responded to a high volume emails to sales representatives and end use customers and composed business letters •Coordinated the follow-up between billing, processing and shipping departments to ensure timely delivery commitments •Processed returns and exchanges and completed billing adjustments to satisfy customer needs

Sales Support SupervisorManaged a 3-member sales support team responsible for assisting 13 outside sales representatives.Sales support duties included: distributing sales collateral, review and finalize dealer contracts.Maintained equipment inventory status, resolved commission payment issues. Communicated sales promotions, feature changes, equipment changes to sales representative and retail wireless stores.Maintained/uploaded bi-weekly commission payments for the 200 plus retail stores we supported, utilizing Excel, Access and Foxpro. New Account Services SupervisorManaged a 15-member team responsible for processing orders for new wireless services, by phone fax and email.Coached and developed representatives to achieve excellent customer service for all of our dealers.New Account duties included: entering all billing information, rate plans, features and wireless numbers. Responsible for trouble shooting and resolving wireless issues ensuring end user’s phone was functioning properly.Ensured accuracy by performing monthly audits for all employees.Maintained employee performance measurements.Prepared and delivered performance reviews.Coordinated and facilitated monthly meetingsInterviewed, hired and trained new employees. Scheduled tasks, meeting, meeting rooms utilizing Outlook.