Astro Wash Solutions is focused on offering Subcontracting, Whole Sale, and Consulting Services to the Auto Detailing, and Carwash industry. We primarily focus on subtracting to Auto Detailing Shops needing flexibility in Man Power and Capability in order to met customer demands and volumes during “random” surges in business.

Flying Ace Carwash is an award winning Express Car Wash brand that is apart of the Express Wash Concepts family, the fastest growing carwash company in the US and named to the Inc 5000 list (#2,619). Overseeing daily operations and delivering the customer a “Disney Perfect” Experience; responsibilities revolve around: • Maintaining corporates “Disney Perfect” standards promoting 100% customer satisfaction.• Recruiting, training and supervising service personnel.• Coaching team on suggestive selling techniques to drive revenue.• Responding to and successfully resolving customer service issues and claims.• Conducting ongoing quality assurance and quality control checks on serviced vehicles and equipment.• Overseeing inventory management and ordering process; collaborating with suppliers and vendors to respond to anticipated volume.• Following standard procedure for cash management to include daily reconciliation, audits, and deposits• Ensuring full compliance with corporate and regulatory Health and Safety requirements.• Pursuing a heightened customer-first culture.

• Performed duties of Express Wash Manager in his/her absence. • Provided the best customer experience by training team on all internal and external programs, building customer base through return Customers - Customer Loyalty Program • Ensures that all guests are treated courteously and that the needs of the customer are addressed efficiently o Handled guest inquiries, complaints and compliments o Ensured that attendants smile and give a "Thumbs Up" to every guest when delivering guide-on instructions o Increased the speed and convenience of the whole wash experience for the guest • Monitored and control chemical output daily (marking barrels) and troubleshooting (rate of flow) • Conducted daily Preventative Maintenance according to program schedule on days and shifts managed • Conducted equipment repairs proactively and troubleshoot problems to resolve issues quickly • Maximized speed of processing vehicles at the wash through training and upholding standards of performance

• Assist with restaurant opening activities; preparing menu items and supplies for daily service.• Help manage a team of kitchen and front of house customer service associates.• Enforce corporate restaurant presentation and hygiene standards.• Participate in stock management; assisting the manager with ordering and stock rotation.• Promote the Donato brand through superior customer service

A car wash chain recognized for it ‘Flex Car Wash Service’, with locations throughout Florida and Indiana. Overseeing daily operations and customer-centric service delivery; responsibilities revolve around: • Maintaining corporate service standards promoting repeat business.• Recruiting, training and supervising service personnel implementing employee engagement initiatives.• Responding to and successfully resolving customer service issues.• Meeting budgeted forecast of material and supply use.• Coaching team on suggestive selling techniques to drive revenue.• Conducting ongoing quality assurance and quality control checks on serviced vehicles and equipment.• Overseeing inventory management and ordering process; collaborating with suppliers and vendors to respond to anticipated volume.• Managing financial and administrative operations including accounts payable, check and credit card processing, daily banking deposits, payroll verification and team scheduling.• Ensuring full compliance with corporate and regulatory Health and Safety requirements.• Pursuing a heightened customer-first culture.

A local leader in automotive, farm equipment and recreational detailing and ceramic coatings where I achieved success in helping build the brand through:• Developing the company business plan and market development strategies.• Overseeing marketing and branding initiatives through traditional and social media channels.• Establishing performance and customer service standards and creation of company standard operating procedure manual.• Supporting the manager with hiring and training of detailers; reviewing performance and coaching for improvement where required.• Preparation of sales and performance reports for management team.

Leading a team of landscapers providing an array of lawn maintenance, outdoor living space mainte-nance, soil management and turfgrass care services; I managed and oversaw:• Scheduling of service appointments while overseeing team operations.• Management of preventative maintenance program ensuring full operability of vehicles, equipment and mowers.• Training of new hires on safe operation of machinery and landscaping techniques.• Safe handling and storage of lawn chemicals, fertilizers and fuel; applying full WHMIS 2019 and PPE standards and guidelines.• Meeting with customers to review service requirements and review contracts.

 Highly self motivated position operating and maintaining condo association pool Work with HOA Board and County Health Department in meeting requirements and safety of pool

 Handle all aspects of web design and network operations.  Provide IT solutions and support to small businesses and non-profits as well as perform data storage and crypto-currency mining operations.  Act as a marketing consultant for web-based businesses.

 Recognized for providing optimal and impeccable customer services. Promptly address and respond to customer inquiries. Provided ideas that lead to the redesign of the storage of product stock improving space and time efficiencies

Answer the phone, handed out new sales leads to agents, stocked folders and paper work, and cleaned the office

 First marketing person for the company, and helped sales and management understand the importance and use of marketing. Improved the company’s image with the implementation of company branding guidelines. Supported Sales Team with new company marketing materials and tools. Developed the company’s new website with e-commerce and managed the $250,000 per year catalog sales.

Started to further pursue my love of film and its creation. Created a small handful of short films, a podcast covering a local hobby in Ohio, and completed 40% of a documentary on the hobby of airsofting in Ohio