• Develop custom reports to support leadership and frontline decision-making processes to improve patientcare.• Manage value-based contracts for physician groups and third-party payers.• Collaborate with physicians, nurses, and administration to find opportunities to improve both the quality andvalue of care.• Analyze large volumes of data to identify trends, diagnose quality of data submitted, and pinpoint gaps.• Maintain, monitor, and leverage data visualization tools (i.e. Tableau and Power BI) to contextualize andenhance data communication and understanding across the organization to support metrics usage andaccountability.• Optimize projects and programs managed across departments by gathering, analyzing, and validating data.• Train end users through project management methodologies to support the integration of new systems andprocesses.• Craft a new standard of interactive training through classes, observation, mentoring, and feedback gathering.• Quickly create interactive COVID-19 dashboards to better inform employees and clients during this crisis.• Collaborate with business partners and stakeholders to investigate business processes and to ensure dataintegrity.

• Administered undergraduate exams for 900+ students and served as a primary liaison to support questions and issues.

• Assisted the professor in managing students accounts and grading assignments for 4 sections of courses.

• Earned the monthly 2015 and 2016 Sales Award by promoting and selling the most top tier parking passes.• Provided superior customer relationship management and upsold guests on various attractions.

• Awarded the Certificate of Appreciation for reducing service wait times from 2 week to 2 days by troubleshooting/configuring machines to complete daily tasks and focusing on LEAN process improvements.