William Atasever Email & Phone Number

The Digital Operations Manager leads the team and is a digital subject matter expert who works with business leaders to effectively identify opportunities, prioritise and manage delivery of continuous design and development practices relating to the accuracy of the information, functionality and the presentation of WorkSafe’s public websites. This role works closely with a product delivery team in ITSS and provides leadership to a team of technical specialists which ensures smooth end to end digital product enhancement.• Ensure the WorkSafe public websites provide up to date information, function well and are presented in a way which is engaging, inclusive, accurate and user friendly for members of the public.• Provide expert information and advice through coaching and leadership to support team members maintain a high level of technical expertise to overcome business, client, stakeholder and design challenges• Engage with stakeholders to identify website related projects, acting as a subject matter expert applying project management methodologies to gain commitment from stakeholders, influence timelines and outcomes.• Guide, advise and explain digital roadmaps to executive leaders providing information to ensure awareness and strategic alignment.• Facilitate collaboration through engagement with stakeholders to review research, understand problems, validate solutions, document functional and technical requirements and prioritise effectively.• Manage the website content change management process, ensuring the appropriate approval is received from management, executive or ministerial level prior to publication.• Provide guidance and effective decision making in order to unblock challenges faced by the product delivery team that provides technical support for WorkSafe’s public websites• Act as a subject matter expert who encourages innovative thinking amongst the Digital Operations team and makes a positive contribution to a community of practice

• Lead the translation of project objectives and deliverables into meaningful business requirements thatare fit-for-purpose and tailored to the needs of the business associated with the Strategy ReleasePackages for WorkSafe’s Customer Relationship Management (CRM) Tool.• Support the development of business objectives, KPI’s, benefit realisation, and project milestonesassociated with the successful delivery and embedding of the CRM Tool.• Oversee the outstanding business requirements yet to be delivered at any point in time, and review /communicate their priority/risk status on a regular basis through appropriate governance channels.• Directly review and approve the business requirements and other deliverables put to the Delivery team.• Work in strong partnership with the Change and Communication teams and Subject Matter Experts tocreate a seamless integration of project delivery for our people that will be impacted and gain benefitfrom the change.• Lead and ensure the successful outcomes are achieved at all workshops on behalf of the business orensure the attendance of the business SMEs at workshops organised by the delivery team• Approve all change requests in relation to delivery scope and/or program schedule – considering theimplications of the desired business objectives against the project plan and phased delivery approach• Resolve conflicting priorities between business objectives and/or business requirements• Provide oversight of the work delivered by the Project Delivery Team and provide continuous updatesto the Business Owner and Program Director on a regular basis

• Manage the design, development and implementation of appropriate systems and digital solutions to make improvements and meet the future business requirements aligned to TAC’s strategy• Anticipate and identify business needs or problems and recommend systems or digital channel solutions to meet needs• Work in partnership and collaborate with key stakeholders in order to analyse and define the requirements for technical solutions to maximize the business value from digital and system channels• Subject matter expert for systems and digital channels, provide expertise in building strategies that improve process and performance.• Assist in the management resolution of system and digital issues, liaision with ITSS and the Client Divisions to manage communications on impacts as a result of the issue• Build strong relationships with key internal and external stakeholders to deliver future business requirements• Ensure appropriate levels of reporting and data analytics to support informed business decisions• Support the Digital and Systems Manager in the management of key vendors across the lifecycle of claims management systems and digital channels• Conduct data security tests and compliance requirements for digital and systems channels• Facilitate the approval and administration of scope documentation within TAC for proposed changes• Support all phases of the digital and systems delivery model in either a digital or systems capacity as required by the business

• Establish and maintain key relationships to support the delivery of appropriate solutions• Identify customer business issues and opportunities to facilitate a resolution• Provide innovative digital solutions to complex problems and drive organisational change• Manage customer relationships and build cooperative working groups• Undertake analysis, design and specification of solutions to meet business objectives• Use data driven analysis to investigate and set strategic direction• Identify and lead projects that leverage from existing solutions to maximise benefits to the business

Geelong, Australia

• Manage Digital Projects within the Faculty for schools and research groups • Digital strategy plan for Faculty of health • Digital Innovation• Develope and Manage collaborative working groups with representatives and stakeholders • Evaluate reporting and data analytics forming decisions for digital strategy

Geelong Waterfront

• Managed Faculty web presence consisting of over 45 websites• Manage Web Projects within the Faculty for schools and research groups • Implement new policies and procedures for managing the Faculty webs technologies to ensure compliance with Deakin Web Policy guidelines • Manage and directed staff members • Train web content editors within the faculty and research groups • Change Management planning for major upgrades and alterations to web environment

Geelong

Part of a Faculty IT team challenged to transform department into a technologically sophisticated operation through strategic evaluation, development and execution of innovative web, equipment/hardware and networking methodologies, and establish a solid IT infrastructure that will continue to meet complex growth demands across three campuses.

Melbourne, Australia

Contracted as part of team to test ADSL and Cable broadband systems as they were being launched Australia wide• Designed and created installation Discs for broadband ADSL for both MAC and PC platforms• Reviewed and tested new Cable internet technology being introduced (DOCSIS)• Tested broadband hardware and software on various systems to ensure compatibility • Assisted in writing user manuals, documentation and troubleshooting guides

Undergraduate Certificate In Applied Design, Industrial And Product Design

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

Diploma Of Business - Frontline Management, Business Administration And Management, General

Certificate Iv In Training And Assessment, Education

Advanced Diploma Of Multimedia, Design And Applied Arts

Certificate Iv In Computer Systems, Information Technology