William Atasever Email & Phone Number

• The Digital Operations Manager leads the team and is a digital subject matter expert who works with business leaders to effectively identify opportunities, prioritise and manage delivery of continuous design and.
• Ensure the WorkSafe public websites provide up to date information, function well and are presented in a way which is engaging, inclusive, accurate and user friendly for members of the public.
• Provide expert information and advice through coaching and leadership to support team members maintain a high level of technical expertise to overcome business, client, stakeholder and design challenges
• Engage with stakeholders to identify website related projects, acting as a subject matter expert applying project management methodologies to gain commitment from stakeholders, influence timelines and outcomes.
• Guide, advise and explain digital roadmaps to executive leaders providing information to ensure awareness and strategic alignment.
• Facilitate collaboration through engagement with stakeholders to review research, understand problems, validate solutions, document functional and technical requirements and prioritise effectively.

• Lead the translation of project objectives and deliverables into meaningful business requirements thatare fit-for-purpose and tailored to the needs of the business associated with the Strategy ReleasePackages for.
• Support the development of business objectives, KPI’s, benefit realisation, and project milestonesassociated with the successful delivery and embedding of the CRM Tool.
• Oversee the outstanding business requirements yet to be delivered at any point in time, and review /communicate their priority/risk status on a regular basis through appropriate governance channels.
• Directly review and approve the business requirements and other deliverables put to the Delivery team.
• Work in strong partnership with the Change and Communication teams and Subject Matter Experts tocreate a seamless integration of project delivery for our people that will be impacted and gain benefitfrom the change.
• Lead and ensure the successful outcomes are achieved at all workshops on behalf of the business orensure the attendance of the business SMEs at workshops organised by the delivery team

• Manage the design, development and implementation of appropriate systems and digital solutions to make improvements and meet the future business requirements aligned to TAC’s strategy
• Anticipate and identify business needs or problems and recommend systems or digital channel solutions to meet needs
• Work in partnership and collaborate with key stakeholders in order to analyse and define the requirements for technical solutions to maximize the business value from digital and system channels
• Subject matter expert for systems and digital channels, provide expertise in building strategies that improve process and performance.
• Assist in the management resolution of system and digital issues, liaision with ITSS and the Client Divisions to manage communications on impacts as a result of the issue
• Build strong relationships with key internal and external stakeholders to deliver future business requirements

• Establish and maintain key relationships to support the delivery of appropriate solutions
• Identify customer business issues and opportunities to facilitate a resolution
• Provide innovative digital solutions to complex problems and drive organisational change
• Manage customer relationships and build cooperative working groups
• Undertake analysis, design and specification of solutions to meet business objectives
• Use data driven analysis to investigate and set strategic direction

Geelong, Australia

• Manage Digital Projects within the Faculty for schools and research groups
• Digital strategy plan for Faculty of health
• Digital Innovation
• Develope and Manage collaborative working groups with representatives and stakeholders
• Evaluate reporting and data analytics forming decisions for digital strategy

Geelong Waterfront

• Managed Faculty web presence consisting of over 45 websites
• Manage Web Projects within the Faculty for schools and research groups
• Implement new policies and procedures for managing the Faculty webs technologies to ensure compliance with Deakin Web Policy guidelines
• Manage and directed staff members
• Train web content editors within the faculty and research groups
• Change Management planning for major upgrades and alterations to web environment

Geelong

Part of a Faculty IT team challenged to transform department into a technologically sophisticated operation through strategic evaluation, development and execution of innovative web, equipment/hardware and networking methodologies, and establish a solid IT infrastructure that will continue to meet complex growth demands across three campuses.

Melbourne, Australia

• Contracted as part of team to test ADSL and Cable broadband systems as they were being launched Australia wide
• Designed and created installation Discs for broadband ADSL for both MAC and PC platforms
• Reviewed and tested new Cable internet technology being introduced (DOCSIS)
• Tested broadband hardware and software on various systems to ensure compatibility
• Assisted in writing user manuals, documentation and troubleshooting guides

Undergraduate Certificate In Applied Design, Industrial And Product Design

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

Diploma Of Business - Frontline Management, Business Administration And Management, General

Certificate Iv In Training And Assessment, Education

Advanced Diploma Of Multimedia, Design And Applied Arts

Certificate Iv In Computer Systems, Information Technology