William Ward Email & Phone Number

Houston, TX, US

Houston, Texas Area

• Maintain asset tracking logs for software licenses, hardware, and cell phones while performing routine audits on inventory counts
• Support escalated support tickets regarding our various business system applications
• Develop enhancements to drive efficiency for our end users. Some of the enhancements included enhancing our mobile application to create reports on Opportunities/Projects/Clients/Contacts linked to the ERP system for.
• Assist the business in creating customized reports driven by executive management
• Perform IT Onboarding for new hires, showing them how to use the various business systems and ensured they had the necessary equipment/software
• Create, monitor, and administer SQL databases to ensure that our live database was properly backed up and the business always has a current test environment to work in.

Houston, Texas Area

• ERP System Access Controller that supported 800+ internal clients across North America. Managed IT costs by meeting with vendors, performing routine audits, and understanding business needs. Lead projects involving.
• Reduced IT cost by 50% and drove $2.5M in savings, performing equipment audits, negotiating costs with vendors, and aligning vendor delivery with business needs.
• Implemented new processes and technologies in warehouse, reducing warehouse footprint by 60%, increasing picking speed by 30%, and increasing employee safety by reducing fork lifts hours.
• Streamlined billing process, reducing accounts payable time by 25%.
• Created, managed, and trained team of 6 Super Users, providing first line ERP System support for Sales and Supply Chain.
• Developed preventative maintenance program, enabling North American Region to be first to fully utilize preventive maintenance on client owned property and rental tools, creating new revenue stream, and decreasing.

Houston, Texas Area

• Sole client contact for U.S. warranty claims. Met with stake holders to discuss warranty budget and validity of claims. Ensured warranty claims were handled professionally and with care. Researched client contracts to.
• Collaborating with Engineers, Project Management, Billing, and Stake Holders, ensuring warranty claims were handled with immaculate care and urgency and reducing time to close claims by 4 months.
• Managed client and company owned equipment maintenance and certification, reducing warranty costs by 30%.
• Oversaw implementation of smart storage design and proper barcoding, scanning, and tagging processes, increasing warehouse accuracy from 75% to 98%.
• Recognized as warranty claim process subject matter expert in North American Region.
• Led classes for clients on use of web based tools to monitor invoices, inventory, purchase orders, and sales information, increasing client satisfaction and reducing time to gather information.