William Bui Email & Phone Number

San Jose, Ca, Us

Pittsburgh, Pennsylvania, Us

Pune, Maharashtra, In

Pune, Maharashtra, In

Pune, Maharashtra, In

Fremont, California, Us

• Perform outbound sales activities through multiple forms of outreach. I.e phone calls, emails, etc.• Research, identify, and prospect for new clients. Addressing business pain points and articulate how to address for key decision makers.• Exceed key activity metrics for calls, emails, and qualified opportunities.• Collaborate closely with Marketing and Sales teams to execute on lead generation and target account strategies. Transform Marketing Qualified Leads to sales opportunities.• Work closely with Account Executives to ensure strong communication and fill up sales pipeline with qualified opportunities• Actively look for opportunities to improve and optimize outbound lead management• Accurately and thoroughly update records in CRM.

San Jose, Ca, Us

• Led a group of four to accept, research, and process repair RMA cases as a Team Leader. Additional duties included creating purchase orders, processing charges, and maintaining a high volume of server components.• Managed weekly reports and status updates for leading clients such as Flex, Nimble Storage, Nutanix, Avnet, and Fire Eye.• Multitask & coordinate with numerous departments to fulfill customer repairs & advanced replacements.• Performed problem resolution and addressed customer concerns.

• Monitored weekly sales projection and provided this report to management for review and feedback.• Assisted customers with adept knowledge on software and electronics for customers.• Maintained department schematics weekly to ensure maximum efficiency and productivity. Includes categorizing movies and video games for customer convenience in locating specific media.• Sold software, general merchandise, and electronic entertainment systems with applicable performance service contracts.• Submitted weekly Comp Shop (Comparison Shopping) reports to district managers for new strategic marketing ideas.

• Reviewed applications for potential new associates.• Worked in conjunction with Human Resources to process new hire applications and managed vital information between store level to HR Department.• Oversaw integration of new hires through training of store policies and philosophies• Orchestrated and demonstrated store operations such as sales, floor management, and assisting customers with positive energy and professionalism.

• Managed twenty plus customer service associates. Aided associates with cash, credit, or check transactions.• Balanced store cash safe. Facilitated cash going in and out of safe. • Provided customers with informative knowledge of rebates and resolved unclosed rebate claims with companies for customers.• Maintained monthly associate progress reports for performance reviews with district managers.

• Assisted customers to finalize purchases with fast and friendly service. • Performed hourly duties such as: Cart Run, Store/Facilities safety sweep, and directing customer check out traffic to the registers. • Assisted customers processing returns and refunds with returning merchandise.• Packaged/unpackaged shipments and freights in receiving dock. Relabel and seal merchandise at back stock when needed.

Certification, Water Quality And Wastewater Treatment Management And Recycling Technology/Technician

Associate Of Arts (Aa), Business Administration And Management, General

High School Diploma, General Education