William Baker Email & Phone Number

Richmond, Va, Us

Winston-Salem, Nc, Us

At Truliant, Billy is responsible for aligning facilities management, general services, facilities project management, and corporate security and safety, with organizational goals and overseeing site maintenance and Truliant’s real estate portfolio.

Mclean, Va, Us

As a leader in corporate real estate, played a crucial role in ensuring the safety and security of all employees, customers, and assets across a vast network of 350 retail locations and over 11 million square feet of office space. With a budget exceeding $30M, oversaw a team of 70 staff members, over 200 security guards (armed and unarmed), and various security technologies. Emphasized the importance of real estate design as security and technology solutions to prioritize associate and customer safety.Developed and implemented custom life safety and preparedness plans for all global locations. These plans were critical in ensuring that all employees, customers, and real estate assets were safe and secure in an emergency or crisis. Transformed the security culture into a strategic, associate-focused entity by developing an interaction model for site selection input and stronger law enforcement partnerships to increase preparedness and reduce incidents. Overall, leadership in the corporate real estate function resulted in a safer and more secure environment for all stakeholders involved. * Identified partner organization to perform initial certification for any armed guard and ongoing annual refresher training. These initiatives led to improved processes for accreditation, assurance that armed staff met the requirements and new weapons handling and security processes. * Implemented a solution for real-time emergency and critical events awareness to an additional 40% of the workforce - equal to ~20,000 associates – for alerts for immediate shelter in place or evacuation as dictated by the circumstance.* The team identified improvements in the Facility Security Review process that resulted in a 50% increase in time savings.

Mclean, Va, Us

Orchestrated real estate functions for domestic and international office locations totaling over 11M square feet. Oversaw real estate transactions and coordinated with outside parties. Managed service providers accountable for various areas, including facilities, construction, mail and shipping contracts, and food service. Consolidated real estate footprints to reduce costs and provided cross-functional leadership to internal and external staff. Transformed team members into subject matter experts who played critical roles in establishing new processes and supporting bespoke transactions. • Surveyed 2,500 office professionals to inform future workplace design, environment, and benefits. Used the data to guide space and amenity decisions. Featured in Forbes article.• Launched a workplace strategy program that included an external brand campaign and surveys intending to leverage the physical office space to attract and retain talent; one of the outcomes was being listed as part of Fortune’s 100 Coolest Offices.

Mclean, Va, Us

Directed all regional real estate services and projects across Central Virginia, Midwest, West, and global locations. Created regional functions to address specific needs for locations across an international footprint. Planned large-scale projects, partnered with vendors and contractors, and developed solutions for unforeseen construction challenges. Implemented a new work order platform to address gaps and inconsistencies in prior programs and to meet the needs of a growing portfolio. * Had five service providers for facilities management, project management, and space planning, resulting in unnecessary overhead and inconsistent partner relationships. Launched an RFP and selected a sole provider, resulting in significant efficiency gains and cost savings of $1.5M to $2M over several years.

Mclean, Va, Us

Oversaw planning and space optimization projects across multiple facilities. Established enterprise-wide real estate Project Management Office for internally led projects using a prioritization methodology that accounted for impact, cost, and ease of implementation.* Led the integration of an acquisition that included five domestic sites and two international locations, one with ~3000 agents in the Philippines and a requirement for a build-out of a new location in India housing 300 agents. * Managed the program that successfully relocated staff to allow the exit of more than ten primary faculties in the Richmond market.

Mclean, Va, Us

Directed the day-to-day operations of a call center; acquired and onboarded new talent; motivated and mentored the team; set goals; and evaluated individual and group performance. Collected and analyzed metrics related to the calls and ensured the service customers received met the highest expectations.