I'm an account manager with 4 years of experience of business customer retention in the telecom industry. I have helped my company turn numerous small and medium business customers into long-term clients by finding internet, telephone, and cable television solutions that their operations can rely on. Some of my proudest achievements in this role are:-Being one of two agents in the Northeast Division to pilot Comcast's customer chat service for retention contract renewals.-Being among the first sellers of Comcast Business Mobile to existing customers, leading the department in new mobile line of business sales in May of 2022.-Leading my department in key sales performance indicators (contracts renewed, account closures dissuaded, and revenue increased) for the second quarter of 2021.I get excited about translating technical features of telecom into language that drives business loyalty, flipping concerns into compliments, and building my company's reputation as a premium brand.