Assisted in running and updating the social media accounts, website and it's SEO as well as the menus. Main responsibilites were running the front of house operations, ensuring excellent customer service. Also ensuring our hotel guests are having a good stay and dealing with check ins and check outs. Helping and delegating to the main front of house team and working with back of house to ensure a smooth service. Fully trained on bar (including cocktails and maintaince which includes the pumps and stock stakes/ordering) as well as in the restaurant. Dealed with end of day reports, cleaning maintaince, financial documents/sheets and invoices (xerox), hotel online system and on-site system, to do risk assements and maintain a good standard of food hygiene. Whilst there I achieved a level 3 in supervisor management in food and beverage along with a WSET Level 2 in wine and spirits. Contributed towards achieving 5* Food hygiene (both 2018 & 2020) and helped during the filming of channel 4's four in a bed on site.