Gatan, Inc. – Warrendale, PA – IT Generalist - Performed regular installations and updates for IT hardware and software systems. Managed regular backup, storage, and retrieval functions of critical data. Provided day-to-day server support to improve workflow. Maintained and troubleshot network printers, network firewalls, network servers, telephone systems and other company-networked systems. Upgraded and maintained computer anti-virus on the network to ensure data security and protection. Troubleshot and resolved computer and other IT equipment problems and malfunctions. Provided troubleshooting for Microsoft Edge, Internet Explorer, Microsoft Office Suites and other hardware and software applications. Managed administration of user accounts including email, remote access, etc. Assisted in setting-up and upgrading computer systems for end users. Maintained and troubleshot LAN/WAN connectivity issues. Provided end user application training as needed. Identified and resolved technical issues to reduce downtime. Provided IT support and service to end users. Monitored IT systems for proper operation and working conditions. Ensured all IT systems are working efficiently and optimally. American Freight Car – Johnston, PA Systems Administrator – Participated in the installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.