William Castro Email & Phone Number

Kearny, Nj, Us

Edison, New Jersey, United States

Route Support Specialist (RSS) | Transitioning from Route Service Representative (RSR)After 9+ years of experience as a Route Service Representative, I am excited to transition into the Route Support Specialist (RSS) role. Drawing from a decade of hands-on service delivery and customer management, I am now responsible for supporting the team by filling in for RSRs on vacation, handling call outs, and covering open routes. I bring extensive experience in customer relations, route management, and operational efficiency to ensure seamless service and satisfaction for our clients.Responsibilities:- Leverage 9+ years of RSR experience and consistent customer satisfaction to professionally support the service management team by stepping in when RSRs are unavailable.- Ride along with RSRs to gain in-depth knowledge of their customer base, ensuring consistent service quality.- Deliver clean medical linen and clothing, remove soiled items, and address service-related concerns in a professional manner.- Accurately handle customer invoices, manage product inventories, and input all data into Route Assistant (PDA).- Conduct proactive on-site account maintenance to prevent service interruptions and minimize lost business.- Communicate with supervisors to resolve any customer concerns and ensure smooth operations.- Strictly adhere to company policies, safety protocols, and driving standards.

United States

Nixon is the leading provider of textile rental service to the outpatient healthcare market. Nixon provides launders and delivers a complete line of healthcare apparel and linens along with other reusable products. From our facilities in Connecticut Delaware Maryland New Jersey New York and Virginia Nixon provides service to more than 6500 customers each week across the Northeast and mid-Atlantic region. Responsibilities:- Manage assigned accounts by ensuring prompt delivery of clean products and removal of soiled items, maintaining a high standard of service quality.- Effectively address customer service issues with professionalism and efficiency, fostering a productive rapport with clients.- Input all service-related data and signatures into the assigned Route Assistant (PDA) accurately and in a timely manner for seamless tracking and reporting.- Oversee customer invoicing and product inventory ensuring precision to drive route revenue growth and optimize operational efficiency.- Conduct efficient on-site account maintenance to minimize loss of business and reduce the need for service credits.- Engage in daily communication with supervisors as necessary to resolve any customer concerns arising from daily activities promptly.- Adhere to corporate policies, procedures, and safety protocols when handling products and during driving, ensuring compliance and promoting a safe working environment.

United States

• Managed rental reservations for retail, corporate, and insurance customers, ensuring compliance with company policies.• Conducted vehicle check-ins, maintaining physical condition standards and promoting additional services.• Achieved competitive rankings in sales for various add-on services, leading to increased revenue.• Referred customers to the car sales program, highlighting benefits and driving sales growth.

West Orange, Nj

• Perform maintenance check and detailing: mechanical, interior and exterior inspection • Ensure all State regulations are in compliance with vehicles• Responsible for inventory management • Coordinate incoming and outgoing inventory for quality assurance • Perform miscellaneous job-related duties as assigned adhoc special projects• Management of staff, five direct reports• Ensure management reporting deliverables are accurate and timely

Kearny, New Jersey, United States

• Proficient in Photoshop CS6 and Adobe Lightroom for key client Advertisements, Marketing, & Graphic designs.• Utilized exceptional knowledge of digital photography to create visually stunning multimedia content.• Demonstrated strong organizational and communication skills to effectively manage projects.• Provided excellent customer service and interpersonal skills to ensure client satisfaction.

Remote

• Developed new business and marketing strategies to increase revenue by 300% for Congo Bodyboards within a 24-month period.• Introduced successful new products to the U.S. market, driving growth and brand recognition.• Photographed team riders for magazine spreads and web promotional materials, enhancing brand visibility.• Built and maintained Congo Bodyboards website, ensuring a seamless online presence for the brand.

Newark, Nj

• Responsible for customer inquiries and orders• Managed a multi-line phone system • Maintained an extensive file system for all company records including purchase orders, invoices, inventory and manufacturer warranties• Supervising and monitoring staff to ensure that all work is done in a timely fashion• Management of two direct reports

Newark, Nj

• Managed the Inmate Telephone System (IPIN) for State and County correctional facilities, ensuring smooth operations• Conducted technical repairs within inmate housing, ensuring safety and functionality• Assisted in special investigations department projects related to inmate accounts, contributing to security measures• Trained new employees at Symbiont, Inc. on system administration and data entry tasks

Graphic Design & Animation, Diploma

High School Diploma, Photography