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Creative and Results-Driven Digital Professional | Quality Assurance & Project Management ExpertiseExperienced digital leader with over 15 years managing integrated campaigns, quality assurance, and content strategy for top-tier brands, including Toyota Motors North America, Bridgestone Tires, Ally Bank, L’Oréal, GlaxoSmithKline, and Goodyear. As Senior Director of Quality Assurance at iCrossing, I led the end-to-end QA process for complex, multi-channel campaigns, including overseeing Toyota.com’s quality assurance—a major project requiring precision and collaboration across multiple teams.My background spans technical project management, QA, and cross-functional collaboration. Known for streamlining processes, enhancing efficiency, and fostering cross-team synergy, I ensure seamless execution on every project, from inception through final UAT. Skilled at aligning teams to strategic objectives, driving engagement, and securing long-term client partnerships through compelling RFPs and flawless project delivery.Whether transforming processes, building teams, or driving strategic initiatives, I am dedicated to fostering a culture of innovation, collaboration, and high performance.
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Uat Manager (Contract)Zsky, Inc.Chicago, Il, Us
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Senior Director, Quality AssuranceIcrossing Sep 2020 - Mar 2024New York, Ny, UsLead all quality assurance nationally for iCrossing, establishing quality standards across all accounts and industries, including automotive, tire, tech, beauty, and financial services. Spearheaded QA efforts for high-profile clients such as Toyota, Bridgestone, L’Oréal, and Ally Bank, while contributing thought leadership through QA guides for social media development and ensuring adherence to Web Accessibility (WCAG) standards.Selected Accomplishments:- Standardized QA software tools and processes, improving overall workflow efficiency and effectiveness.- Transformed quality assurance by ensuring ISTQB certification for all QA team members and consistently adhering to enterprise standards.- Led QA best practices for Toyota, Bridgestone, L’Oréal, and Ally Bank, addressing unique industry requirements.- Authored and disseminated QA guides for social media development, setting industry benchmarks for quality assurance in digital platforms.- Ensured compliance with Web Accessibility (WCAG) standards, integrating accessibility features into QA processes for a more inclusive user experience.- Presented best practices monthly at company-wide tech town halls, promoting transparency and cross-functional collaboration.- Coached junior employees and QA interns, fostering growth in leadership, time management, and business interaction.Key Responsibilities:- Cross-functional Management | Corporate Culture | Strategic Conflict Resolution- Led a team of experts to deliver exceptional QA services, reengineering workflows and policies.- Promoted quality assurance standards across the organization to ensure superior service delivery and product quality.- Developed scalable, best-in-class QA processes that drove continuous improvement across national accounts.- Contributed thought leadership on QA practices through social media development and web accessibility, enhancing industry standards and brand visibility. -
Associate Director, Quality AssuranceDigitas North America Apr 2017 - Sep 2020Boston, Massachusetts, UsOversaw cross-functional QA teams across Chicago, Boston, and Costa Rica, ensuring product stability and integrity for business clients. Spearheaded QA initiatives for high-profile clients in mobile, e-commerce, and media.- Launched a Sprint Mobile digital phone campaign that reached more than 1M+ users, providing a high-impact, cost-effective experience to consumers and brand recognition for Sprint.- Invented and expanded backend tool called TRGR for FLONASE, utilizing Google’s DV360 to develop and deliver orders for media based on allergy and cold and flu geo-located data. - Headed the initiatives to implement a quality assurance process for Johnson Outdoors e-commerce platform, identifying and resolving defects in a large-scale software platform including product pages, streamlining overall functionality and checkout functionality to ensure seamless user experience.My Key Responsibilities included: Client Relationships | Product Development & Implementation | Project Management -
Manager, QaDigitas North America Jun 2013 - Mar 2018Boston, Massachusetts, UsManaged QA teams and established best practices for software deployments.Collaborated with product development teams to ensure quality and consistency in client deliverables.
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Senior Analyst, Quality AssuranceDigitas North America May 2011 - Jun 2013Boston, Massachusetts, Us
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Senior Consultant - Qa LeadProject Leadership Associates Jan 2010 - May 2011- Implemented VS 2010 from Beta to RTM utilizing MS Test Manager.- Established QA Processes for Software Development group.- Trained onshore and offshore personnel in the use of MS Test Manager.- Performed QA duties for Enterprise Level E-Commerce website development project.- Managed offshore personnel.
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Quality Operations ManagerCanopy Financial Jan 2008 - Dec 2009Chicago, Il, Us- Coordinate efforts of QA and Development personnel with multiple customized Hosted Solutions for Consumer Driven Healthcare products for entire company client base.- Interfaced with “C” level executives within Financial Institutions and Insurance Providers, coordinating project planning, testing and implementation. - Was responsible for Project Management, creating Test Strategy documents, Test Cases and test execution.- Performed interviewing and hiring duties in the creation of QA department. -
Qa AnalystFederal Home Loan Bank Of Chicago 2002 - 2007Chicago, Il, Us- Wrote and executed manual and automated test cases from Business Analyst use cases and Software Developer specifications utilizing Rational Unified Process for database and application testing and verification. - Tested and documented functionality of web based Loan Origination, Financial Futures and Derivatives Software for multiple software development life cycles.- Facilitated meetings with end users to determine scope of projects and user requirements.¨Interfacing with vendor providers to troubleshoot and resolve system defects.- Tracked user requests and trouble tickets utilizing ClearQuest, HelpStar and User Developed tracking systems and provided Level 3 support.- Led up to four QA Analysts as assigned or when overflow necessitates. -
ConsultantLakeshore Technology Group, Chicago Il. 2002 - 2003Denver, Co, Us- Co-led on VLAN Conversion Project for Aon Group.- Managed and supported conversion of 1500 desktops in a multi-platform environment.- Interfaced with client management and personnel to coordinate technical staff activities.- Configured the network connectivity and workstation interface to Xerox 470 and Document 50 printers.- Developed websites for the American Hospital Association utilizing Interwoven content management software. -
Project ManagerAdvantage Professionals/Electronic Data Systems, Chicago Il 2001 - 2001- Managed the installation of Aspect ACD system for the Social Security Administration’s 1000 seat call center in Chicago IL.- Coordinated all activities of WorldCom/MCI, Aspect, and Concert Technologies vendor providers.- Installed and supported Windows NT4.0 LAN and sixty Windows NT4.0 workstations and peripherals.- Facilitated the communication among various department heads of the Social Security Administration, EDS and vendor personnel.
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Regional Project AdministratorAllied Riser Communications Corporation, Chicago Il. 1999 - 2001- Coordinated teams including sales, construction and technical in the provision of broadband connectivity and networking solutions for over 700 small to enterprise-level companies.- Created a process to provision Metro Area Network via TCP/IP solutions for company’s nationwide customer base, establishing a new revenue-generating product for ARC. - Interfaced with over 35 Chicago Mercantile Exchange Member Firms and Sub-firms to provide high-speed Internet, MAN, and LAN connectivity for floor traders and back offices utilizing Siecor Fiber Optic cabling and Cisco routers and switches.- Converted a dial-up email and leased line connections to Exchange Server email and LAN/WAN connectivity utilizing Fiber Optic and CAT5 cabling.- Acted as a Liaison and customer advocate in fielding and prioritizing trouble tickets and requested changes for DNS, Web sites, email accounts, Firewall and IP configurations, providing superior customer care.
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Technical Liaison/Onsite Workstation TechnicianValcom/Pcc, Chicago Il 1997 - 1999- Directed the team of ten technicians at Everen Securities Headquarters analyzing and prioritizing trouble tickets in a Windows NT/Novell 4.0 environment.- Resolved difficult customer issues and complaints for 2000+ users at 187 remote branch offices.- Managed the configuration and roll out of Dell desktop and laptop PC’s for Everen Securities nationwide.- Was the Team Lead for Y2K Upgrade Task Force for Northwestern Memorial Hospital and United Way.- Provided quality on-site technical support for Microsoft Office 97, Microsoft Outlook and GroupWise mail client, Rumba and Reflections Telnet services for said clientele.
William "Bill" Moore Skills
William "Bill" Moore Education Details
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Devry UniversityComputer Information Systems -
Columbia College ChicagoMarketing Communications
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Horton Watkins High School
Frequently Asked Questions about William "Bill" Moore
What company does William "Bill" Moore work for?
William "Bill" Moore works for Zsky, Inc.
What is William "Bill" Moore's role at the current company?
William "Bill" Moore's current role is UAT Manager (Contract).
What is William "Bill" Moore's email address?
William "Bill" Moore's email address is wi****@****lbi.com
What is William "Bill" Moore's direct phone number?
William "Bill" Moore's direct phone number is (312)-729*****
What schools did William "Bill" Moore attend?
William "Bill" Moore attended Devry University, Columbia College Chicago, Horton Watkins High School.
What skills is William "Bill" Moore known for?
William "Bill" Moore has skills like Quality Assurance, Sdlc, Software Documentation, Business Analysis, Testing, Crm, Software Development, Project Management, Troubleshooting, User Acceptance Testing, Databases, Management.
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