William "Bill" Walllace Email & Phone Number

Hampton Roads Virginia

Minnesota, And Hampton Roads

I have owned three ambulance services

Hampton,And Newport News

Managed operations for private transportation management company contracted to provide HandiRide van services for Hampton Roads Transit. Supervised 10 full-time employees and 50 part-time drivers, and provided services to over 3,000 members of the disabled community throughout the Virginia Peninsula. Held direct responsibility for ensuring compliance with all Federal Transportation Agency, Department of Transportation, and Americans with Disabilities regulation. Managed all human resources functions, payroll, billing, drug testing, a computerized routing system, and scheduling of operational personnel. Developed company’s first position descriptions; rewrote policies and procedures.• Rewrote employee performance evaluations and implemented regularly scheduled annual evaluations.• Served as System Administrator for Windows NT-based network used for scheduling clients, dispatching drivers, and general office functions.

Newport News, Va.

Owned privately held company that provided paratransit transportation for over 50,000 clients annually. Marketed company to area HMOs, nursing homes, retirement communities, dialysis units, and home health care patients. Established reputation for providing excellent customer service to patients and clients. Supervised over 60 full and part-time EMTs and drivers. Operated a fleet of 20 vehicles.• Purchased a struggling business and made it profitable within first 10 months; generated revenues in excess of $2 million after just two years.• Saved $75,000 at time of business start-up by performing cost analysis of new versus used equipment. Obtained bids and quotes from local repair shops, purchased reconditioned vehicles with a guarantee, hired a mechanic, and purchased inventory of repair parts for routine maintenance.• Received very attractive unsolicited offer and sold business for substantial profit.

Elizabeth City, N.C.

Directed Emergency Medical Services for two counties encompassing over 650 square miles and serving a population of 50,000 residents. Managed a $1.5 million annual operating budgets, a primary and two satellite operations, and supervised 70 paid and volunteer personnel. Oversaw accounts payable/receivable, purchasing, and human resources functions. •,Developed procedures for meeting all federal, state, and local requirements for Emergency Medical Services and continuing education.• Wrote grant proposal and obtained $250,000 in funding from state and federal block grants.• Proposed plan to move level of service from intermediate to paramedic, the highest level of EMS service.• Within two years, established policies and procedures, purchased required equipment, trained personnel and attained licensure at paramedic level service.

Suffolk, Va

Supervised day shift of 13 paid and over 70 volunteers who provided rescue service for 50,000 citizens in a 460 square mile area. • Wrote and implemented squad’s first human resources policies.• Participated in development of Enhanced 911 system, including a trunked radio system.• Served on the City’s Emergency Medical Services Advisory Committee.

Founded and managed a private advanced life support ambulance service that provided emergency and non-emergency medical transportation on the Virginia Peninsula. Supervised 65 full and part-time EMTs and paramedics and operated a fleet of 12 vehicles. • Conducted market research to determine need and strength of competition. • Called on decision-makers at public and private hospitals and other facilities to determine deficiencies with existing services, presented company capabilities and negotiated contracts.• Developed schedules that ensured prompt response to hospital schedules.• Trained employees on patient care and the importance of excellent customer service. • Captured 62 percent of the market in less than two years and generated revenues of $1.5 million.• Received attractive buy-out offer and sold shares to business partner.

Certification, Management Certificate, The Institute Of Government

Program for local government department heads to teach them about employment law, regulations, record keeping and basic operations.

Certification, Paramedic Certification

B.Shuman Biology, Rispiratory Care

B.S., Biology

A.A.S., Respiratory Care

Diploma, Nursing

Education record