William P. Blanchard Email & Phone Number

Altamonte Springs, Fl

Oversee all Logistics and E-Commerce Operations.Responsible for but not limited to setting all new floorplans/planograms in partnership with department associates. Accurately receive all daily receipts, creating tickets for purchase order issues, all vendor and customer return authorizations, as well as maintaining backstock/top stock integrity. Provide valuable input regarding operational and merchandising standards with upper management to help drive sales and elevate the customer experience.Coached and trained associates in Logistics, Services and Hardgoods.Responsible for opening and closing the store at times without additional leadership presence. Cash handling, deposits, and opening and closing procedures.

Tallahassee, Florida Area

Supervised three leads, 12 sales associates, and six salon members. Achieved consistently higher than company average KPI's through excellent customer service, upselling, and proper displaying of merchandise.Responsible for payroll, employee reviews, ordering supplies, receiving, and inventory.Train and coach associates while addressing complaints and resolving problems

Tallahassee, Florida Area

Made sure flow and wait times of donors were consistent with company standards. Directly responsible for the scheduling, hiring, disciplinary actions, termination, and the maintenance of all personnel records for three Operations Supervisors, one Training Coordinator, and 16 employees. Partnered with Center Manager in budget preparation and oversaw facility to achieve production targets and quality goals. Responsible for daily and monthly reports or when requested otherwise. Maintained the facility in a clean and orderly condition as well as coordinated and scheduled any work orders. Managed and ordered all inventory supplies necessary for the operation of the donor center. Responsible for freezer management, including overseeing plasma shipments and equipment failures. Required to answer all freezer alarms and deal with them appropriately. Developed and implemented active donor recruitment advertising campaigns to improve production levels. Maintained thorough familiarity with the FDA, EMA, and the Occupational Safety and Health Administration. Built donor relationships and handled donor concerns.

Tallahassee, Florida

Served on the management team of a $17 million a year store which sells brand name goods in clothing, fitness, fishing and other assorted outdoor equipment. Directed front of store operations which included the ordering, auditing, and merchandising of over $200,000 in inventory of items such as collegiate/high school merchandise, phone chargers, speakers, beverages, snacks and propane gas. Lead a team of 4 Cashier Team Leads, 15 cashiers, and one Administrative Assistant. Scheduled, trained, developed, and disciplined Operations staff. Assisted in resetting monthly displays to help improve sales. Routinely audited and made any necessary inventory adjustments. Ensured point of sale and merchant services equipment operated at peak condition. Helped resolve any customer complaints, resolve concerns, while building and maintaining long term relationships with customers. Ensured bank is balanced every morning and night, and deposits were made and change orders initiated on a daily basis.

Tallahassee, Florida Area

Promoted to direct the operations and staff of a location that generated $1.6 million in annual sales. Held accountable for administrative functions, including financial oversight, P&L analysis, inventory, shipping/receiving, vendor relations, records management, reporting, and community relations. Handled all hiring, training, scheduling, and discipline of one Assistant Manager, three Key Holders, and three part time employees. Maintained all company merchandizing standards to help increase awareness and sales of new vendor products. Oversaw the maintenance and overall cleanliness of store as well as coordinated and scheduled any maintenance needs of the store. Partnered with various vendor representatives and golf courses to organize in door/out door Demonstration Days at local community driving ranges, offering consumers hands on opportunities to test equipment, talk directly to the manufacturer's agent, to help enhance sales for the store, vendors, and the host golf course.