William L. Email & Phone Number

• Maryland Transit Administration (MTA) is a division of the Maryland Department of Transportation, and one of the largest multi-modal transit systems in the United States.
• Providing management oversight of the day-to-day local bus operational functions
• Contributing to long-term decisions regarding the provision of public transportation with insight into operational/functional impacts
• Effectively managing assigned operating resources and capital assets to support the MTA in providing efficient transit service throughout Maryland.. Aided the preparation of a design charette for the Eastmoor Main and.

Enterprise Resource Planning; Facility Development & Programming Services; Information Systems; Information Technology Support; Labor Relations; Facility/vehicle Maintenance; Planning, Growth School Capacity; Safety and Security; Student Assignment, Construction and Transportation Services

Lombard, Illinois, US

Maintains operational oversight of the Authority's Bus, Paratransit, Marine and Rail systems including both day-to-day transportation, maintenance, safety, security, training and environmental programs. Serves as a key advisor to the Executive Director/General Manager and Board of Directors.

Hampton, VA, US

• Oversee an organization with an annual operating budget of $61 million and $75 million in contract management.
• Led HRT in improving on-time performance, reducing accidents, passenger injuries, and procurement of Fleet Management system.
• Successfully reduced unscheduled overtime and saving estimated at $200,000 in operations assignments within four (4) months.
• Created a cost saving plan in fixed route operations that will reduce our spending by $3.7 million for 2012.
• Led the cost reduction negotiation of the Paratransit contract reducing the cost by $5.2 million and maintain quality performance.
• Recovered failing maintenance operations by developing a maintenance training program, increasing mean distance between failure, quality PM’s and rehire of quality staff.

Aberdeen, Scotland, GB

• Manage a $5 million transportation budget; oversee capacity planning, environmental initiatives, operations, and regulatory standards for division of four line managers, and 250 route drivers and staff.
• Increased revenue 15%; launched an end-to-end process optimization strategy; streamlined customer service, asset & labor efficiency, and managed overall cost of service delivery to salvage a major contract.
• Led pre-opening for a $20 million paratransit facility scheduled for completion in 2011; formulated competitive analysis, strategic direction, and return on investment analysis as Co-Project Leader.
• Conducted needs analysis and identified logistics cost reduction opportunities which currently boasts a significant profit margin; the 2nd highest among the company’s 78 cost reduction projects.

Dallas, Texas, US

• Directed a $40 million paratransit fleet operation and 800 employees; developed and executed operating plans and fiscal review; oversaw dispatch operations, training and recruiting, safety and compliance.
• Increased in on-time performance from 90-95% in six months; developed vehicle scheduling, allocation, dispatching, ensuring ADA compliance, managing daily ridership of 6,200.
• Decreased inventory costs 50 % with a cost-effective vendor management strategy; efforts reduced cycle time and cash flow cycles for in/out-of-stock and low stock items.
• Re-couped $24,000 in operational inefficiencies by reconstructing roles/responsibilities, introducing performance tracking systems, and strategizing best routes for reduced mileage costs.
• Monitored rates and managed the network optimization of 3rd party contracts; evaluated service requirements, terms and conditions, reviewed and managed cost of ownership baselines.
• Ironed back-end process inefficiencies in dispatch handling, staff development and retention to drive staggering increases in productivity, customer service, and community relations.

Atlanta, GA, US

• Oversaw daily operations for $51 million unit for a 325 bus fixed route; steered direct recruiting, training, performance, and ADA compliance for 1,450 operators and operations staff.
• Slashed budget better than $40,000 through route/schedule modifications, and redeploying resources to achieve 100% driver utilization across all fixed route schedules.
• Led team to achieve a 10% increase in on-time performance by developing a cohesive work culture, fostering a commitment to efficiency and lean management principles.
• Surpassed operating targets; implemented morale building activities, and championed a customer-centric service model for forging productive relations with community representatives.
• Directed a metrics-driven culture, established Key Performance Indicators to monitor on-time deliveries, route scheduling, DOT Scorecards, and MPG.

Bs, Business Management

Lean Six Sigma Green Belt

Education record

Education record

Senior Leadership Management

Ma, Business Management