Subject matter expert on the Care compensation systems team for projects and initiatives to support frontline and internal Care employees.● Functioned as liaison between business stakeholders and technical teams to elicit and translate business requirements into comprehensive user stories and solutions for the Care channel commissions systems for 10k Care Frontline employees.● Developed and maintained strong relationships through collaboration with technical and business teams to prioritize and track user stories through Software Development Life Cycle (SDLC) using the project management Kanban board in Jira.● Drove cross-functional projects across different stakeholders to establish mutual understanding of strategy, process, and requirements for Care compensation.● Created visual mockups, wireframes, and process-mapping to guide technical and business teams in the design and development of compensation statements and tables in the Varicent compensation system.● Collaborated multiple times a month with leadership, business, and technical partners to track and improve processes for ongoing issues and strategize deployment of new projects.● Managed scope of projects and provides updates to stakeholders to ensure constant strategic alignment.

Primary point of contact on the Business Planning Project Management team for projects and initiativesto support frontline and internal employees.● Functioned as liaison between business stakeholders and technical teams to elicit and translate business requirements into comprehensive user stories and solutions for omni-channel commissions systems for 25k Frontline employees.● Established and led multiple features and user stories through SDLC in project management tools Rally and Jira to deliver the first commissions and performance statements to 10k Care Frontline employees.● Facilitated requirements elicitation and grooming sessions across different stakeholders to establish mutual understanding of strategy, process, and requirements.● Generated process-mapping and high-level workflows to facilitate procurement of project management tool vendors.

Built and managed vendor relationships as primary point of contact for projects, product enhancements,and overall communications for comparative rating third party systems comprising 80% of all newbusiness.● Drove proof of concept pilot project to increase renewal retention by 6% by creating and deliveringeMessages and attachments to independent agents’ management systems. Presented narrative toC-Suite and Senior Leadership and recognized with Q4 2017 Spotlight Award.● Performed gap analysis, process improvements, and supervised implementation of quotesubmission enhancement for comparative rating vendor Boston Software to enhance agentsatisfaction and increase bridge ratio by 5%.● Executed 2 Safeco direct agency integration projects to launch business in 15+ states.

Facilitated intake of reported issues for research and provides business insights, suggested technicalsolutions and process improvements that resulted in 3 Advancing the Customer Experience Awardsfor Contributions in Product Development and User Acceptance Testing.● Directed communication, testing, analysis, and overall support to 15+ comparative rating andagency management system vendors for new security login procedures.● Conducted gap analysis, implemented process improvements, and user acceptance testing to launchbusiness with comparative rating vendor ITC in 10+ additional states.● Conducted elicitation and evaluation of business requirements, recommended, and implementedprocess improvements, and provided SME support for Agency Download Integration for 10,000agents.● Created skill set inventory and career roadmap for Business Systems Analysts to increase EmployeeOpinion Survey results by 5%. Recognized by Leadership with an Advancing the CustomerExperience Award.

Primary point of contact to internal and external customer inquiries and issues about internal sales platform and security access requests. Built and managed relationships with agents and vendors for an electronic data interface service provided to well over 10,000 independent insurance agents. Recognized with the ASCNet Industry Award – Ease of Doing Business Gold for Safeco.Created and managed internal SharePoint for entire on-site team that drove employee engagement resulting in receiving a Gold Bravo Award for Innovation and Creativity.

Built and established positive relationships with independent agents and customers while offering solutions to questions about personal lines insurance policies, billing inquiries, and educated agents and customers on products and services increasing company brand loyalty.