-Assisted clients in selecting the perfect cruise vacation, tailored to their preferences, budget, and interests by providing thorough consultations to inbound and outbound leads.-Researched and offered vacation recommendations for budget and luxury cruises, travel insurance, international flights, pre- and post-cruise hotels, shore excursions, and destination land tours to ensure travelers receive the best deals for the itineraries they choose.-Partnered directly with major… Show more -Assisted clients in selecting the perfect cruise vacation, tailored to their preferences, budget, and interests by providing thorough consultations to inbound and outbound leads.-Researched and offered vacation recommendations for budget and luxury cruises, travel insurance, international flights, pre- and post-cruise hotels, shore excursions, and destination land tours to ensure travelers receive the best deals for the itineraries they choose.-Partnered directly with major cruise lines and served as the primary point of contact between 100+ accounts and 20+ suppliers.-Participated in monthly panel meetings with other team members where we shared insights, strategies, and best practices for maximizing sales and increasing customer satisfaction. Show less

-Maintained a high-volume workload within a fast-paced environment – handling 60+ customer interactions daily with professionalism and sincerity.-Assigned to troubleshoot any issues CPAP users experience on incoming and outbound calls using a company provided knowledge base and any other credible resources available. Consistently striving to provide one-call resolutions.- Communicated with each client's doctor’s office to retain a prescription on the client’s behalf while… Show more -Maintained a high-volume workload within a fast-paced environment – handling 60+ customer interactions daily with professionalism and sincerity.-Assigned to troubleshoot any issues CPAP users experience on incoming and outbound calls using a company provided knowledge base and any other credible resources available. Consistently striving to provide one-call resolutions.- Communicated with each client's doctor’s office to retain a prescription on the client’s behalf while abiding HIPAA guidelines. Evaluate and match prescriptions to a customer’s order that meet the FDA guidelines.-Closed sales by educating the customer, overcoming objections, asking for the sale, and negotiating price with company promotions.-Maintained exceptional performance levels with regard to established metrics, including time utilization, sales, quality of work, and productivity. Show less

- Provided Tier 1 technical support to customers by identifying technical issues through communications, diagnostic testing, visual inspection and replicating issues.-Explained highly technical solutions in layman’s terms, providing customers with an uncomplicated and friendly technical support experience. -Performed modular repairs, data migrations, software upgrades, and in-depth product demonstrations and training sessions for customers, educating them on the latest features… Show more - Provided Tier 1 technical support to customers by identifying technical issues through communications, diagnostic testing, visual inspection and replicating issues.-Explained highly technical solutions in layman’s terms, providing customers with an uncomplicated and friendly technical support experience. -Performed modular repairs, data migrations, software upgrades, and in-depth product demonstrations and training sessions for customers, educating them on the latest features and functionalities of Apple products.-Maintained open dialogue to address team strengths, emerging issues, and new strategies concerning the customer journey and technical advancements.-Actively participated in ongoing training programs and workshops to stay updated on new product releases, technological advancements, and support techniques. Show less