Administrative, Recruitment, Training, and Conflict Resolution. Regional field expert.-Oct 2023 member of task force to develop and implement required statewide umpire exam.

Skills: Accounting, Scheduling, Networking, Critical Thinking, Social Perceptiveness, Reading Comprehension, Mediation, Advanced De-escalation Techniques, Rule Knowledge and Rule Administration. Network and Schedule contracts across the country from youth to the collegiate level.

Switchboard Operations, Customer Service, Deescalation, Claim Process Education and Connection with personnel to best serve our callers.

• Technical SupportFeb 2018 – Present (1 month) o Identify and report system bugs o Online account administration o Promote system learning and agent development o Compiled datasets and prepared yearly and monthly statistical analysis identifying areas of improvement covering staffing, call prediction, call load, and online sales.• Floor Supervisor/Help Desk/L2Apr 2017 – Feb 2018 (11 months) o Resource for product knowledge, policy and procedure, fill in for management when no manager is available. o Call queue monitor and management to ensure above service level goals 10 out of 11 months. o Identify and take over calls as necessary. o Liaison between client and customer, order/sales investigations, refund investigations o Identified and reported over $50,000 in fraudulent orders o Personally identified over $150,000 in order errors for correction• Technical Support / System Specialist / Training ResourceOct 2016 – Apr 2017 (7 months) o Systems information resource for client and agents o Aided in the creation of training material and new policy and procedures o Created, documented, and submitted tests for UAT testing o April 2017 Employee of the month• Beauty AssociateAug 2016 – Oct 2016 (3 months) o Build and maintain long-lasting relationships with customers. o Cosmetic and Skin Care sales and education o Maintained customer service quality assurance score over 90%

• Top Secret (SCI) Security Clearance• Non-Commissioned Officer, Rank E-5• Earned special qualification “Surface Warfare (SW)” signifying knowledge of all jobs on-board a ship.• Performed core and specialty functions of communications operations, message processing and network administration and security• Established, monitors and maintains Radio Frequency RF communications systems• performed network system administration, maintenance and training• handled, stored and retrieved incoming and outgoing messages• managed, planed and coordinated unit level information systems security and integration across platforms, fleets and services• ensured the proper security, distribution, handling, accounting, reporting and control of Communications Security (COMSEC) materials, systems and equipment