Bill Bryant Email & Phone Number

• Co-Author, Proposal #17-0069 ”IT’s Opportunity Network (IT’s On), NCA&TSU Duns #07-157-6482US Department of Labor; RFP DOL-ETA-16-R-00103Awarded: 7.5M$, 5 year contract Issued: July 27, 2016, Executed: August 26,2016.
• Program Manager, Information Technology’s Opportunity Network (IT’sOn, Greensboro, NC (remote) Collaborate under NC A&T’s Commitment to Excellence and Achievement to pursue facilitation strategies for attracting and.
• Resource Placement Surrex, Inc. – Michael Ellis – President
• Desktop/Home Networking Support Multiple clients

• Sr Eng Project Manager – IdMS Corp - AppDev Apple, Inc Sunnyvale, CA/Austin, TX 12/2017- 4/2022
• Drove infrastructure and Corporate Applications projects that continued to provide first in class industry security and identity management protections for over 2B unique customers completing 30B transactions a day.
• Working with stakeholders, created plans for how to achieve goals with tangible milestones.
• Measured progress and assessed variances post mortem for potential process realignmentRelease/Change Sprint Release Manager - IDMS 07/2018-4/2022
• Developed protocols for transparency, rules and regulation compliance and established clear standards of operation for the department of Identity Management
• Created a new, real time tracking system to provide “at a glance” ticket status updates and reporting.

Hanover, MD, US

• Manage the XSE/POV Services Global Network Operations engineers in their BAU support initiatives, data center project builds, decommissions, Network Infrastructure configuration and troubleshooting, shipping.
• Lead a major consolidation effort for the largest Cisco Sales revenue generating Business Unit, involving 36 racks of live, production program equipment between data centers, meeting or exceeding customer expectations.
• Integral in the creation of previously undefined customer SLA’s for the level setting of expectations pertinent to the Global platform support team and the expanding list of internal customers
• Created Executive Leadership Program Communication standards and the associated vehicles, which included an enabling of individual project visualization for senior leadership querying and strategic decision making.
• Worked with the Global Support Manager and the XSE Business Application Support SME (Subject Matter Expert) to create and implement a JIRA ticketing system. Managed the migration of pre-existing support tickets from.
• Managed and tracked multiple hardware builds, including the consideration of rack locations and the associated capacity planning coupled with managing resource availability, to ensure timely and consistently excellent.

El Segundo, CA, US

• Managed a team of system architects, network engineers, and vendors, in the development and implementation of network infrastructure projects (non-linear/IP networks) to support the Broadcast Operations Engineering.
• Managed the installation of a DIRECTV common computing block to provide ISP Cloud services at 4 POP data center locations across the country. This project was Priority 1 in the DIRECTV/ATT merger, providing a private.
• Delivered Mobile Bag of Bits - a way of exchanging data from consumer devices to head end subsystems; the exchange of data between devices to back end sub-system going through a UMS proxy server.
• Delivered the AMS Phase II - ability to collect Interactive data for a sample of STBs, expand the sample pool of STBs for data collection and replace AMS-SM with SMS, new Sample management application.
• Delivered MS PlayReady - DIRECTV’s Digital Rights Management Infrastructure, enhanced to support consumer devices utilizing the Microsoft PlayReady DRM solution.
• Managed NAT Traversal – a Port Forwarding Replacement Architecture serving to provide dynamic and transparent network connectivity currently serviced through static port forwarding.

El Segundo, CA, US

• Align delivery model of the STB SE (Set Top Box) with the newly established EPMO guidelines in the areas of Broadcast Software, Guide Services, System Engineering, and Quality and Testing.
• Attend meetings with Stake Holder, System Engineers, and high level managers to assess and scope Engineering projects under consideration.
• Provide rough estimates (ROM) of the Development effort for these projects.
• Assess and identify possible issues with feasibility, delivery windows, design conflicts, and other red flags.
• Process and manage software Change Requests.
• Assist in planning the STB Software change management schedule (releases).

El Segundo, CA, US

• Enterprise Project Manager responsible for managing the overall performance and delivery of large cross-functional software development projects that range from $500K to $4M; including scope, schedule, risk, issues and.
• Selected to work directly with the SVP of Engineering to develop a departmental Project Management Office (EPMO). Created an Executive level presentation to present my recommendation for a PMIS solution (SharePoint.
• Delivered HMC Full Client Tracking - the ability to reliably track the identifying information about each Advanced Whole Home Client in the customer’s home by replacing generic authorization with explicit authorization
• AMS Callback - addressed the need for a higher volume of viewership and advertising data reported back to the AMS process. Included were all architecture changes required as well as infrastructure changes to support.

El Segundo, CA, US

Program Manager responsible for the delivery of a portfolio of customized SharePoint projects in excess of $10M Develop and maintain project plans, write business cases and obtain approval, and oversee quality control throughout the project life cycle Set budgets, managed scope, resources and schedules across portfolio. Lead the Application Services.

New York, NY, US

Project Manager retained on a three (3) month, fill-in contract to fill in for a resource on personal leave. Delivered an InfoPath based web form incorporating an approval workflow for DHE purchasing process Keep ongoing projects on track and moving forward o Coordinate with development team manage task development at daily SCRUM’s to analyze prior day’s.

Austin, Texas, US

Manage the delivery of a Customer Care technology infrastructure project designed to bring the Company into audit compliance for impending IPO. Understand Customer Care operational needs and technology requirements necessary to provide efficient, effective, and high quality customer service solutions across an enterprise of customer service call centers..

Durham, NC, US

Systems Analyst assigned to projects and project portfolios, (corporate and OE) in adherence to Enterprise Project Office (EPO) SDLC release schedule. Gather and document requirements for creation of Functional Specifications document and technical design documents SA for the 2009 Group Refresh SA for the 2009 Individual Refresh SA for the BOL to JAVA.

Durham, North Carolina, US

 Managed a team of six student analysts on the management of scope and technical documentation while bringing a project in on time and within budget. Mentored, coached, and evaluated team on technical skills, task management, and teamwork based on the objectives outlined by the Office of Financial Aid Work Study Program. Designed and maintained the.

New York, NY, US

 Troubleshot client home LAN, WLAN, TCP/IP, VoIP and other telephony services. Provided phone support on complex technical information to non-technical users.

 Installed, configured, and tested new/upgraded hardware and software, computers, and printers. Maintained system integrity and performed system backups. Directed database design and maintenance in MS Access SQL/QBE.  Managed 500 resident records for non-profit organization.

Education record

Ms-Mba, Bscis, Computer Information Systems

Ms-Mba, Computer Information Systems/Business Administration

Education record

Education record