•Co-Author, Proposal #17-0069 ”IT’s Opportunity Network (IT’s On), NCA&TSU Duns #07-157-6482US Department of Labor; RFP DOL-ETA-16-R-00103Awarded: 7.5M$, 5 year contract Issued: July 27, 2016, Executed: August 26,2016 Scope of Work: The IT’s ON Community of Leaders will collaborate under NC A&T’s project management to pursue four facilitation strategies for attracting and retaining underserved populations to the IT workforce: (1) expand and mobilize the national network of stakeholders interested in filling the growing need for IT workers; (2) identify and disseminate best practices in and successful strategies for inclusive practices in the workplace; (3) provide technical assistance and subject matter expertise to support employers in implementing pre-apprenticeship and Registered Apprenticeship programs with robust inclusion and diversity strategies; and (4) connect underserved populations to apprenticeship opportunities. •Program Manager, Information Technology’s Opportunity Network (IT’sOn, Greensboro, NC (remote) Collaborate under NC A&T’s Commitment to Excellence and Achievement to pursue facilitation strategies for attracting and retaining underserved populations to the IT workforce: •Resource Placement Surrex, Inc. – Michael Ellis – President•Desktop/Home Networking Support Multiple clients

Sr Eng Project Manager – IdMS Corp - AppDev Apple, Inc Sunnyvale, CA/Austin, TX 12/2017- 4/2022•Drove infrastructure and Corporate Applications projects that continued to provide first in class industry security and identity management protections for over 2B unique customers completing 30B transactions a day. •Working with stakeholders, created plans for how to achieve goals with tangible milestones.•Measured progress and assessed variances post mortem for potential process realignmentRelease/Change Sprint Release Manager - IDMS 07/2018-4/2022 •Developed protocols for transparency, rules and regulation compliance and established clear standards of operation for the department of Identity Management•Created a new, real time tracking system to provide “at a glance” ticket status updates and reporting.

• Manage the XSE/POV Services Global Network Operations engineers in their BAU support initiatives, data center project builds, decommissions, Network Infrastructure configuration and troubleshooting, shipping, receiving, documentation, etc.• Lead a major consolidation effort for the largest Cisco Sales revenue generating Business Unit, involving 36 racks of live, production program equipment between data centers, meeting or exceeding customer expectations in both availability and timeline• Integral in the creation of previously undefined customer SLA’s for the level setting of expectations pertinent to the Global platform support team and the expanding list of internal customers• Created Executive Leadership Program Communication standards and the associated vehicles, which included an enabling of individual project visualization for senior leadership querying and strategic decision making.• Worked with the Global Support Manager and the XSE Business Application Support SME (Subject Matter Expert) to create and implement a JIRA ticketing system. Managed the migration of pre-existing support tickets from the legacy support tool, Work Help Desk (WHD) to the new JIRA support model• Managed and tracked multiple hardware builds, including the consideration of rack locations and the associated capacity planning coupled with managing resource availability, to ensure timely and consistently excellent project deliveries for our BU (Business Unit) customers• Explained and guided with a “best of ability” mindset, corporate change management principles to team members including guidance, understanding, direction, and as requested, professional development insight, throughout this period of transition and uncertainty.

Managed a team of system architects, network engineers, and vendors, in the development and implementation of network infrastructure projects (non-linear/IP networks) to support the Broadcast Operations Engineering department. • Managed the installation of a DIRECTV common computing block to provide ISP Cloud services at 4 POP data center locations across the country. This project was Priority 1 in the DIRECTV/ATT merger, providing a private cloud space for ATT mobile applications• Delivered Mobile Bag of Bits - a way of exchanging data from consumer devices to head end subsystems; the exchange of data between devices to back end sub-system going through a UMS proxy server. • Delivered the AMS Phase II - ability to collect Interactive data for a sample of STBs, expand the sample pool of STBs for data collection and replace AMS-SM with SMS, new Sample management application.• Delivered MS PlayReady - DIRECTV’s Digital Rights Management Infrastructure, enhanced to support consumer devices utilizing the Microsoft PlayReady DRM solution.• Managed NAT Traversal – a Port Forwarding Replacement Architecture serving to provide dynamic and transparent network connectivity currently serviced through static port forwarding. • Managed applications through testing and migration into the NetOps production environment

• Align delivery model of the STB SE (Set Top Box) with the newly established EPMO guidelines in the areas of Broadcast Software, Guide Services, System Engineering, and Quality and Testing.• Attend meetings with Stake Holder, System Engineers, and high level managers to assess and scope Engineering projects under consideration.• Provide rough estimates (ROM) of the Development effort for these projects.• Assess and identify possible issues with feasibility, delivery windows, design conflicts, and other red flags.• Process and manage software Change Requests.• Assist in planning the STB Software change management schedule (releases).• Identify and categorize software defects, allocate testing and resolution resources, develop test plans, coordinate patch releases.• Create STB Software Release status reports and review with Executive Management.

Enterprise Project Manager responsible for managing the overall performance and delivery of large cross-functional software development projects that range from $500K to $4M; including scope, schedule, risk, issues and budget• Selected to work directly with the SVP of Engineering to develop a departmental Project Management Office (EPMO). Created an Executive level presentation to present my recommendation for a PMIS solution (SharePoint Server 2010), which was ultimately accepted. As a result efficiency improved by <50% due to the establishment of repeatable processes and templates, creating query-able data. This led to more accurate project audits, resulting in a more effective portfolio management organization.• Delivered HMC Full Client Tracking - the ability to reliably track the identifying information about each Advanced Whole Home Client in the customer’s home by replacing generic authorization with explicit authorization• AMS Callback - addressed the need for a higher volume of viewership and advertising data reported back to the AMS process. Included were all architecture changes required as well as infrastructure changes to support both increased traffic and migration to SSL.

Program Manager responsible for the delivery of a portfolio of customized SharePoint projects in excess of $10M Develop and maintain project plans, write business cases and obtain approval, and oversee quality control throughout the project life cycle Set budgets, managed scope, resources and schedules across portfolio. Lead the Application Services Support Team (3 - .Net developers, 1 – DBA, 7 quality testers) with Level 2 and 3 support. Drove the creation of a formal testing environment: identifying and tracking bugs, developing test plans and migrating code Serve as a technical support expert in Internet Information Services (IIS) platform and SharePoint technologies primarily responsible for analysis, design, development, testing and production support of IIS server farm and custom SharePoint applications Clients included Port of Long Beach, Westcore Property Management, and Tricon Global Resturants

Project Manager retained on a three (3) month, fill-in contract to fill in for a resource on personal leave. Delivered an InfoPath based web form incorporating an approval workflow for DHE purchasing process Keep ongoing projects on track and moving forward o Coordinate with development team manage task development at daily SCRUM’s to analyze prior day’s efforts and prioritize current day tasks.o Respond to any requests for assistance from users and am responsible for troubleshooting and completing user requests in a timely manner.o Analyze current business requirements and, as appropriate, map them to SharePointo Identify new areas where SharePoint can be leveraged

Manage the delivery of a Customer Care technology infrastructure project designed to bring the Company into audit compliance for impending IPO. Understand Customer Care operational needs and technology requirements necessary to provide efficient, effective, and high quality customer service solutions across an enterprise of customer service call centers. Technical support expert in Internet Information Services (IIS) platform and SharePoint technologies Collaborated with the Enterprise Problem Management (EPM) and Major Incident &Customer Care Executive teams to provide incident management application workflow to the front line Customer Service Professionals. Created repeatable and auditable objects for Customer Care Technology internal and external audit compliance in preparation of company IPO. Propose technology solutions identified for discussion with our technology leaders, senior executives, directors, and managers.

Systems Analyst assigned to projects and project portfolios, (corporate and OE) in adherence to Enterprise Project Office (EPO) SDLC release schedule. Gather and document requirements for creation of Functional Specifications document and technical design documents SA for the 2009 Group Refresh SA for the 2009 Individual Refresh SA for the BOL to JAVA - migrating all customer-facing aspects of BOL (Buy On Line) from Siebel into J2EE SA for the BluePoints Transition – migrating BluePoints customer incentive program from ColdFusion to J2EE SA for the HRA-FSA Vendor Replacement – replacing the services vendor of our preferred health care savings account vendoro Created and maintained project portfolio dashboard to report system implementation status up to overall project teamsMS Sharepoint SME Served as technology specialist for the migration of SharePoint 2003 to 2007.Served as the functional expert for SharePoint sites/applications for all business lines and developed use cases and screen mock-ups describing the business processes and expected functional experience.o Trained department Managers, Directors, and VPs in SharePoint functionality/implementation.o Interviewed stakeholders and conducted requirements gathering sessions; participated in primary and secondary research in the identification of SharePoint solutions to meet business needs.o Performed systematic analysis and examination of records, reports, management controls, policies, and practices.o Reviewed test cases that drove QA and UAT efforts. Identified issues as bugs or enhancements based and as they arose and managed the Change Management (CM) processes. o Communicated clearly and concisely, orally and in writing, all reports, findings, and recommendations to Executive Leadership and third party vendors. Obtained PMP certification, July, 2008

 Managed a team of six student analysts on the management of scope and technical documentation while bringing a project in on time and within budget. Mentored, coached, and evaluated team on technical skills, task management, and teamwork based on the objectives outlined by the Office of Financial Aid Work Study Program. Designed and maintained the School of Business internal student network domain. Configured Active Directory services on Windows Server 2003. Developed individual user domains for student population utilizing Microsoft LDAP. Collaborated with business stakeholders to determine project requirements and to scope work. Conducted multiple requirements gathering sessions to properly vet and then document these requirements for sign off. Provided requirements analyses, functional design documentation, process flow diagramming, traceability and matrices mapping. Performed systematic analysis and examination of records, reports, management controls, policies, and practices

 Troubleshot client home LAN, WLAN, TCP/IP, VoIP and other telephony services. Provided phone support on complex technical information to non-technical users.

 Installed, configured, and tested new/upgraded hardware and software, computers, and printers. Maintained system integrity and performed system backups. Directed database design and maintenance in MS Access SQL/QBE.  Managed 500 resident records for non-profit organization.