Bill Burrows Email & Phone Number

Remote

Remote

Novi, Mi

SAN Storage Engineer with Infrastructure Modernization, currently attached to the Data Center Transformation group.

Auburn Hills, Mi

Technical and management storage team lead for Storage Administrators in the USA, Canada, Mexico, India and Brazil Driving global consistent ITIL practices and promoting optimal service deliveries for GM Hosting and GM Online.Ensured that the team follows the customer s ITIL problem and change management processes are followed. • Developed numerous storage and change management procedures and process documentation library. • Developed the requirements and implemented the follow the sun on call rotation.Managed multiple SAN and NAS storage infrastructures for General Motors and GMAC supporting a board array of storage arrays, switches, operating systems, ESX server\virtual server.Implemented thin pool storage architecture with established over subscription rates meeting the customers’ requirements for deployment.Experienced with EMC Symmetrix\VMAX\Clariion, Cisco and McData SAN Directors and Brocade Switches.Installed and managing 8 ECC environments, new deployments on virtual severs and monitored and reported on the total SAN infrastructure. Experienced with EMC SRDF/BCV implementations, EMC Performance manager, EMC Storage Scope, Symmetrix Management Console (SMC)

Technical Storage Team Lead managing a team in the Auburn Hills, MI Service Management CenterSetup the first SAN in EDS Auburn Hills Service Management Center Supported on call rotation with the teamResponsibilities included provisioning EMC Symmetrix and Clariion arrays, Cisco and McData SAN Directors.Managing SAN fabric, ISL connections, ensuring FA’s connections and fan in ratios are meeting objectives.Experience with EMC SRDF/BCV implementations.Work with the multiple customers from different companies and user groups for collecting verifying requirements.Worked with customers on scheduling outages for SAN upgrades and refreshes2004 Nextel Corp migration from Norcross, GA to Charlotte NC

Supported on call rotation with the teamResponsibilities included planning DASD storage devices installation, de-installation, placement and connectivity.Establish and maintain storage pools, manage thresholds utilizing DFSMS, DFHSM and automated jobs.Managed lease expires with DFDSS, FDR and TDMFAssign tasks and projects to team members.Supported MVS operating system backups and DRA drills. Develop and maintained group documentation for ISO9000 and KPMG ISO certification.Supported Y2K remediation and readiness verification.Worked on a several sales pursuits.Supported three mainframe migrations - 1993 SMC Herndon, VA systems to Auburn Hills, MI1994 XEROX Corp systems from Rochester ,NY to Auburn Hills, MI1998 NeoData Corp from Louisville, CO to Sacramento, CAIn 1997 participated on a three month TDY to Auckland, NZ to evaluate systems, processes and personnel.

Responsibilities included executing DRA drills for numerous mainframe locations to test accuracy and reliability of the DRA plan.Provided feedback and recommendations for improvement.Maintained the DRA mainframe/storage site to prepare for additional testing

Supported on call rotation with the teamUtilized MVS data movement tools (DFDSS, FDR, DMS/OS) to facilitate storage lease expires, customer request and implementing new technology.GM SPO mainframe migration from Flint, MI to Auburn Hills, MI Performed several DRA exercises at SunGard facilities

Supported on call rotation with the teamResponsibilities include running the capacity management maintenance jobs for mainframe systems. Reviewed and validated all production JCL for consistency to prevent space abends, dataset not found and duplicate dataset conditions. Special projects were involved in converting from round tape reels to cartridge.

Responsible for print room operations, scheduling the batch cycles, tape library maintenance.Fix and resolve production batch job abends.

Completed Army basic training at Ft Jackson, SCCompleted Army Infantry training at Ft Benning, GAMichigan Army National Guard – Obtained the rank of E5 in a mechanized recon unit Honorable discharge

Worked with Parts Engineers to create Easytrieve programs to produce reports to meet their needs for collecting data from a engineering database