Diversion and Recovery Program

​Performed all operational functions needed to run the store on a daily basis (e.g. opening, closing, POS system, computer network, maintenance, customer service and sales).Utilized daily and weekly sales reports to track analyze and communicate business results to determine strategies and maximize sales.Planned and coordinated execution of promotions, aisle and impulse programs, and events. Maintained current awareness and knowledge of the competitive landscape.Supervised… Show more ​Performed all operational functions needed to run the store on a daily basis (e.g. opening, closing, POS system, computer network, maintenance, customer service and sales).Utilized daily and weekly sales reports to track analyze and communicate business results to determine strategies and maximize sales.Planned and coordinated execution of promotions, aisle and impulse programs, and events. Maintained current awareness and knowledge of the competitive landscape.Supervised department associates on a daily basis through activities including interviewing, motivating, delegating, promoting, counseling and coaching, performance appraisals, and terminating. Show less

Built strong client relationships and provided high value-adding services.Educated customers about each brand to incite a purchase.Maintained sales floor décor and design displays.Completed ad set, markdowns and inventory.Contributed to team success by exceeding team sales goals.Stocked and replenished merchandise according to store merchandising layouts.Completed all point of sale opening and closing procedures.Shared best practices for sales and customer service… Show more Built strong client relationships and provided high value-adding services.Educated customers about each brand to incite a purchase.Maintained sales floor décor and design displays.Completed ad set, markdowns and inventory.Contributed to team success by exceeding team sales goals.Stocked and replenished merchandise according to store merchandising layouts.Completed all point of sale opening and closing procedures.Shared best practices for sales and customer service with other team members to help improve the store's efficiency.Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Show less

Built multiple revenue streams within store: walk-in traffic, client appointments and consignments.Oversaw robust PR calendar to engage new and current clients. Wow clients through daily service and monthly events. Constantly work on website and social media.Performed and managed all operational duties: scheduling, payroll, and inventory management, while spending the majority time on the floor building client relationships and developing the store team.Oversaw all visual, customer… Show more Built multiple revenue streams within store: walk-in traffic, client appointments and consignments.Oversaw robust PR calendar to engage new and current clients. Wow clients through daily service and monthly events. Constantly work on website and social media.Performed and managed all operational duties: scheduling, payroll, and inventory management, while spending the majority time on the floor building client relationships and developing the store team.Oversaw all visual, customer service, human resources, operational and financial results for the store; delegated tasks and roles appropriately.Managed a staff of 5 employees. Show less

Served as role model for peers and mentor for new hires on Product Knowledge, My Client, use of mobile devices and MAGIC Selling Behaviors to generate incremental sales.Developed repeat business using My Client to regularly communicate upcoming events, new merchandise receipts and product replenishment to generate incremental sales, whether the client is in the store or not.Provided an exceptional customer experience by ensuring the customer is always the priority.Acknowledge… Show more Served as role model for peers and mentor for new hires on Product Knowledge, My Client, use of mobile devices and MAGIC Selling Behaviors to generate incremental sales.Developed repeat business using My Client to regularly communicate upcoming events, new merchandise receipts and product replenishment to generate incremental sales, whether the client is in the store or not.Provided an exceptional customer experience by ensuring the customer is always the priority.Acknowledge customers in a friendly and helpful manner.Drove sales by consistently demonstrating exceptional Selling Skills.Motivated team to ensure that individual, Shop and Store goals and priorities are being met and properly balanced.Proactive in assisting customers who are using mobile devices to shop and compare, whether Macy’s devices or their own.Assisted customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.Empowered team to assist in all aspects of fulfillment to service customer needs.Maintained high customer readiness standards by delivering a clean, neat, easy to shop store environment.Maintained department recovery standards; including fitting room go backs to standardEnsured shortage prevention initiatives are executed.Executive In Charge on a rotating basis. Show less

Human ResourcesStore OperationsAssisted associates and customersCash OfficePayroll and schedulingExecutive in Charge on a rotating basis.

Greeted customers and offered assistance. Executive in Charge on a rotating basis.Assisted all associates with customer issues. Recovered store to make ready for next business day. Assisted customers from selection to purchase.

Interviewed all applicantsHired 125 seasonal associates

Style sets for photo shootsPhotographer for portraits and special eventsInterior Designer for residential homesAccounts receivable and payable

Recruited regionally for eight graduate programs. Created strategic plans to increase graduate enrollment. Attended graduate and career fairs to educate students about SHU. Maintained relationships with companies to generate leads. Worked directly with undergraduate and graduate faculty. Conducted information sessions for all graduate programs.

Recruited nationally for applicants into MSA program.Doubled enrollment within first year.Advised MSA students in academic and registration matters.Managed students in the MSA program, internship programs and job placement.Maintained relations with students after they graduate.Maintained MSA web page and marketing pieces.Presented MSA information sessions to undergraduate students.Coordinated all UG Accounting Internships for the Cox School of BusinessStaff… Show more Recruited nationally for applicants into MSA program.Doubled enrollment within first year.Advised MSA students in academic and registration matters.Managed students in the MSA program, internship programs and job placement.Maintained relations with students after they graduate.Maintained MSA web page and marketing pieces.Presented MSA information sessions to undergraduate students.Coordinated all UG Accounting Internships for the Cox School of BusinessStaff sponsor of the UG Accounting Club. Liaison between SMU and all Accounting Firms.Attended Dallas CPA Society meetings and events.Worked closely with Becker instructors as well as the FMS. Built and maintained relationships with Cox School of Business faculty. Show less

Trained new academic advisors. Assisted Director with scheduling of all business courses. Advised students on academic matters. Conducted new student orientations. Tested new versions of PeopleSoft. Interviewed all prospective academic advisors and career counselors.… Show more Trained new academic advisors. Assisted Director with scheduling of all business courses. Advised students on academic matters. Conducted new student orientations. Tested new versions of PeopleSoft. Interviewed all prospective academic advisors and career counselors. Interviewed business students for transfer scholarships. Completed course directives within PeopleSoft. PeopleSoft liaison for the Undergraduate Business Programs. Member of Academic Advising Committee. Show less

Identified students who are eligible for SMU’s endowed scholarships. Maintained a 3million-dollar budget of restricted scholarships. Supervised scholarship staff. Liaison between various departments and financial aid. Interviewed all prospective financial aid counselors.

Provided financial aid assistance and admissions information to students. Managed a caseload of over 1400 students Interviewed all prospective student account specialist. Trained new Account Specialists. Worked in the satellite office, Pony Express, on an as needed basis. Member of Employment… Show more Provided financial aid assistance and admissions information to students. Managed a caseload of over 1400 students Interviewed all prospective student account specialist. Trained new Account Specialists. Worked in the satellite office, Pony Express, on an as needed basis. Member of Employment Steering Committee, Human Resources. Show less

Advised students regarding academic and career decisions. Conducted new student orientations. Taught College and Life Skills courses. Taught Career and Life Assessment courses. Proctored placement and state exams. Developed and participated in speaking program encouraging high schoolstudents to attend college throughout the Pinellas County School System

Screened applicatants.Designed recruiting strategies.Conducted orientations and training. Coordinated benefits fair. Liaison between management and staff.