As the IT Operations Manager, I am responsible for planning and managing the infrastructure needs of the organization in line with current and future business requirements. I lead strategic technology initiatives to build and maintain IT Operations across operating sites of Indonesia and Thailand Offices. I also plan, initiate, execute and measure IT initiative programs to both internal and external users to boost productivity.I provide leadership for delivery of 24/7 service operations and KPI compliance. I establish metrics, key performance indicators, and service level agreements to continually improve the performance of IT operations. I collaborate with CFO and RE&F in IT strategic planning, project planning and budget planning efforts. I drive IT Compliance and governance as per Financial controls, FDA and other regulatory requirements. I periodically review IT Operations SOPs and drive needed changes through proper Change control procedures.I analyze technology trends and develop infrastructure strategy, architecture, and delivery processes designed for agility and cost effectiveness. I establish and maintain strong, strategic partnerships with vendors and service suppliers. I design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements. I develop, implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use. I practice network asset management, including maintenance of network component inventory, life cycle management and related documentation. I establish service level agreements and monitor and report the performance against service levels on regular basis. I track and Manage operational costs; and participate in near- and long-term financial forecasts for expanded functionality/user base.

Planning for infrastructure needs of the organization in line with current and future business requirements. Lead, strategic technology initiatives to build and maintain IT Operations across operating sites of Jakarta offices in Indonesia. Plan, initiate, execute and measure IT initiative programs to both internal and external users to boost productivity.Provide leadership for delivery of 24/7 service operations and KPI compliance. Establish metrics, key performance indicators, and service level agreements to continually improve the performance of IT operationsCollaborate with CFO and RE&F in IT strategic planning, project planning and budget planning efforts. Drive IT Compliance and governance as per Financial controls, FDA and other regulatory requirements.Periodically review IT Operations SOPs and drive needed changes through proper Change control procedures.Analyze technology trends and develop infrastructure strategy, architecture, and delivery processes designed for agility and cost effectiveness. Establish and maintain strong, strategic partnerships with vendors and service suppliersDesign and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements. Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use. Practice network asset management, including maintenance of network component inventory, life cycle management and related documentation. Establish service level agreements and monitor and report the performance against service levels on regular basis.Track and Manage operational costs; and participate in near- and long-term financial forecasts for expanded functionality/user base.

• Build strong relationship with channels/partners.• Maintaining consistent communication with channel/partners regarding new products and promotion programs.• Provide regular training on licensing and technology update on Microsoft products.• Identify new sales opportunity for channels/partners within the territory/region.• Develop channels/partners technical competencies.• Evangelizing Microsoft products to partners for using or sell genuine software only.• Assisting partners in problem solving, particularly for OEM (Original Equipment Manufactured), FPP (Full Package Product) & Volume License products.• Growing partners business in the respective market.

Provide clear guidance to subsidiary to comply with Microsoft Privacy Standard in any aspect of marketing communication and to help subsidiary winning the customer trust by honoring Customer and Partner privacy. Involved in any privacy issues by providing the best solution and call to actions needed.

Serves comprehensive business insight to Board of Director to ease crucial decision making process. Setting up target customer by slice and dice marketing universe to match up with customer universe without over whelming information given to customer. Measure effectiveness of marketing tactics taken by Business Owner to meet ROMI (Return of Marketing Investment). Oversaw strategy in expand target market experiences that positively influence the perception of affinity and/or emotional connection to the Microsoft brand. Identifying potential lead by quantifying information gathered from customer feedback, convert it into opportunity and landing the opportunity to sales team by assigning the right sales catcher. Monitoring the sales stages of opportunities generated by marketing team, driving any necessary activities needed to fasten the revenue conversion. Provide clear guidance for the marketing execution team and make sure all marketing activities landed to the right audience at the right timing in the proper way to maximize the result given.

Grew market share by driving an end to end selling and partnership enablement with local wholesaler, corporate, and communities in Southern Central Java, by providing custom services needed, such as VAS, Data Services, and so on. Successfully over throne TELKOMSEL as the previous market leader.

Analyzed in detail sales activities, marketing campaigns, organizations, customers, and competitors with charts, graphs, explanatory texts. Developed research projects for specific business issues – Integrated market research information with the company system to develop new leads. Positioned exercises and managed market segmentation. Analyzed metrics in order to identify effect-cause relationships between financial outcomes and marketed actions for the purpose of raising profitability. Annually carried out customer-satisfaction surveys, compiling the results into detailed reports.

Assigned to large-complex engagements, managed oversaw development of TKI Management System strategy, valued IDR 1.7 Billion. Demonstrated skills in interviewing business and technical leaders to gather and clarify business requirements. Challenged by tight deadlines, stepped into several roles, such as quality assurance liaison, during peaks in product development lifecycle. Achieved high level of end-users satisfaction resulting in client volunteering to be a reference for solution and professional services.

Designed the application development course modules and hands on, to be delivered in the class by the trainers. Oversaw delivery of teaching-learning scenario and strategy. Directly engaged with the dean, trainers, and students. Launched and managed Center of Excellence to ensure all the delivery activities stay true to dean and program manager goals.

Delivered the course of application development, using combination of pedagogy & andragogy learning methods. Directly engaged with program manager and students to ensure all the delivery activities inline with program manager and students goals.