William Carper Email & Phone Number

Wilmington, NC, US

Cork, Ireland, IE

Promoted to a leader role to manage a large group of individuals to successfully meet KPI’s. Produced processes to accomplish day-to-day tasks and create a more efficient environment. Responsible for gaining product knowledge and providing staff with the same level of training. Developed tools used to analyze and track sales to meet budget constraints..

In charge of the day-to-day operations of repair shop. Set new operating procedures to raise shop’s performance and increase revenue. Trained staff in standards of repair and service writing procedures using wide variety of training resources (ex. Shimano S-tec, Bosch E-bike portal, etc.). Diagnose and repair bicycles of wide range including suspension.

Managing the service department for Dukes Cycle. My role is to develop procedures to ensure smooth operation of service department. Provide excellent customer service by listening to the customer's needs, accessing their concerns and presenting solutions. I also am responsible for handling warranty claims and technical support for our products.

Responsibilities: Design and construct layouts for industrial wastewater treatment systems to meet specifications given by client. Work with other engineers to develop systems to meet environmental and safety requirements. Used AutoCAD drawing program to layout P&ID, electrical and installation drawings. Manage the service/repair contracts with customers.

Charlotte, NC, US

-Construct material list for sites-Communicate with field engineers-Construct drawings of sites in Autocad and MS Visio

-Aid customers in finding products-knowledgible in products-Contact distributers and manufactures for products

-Aid Customers with finding products-Extensive knowledge of products-

Bs, Mechanical Engineering

Associates, Mecanical Engineering Technology