William Chesser Email and Phone Number
Twenty-five years in digital learning. Member of the founding team at VitalSource Technologies, LLC. Multiple operational and business development roles though the years. Currently leading 75+ person, multi-segment Customer Success and Operations team. Proven record of developing managers, setting strategy, and delivering measurable value for a range of SaaS and non-SaaS lines-of-business. In addition to helping the company develop and deploy its original product in the late 90s, I have opened the company's non-US business, started a new business in corporate training, and developed customer success and onboarding teams for multiple segments. Pre-VitalSource experience includes instructional research, teacher training, classroom teaching, and coaching.I am a believer in the value of practical frameworks, and the one's I believe have informed my approach the most include:• Manager-Tools Effective Manager• DISC Personality and Work Styles (I'm high "I," and high "D") • CSM Practice - Customer Journeys• Scotwork Negotiation• Challenger Sales
Vitalsource
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Chief Customer OfficerVitalsource Jun 2023 - PresentRaleigh, Nc, Us
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Vp, Customer SuccessVitalsource Oct 2019 - Jun 2023Raleigh, Nc, UsLead 80+ -person Customer Success organization responsible for a complex matrix of segments and solutions. Focusing on team development and delivering measurable value for our customers.
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Vice President, Business Development And Global MarketsVitalsource Oct 2013 - Oct 2019Raleigh, Nc, UsResponsible for establishing new growth areas for the company—including hiring and training sales, onboarding, and account management teams. Headed global markets and corporate training businesses for VitalSource. Hired and trained sales and customer success teams covering EMEA, APAC, and LATAM. Also oversaw partner development for these markets. Hired and oversaw development of onboarding and account management teams across all non-US regions. Served as alternate board member for joint venture in India. Also during this period, was responsible for US-based account management and integrations teams and served as part of team evaluating and executing strategic investment and acquisitions. Account management successes during this period included migrating end-user populations from two large competitors without loss of clients.
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Vp, Sales, VitalsourceVitalsource Jan 2010 - Sep 2013Raleigh, Nc, UsResponsible for developing and leading sales team for VitalSource digital content and platform solutions in higher education. Oversaw more than doubling of revenue and gross profit during this period.
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Vp And Gm, Education Solutions, Idd; Vp, Sales, VitalsourceVitalsource Jan 2008 - Dec 2009Raleigh, Nc, UsResponsible for VitalSource's sales and marketing activities. Responsible for establishing new areas for long-term growth, focusing particularly on global higher education and corporate and professional markets. Responsible for Raleigh-based team.
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Vp, Sales And MarketingVitalsource 1996 - Dec 2007Raleigh, Nc, UsFirst employee and member of the founding team at VitalSource. Part of team that guided early R&D, licensing, and implementation efforts that resulted in bringing our first products to market in school-year 2000-2001. Worked on all aspects of the business—ranging from technology and product to sales to team-building and business development.
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Assistant Director For Training, National Paideia CenterUniversity Of North Carolina At Chapel Hill Dec 1993 - Dec 1996Chapel Hill, Nc, UsDesigned and lead teacher training for school systems across the US
William Chesser Education Details
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University Of North Carolina At Chapel HillEnglish -
North Carolina Central UniversityEnglish Literature
Frequently Asked Questions about William Chesser
What company does William Chesser work for?
William Chesser works for Vitalsource
What is William Chesser's role at the current company?
William Chesser's current role is Customer Success, Operations, and Support at VitalSource. Formerly VP of Business Development. Led opening of international business at VitalSource..
What schools did William Chesser attend?
William Chesser attended University Of North Carolina At Chapel Hill, North Carolina Central University.
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