William Chin Email & Phone Number

California, United States

San Francisco, California, Us

Product Lead focused on Monetization & Growth Platform - defined our initial charter and established strong partnerships with GTM, Biz/Sales, Growth Marketing, Accounting/Finance, and other Product Teams.Implemented automated entitlement (CPQ) provisioning to drastically reduce rate of customer provisioning errors (to <1%) for our Sales Led Motion. This led to the identification of top-line opportunities & bottom line cost reductions of >$2M.Led the launch for the Amplitude Plus Plan, capturing a significant increase in overall customer count since its inception in October 2023.Scaled internal feature flagging system to create a pricing & packaging source of truth for all go-to-market motions.Championed an internal modern data stack, consolidating data pipelines between our internal platform, GTM SaaS tools, and Snowflake to empower internal BI capabilities for self-service, state-based analytics.

San Francisco, California, Us

Sunnyvale, Ca, Us

Partner Tools & IntegrationLead PM for Partner Tools Platform consisting of Partner and Customer Support personas, and Internal Platform for Clover's operational and admin tooling.Manage product development from problem statement to feature release for 8,000+ support and bank partners in collaboration with Design, Dev, QA, ProdOps, and XFN Product teams.Launch internal merchant on-boarding experience configuration tool to reduce overhead in feature rollouts by 75%.Lead Google Analytics framework implementation and establish foundational KPIs to provide initial benchmarks – MAU, feature adoption, partner sales.Manage agile/scrum for an engineering team of 8 from grooming to retros.Skills:Feature DefinitionRequirements GatheringSizingUI/UX WireframingRestful APIsAgile/ScrumSQL

Sunnyvale, Ca, Us

Defined feature requirements and created 10+ wireframes that decreased duration of merchant calls into customer support for trending issues.Created release notes, training materials, product updates, and presentations for our platform to bring formal commercialization process for our end users.

Worldwide, Oo

Rated top 10% YoY at level, leading projects across 7 high profile technology clients worth $10M+ in annual revenue.Partnered with Eng and Finance Teams for a large social media client to implement a hashing service that monitored inappropriately signed data, improving data integrity for a $1B+ monthly invoicing pipeline.Mapped end-to-end digital advertising revenue for a social media client and presented recommendations to 10+ executives and managers including CAO.Skills:Digital Advertising Revenue (CPM, CPC, CPA)Payments Processes (Invoicing to Receipts)SQL, Python, Tableau, Excel, VisioLeadership in Cross-functional CollaborationTranslation between Business and Engineering RequirementsProject Management

Worldwide, Oo

Executed IT risk assessments for social media clients to ensure access security and change management risk was mitigated.Launched IT Audit/Infrastructure new hire training to 70+ new Bay Area consultants since 2016 significantly reducing learning curve and improving team efficiency across all Bay Area IT Audit teams.

San Ramon, Ca, Us

Chevron Shipping CompanyAnalyzed monthly cash flow variances of $200,000 to $20,000,000+ per account. Consolidated financial processes of two cross-functional analysts reducing manual overhead.Conducted SOX and FCPA testing across 4 international offices within the procure to pay and cash reimbursement financial workflows.Re-designed business planning process (3-year forecast) for the Strategic Planning & Analysis team to allow for YoY metrics comparisons across all vessel classes.Reclaimed $2.5M by compiling documentation and evidence for a vessel insurance claim. Skills:Metrics and KPI analysisCross-functional partnershipBusiness process risk areasBudgeting and forecastingPublic speakingProject management