As a highly experienced virtual assistant, I bring a diverse range of skills and expertise to the table, honed through years of service in various industries. My background as a General Virtual Assistant for Vacation Rentals, such as Airbnb, has equipped me with a strong understanding of the needs of vacation rental businesses. With a focus on customer service, I am dedicated to providing exceptional client support with a professional and efficient approach. My background in social media management, including content creation and audience engagement, further strengthens my skill set. My previous experience as a Customer Service Team Leader has sharpened my leadership skills and ability to provide performance feedback, ensuring that I can provide valuable support to your organization.My Specializations:- Inbound and Outbound calls- Communications with guests through Airbnb and Hospitable- Communications with housekeepers, contractors, and property owners through Ooma and Gmail- Manage housekeepers' schedules in Turno (previously called the Turnoverbnb app)- Manage job postings in Indeed for housekeeping position- Interview and onboard new housekeepers- Manage company files and documents in Dropbox- Manage company email- Create manuals for house rules and guidelines- Create infographics, software tour videos, and floorplans using CANVA.- Manage property smart lock codes through Remotelock and Yale- Send daily rankings and occupancy reports using Rankbreeze- Create engaging content on Instagram & Facebook- Engage customers through DMs and comments- Increase organic followers- Manage and supervise teammates to exceed the program goals- Handle escalated callsI am proficient in the following:- Microsoft Outlook- Microsoft Word- Microsoft Powerpoint- Gmail, Yahoo, AOL- Google Drive, iCloud, Dropbox- Slack, Ooma Office, Skype, Whatsapp, Telegram, Zoom- Airbnb- Hospitable- Turno (previously called the Turnoverbnb app)- Remotelock- Yale- Paypal, Payoneer, Wise- Cubicasa- CANVA- Rankbreeze