Airbnb Superhost Virtual Assistant
Current-Responded to Airbnb guest inquiries and messages in a timely and professional manner-Communicated with guests to coordinate check-ins and check-outs, and address any issues or concerns that may arise during their stay -Assisted with the creation of a welcoming and informative guest guide for each property-Coordinated with housekeeping and maintenance staff to ensure that properties are clean and well-maintained-Managed and updated the calendar for each property to ensure accurate availability-Assisted with the hiring process for housekeeping staff, including conducting interviews, checking references, and onboarding new hires.-Assisted with the creation of policies and procedures documents for the Airbnb business, including house rules, check-in/check-out procedures, tools, software, and emergency protocols.-Used CANVA to create graphics for the Airbnb properties, including logos, floorplans, and infographics, to establish and maintain a cohesive company brand.-Edited and created software tour videos using CANVA to showcase the company's commonly used tools.-Performed any other tasks as needed to support the smooth operation of the Airbnb business.
