As a Fleet Manager, I lead and develop a group of 35-45 drivers. I lead my fleet in achieving safety and service, revenue, and retention goals. As a leader, I develop strong relationships with my drivers, anticipate needs, take proactive steps to ensure positive outcomes, manage performance, and champion Roehl's values.

- Built a loyal customer base that led to a 33% sales increase through displaying consistent customer service and professionalism that trickled down to employees. - Increased add on sales by 88% through strategic questions and needs identification in the sales process. Insole add on sales alone were 388%. - Improved cash flow by an estimated 10% through proper inventory management and sound buying practices.- Average 25-40 runners at each group run through thorough event planning and communication with venues, brand tech reps and sales reps.- Act as a catalyst and leader of larger management team by taking immediate action on store goals and initiatives, which has paved the way for peers to follow.- Developed a more in depth and consistent fit process for each customer that included gait analysis and arch assessment, which introduced each customer to shoes, inserts and socks.- Trusted liaison between customers and other Run Away Shoes departments, affiliates, and community partners.- Maximize existing client business relationships by acting as the main point of contact for customers.- Administer an individual daily workload through multi-tasking that leads in the direction of accomplishing store goals and sales directives. - Increased word of mouth sales and online reviews through consistent time spent in the store with my customers as the face of Run Away Shoes - Oshkosh.- Researched, identified, and cold-called new sales leads opportunities to introduce to existing store services such as wellness fairs, shoe talks and team orders.- Developed positive relationships with sales and marketing team which included providing content and merchandising for product posts from the sales floor and assisting on other various projects.- Collaborated with colleagues to develop a restructuring plan that placed each team member in an area of their strengths, including my own focus of external outreach.

- Acted with integrity, honesty and knowledge that promoted the culture, values and mission of Starbucks in a fast-paced environment.- Maintained a calm demeanor and focus during periods of high volume or unusual events to keep store operating at an efficient and high level.- Anticipated customer and store needs by constantly evaluating environment and customers for cues.- Worked directly with store manager and other supervisors in order to accomplish necessary goals.- Led a team of Barista trainers in training new baristas.- Contributed to positive team environment by recognizing and addressing changes in partner morale and performance and made necessary adjustments to boost both.