William Koepp Email & Phone Number

Appleton, Wisconsin, United States

Neenah, Wisconsin, United States

As a Fleet Manager, I lead and develop a group of 35-45 drivers. I lead my fleet in achieving safety and service, revenue, and retention goals. As a leader, I develop strong relationships with my drivers, anticipate needs, take proactive steps to ensure positive outcomes, manage performance, and champion Roehl's values.

Oshkosh, Wisconsin

- Built a loyal customer base that led to a 33% sales increase through displaying consistent customer service and professionalism that trickled down to employees. - Increased add on sales by 88% through strategic questions and needs identification in the sales process. Insole add on sales alone were 388%. - Improved cash flow by an estimated 10% through proper inventory management and sound buying practices.- Average 25-40 runners at each group run through thorough event planning and communication with venues, brand tech reps and sales reps.- Act as a catalyst and leader of larger management team by taking immediate action on store goals and initiatives, which has paved the way for peers to follow.- Developed a more in depth and consistent fit process for each customer that included gait analysis and arch assessment, which introduced each customer to shoes, inserts and socks.- Trusted liaison between customers and other Run Away Shoes departments, affiliates, and community partners.- Maximize existing client business relationships by acting as the main point of contact for customers.- Administer an individual daily workload through multi-tasking that leads in the direction of accomplishing store goals and sales directives. - Increased word of mouth sales and online reviews through consistent time spent in the store with my customers as the face of Run Away Shoes - Oshkosh.- Researched, identified, and cold-called new sales leads opportunities to introduce to existing store services such as wellness fairs, shoe talks and team orders.- Developed positive relationships with sales and marketing team which included providing content and merchandising for product posts from the sales floor and assisting on other various projects.- Collaborated with colleagues to develop a restructuring plan that placed each team member in an area of their strengths, including my own focus of external outreach.

Oshkosh, Wisconsin

- Acted with integrity, honesty and knowledge that promoted the culture, values and mission of Starbucks in a fast-paced environment.- Maintained a calm demeanor and focus during periods of high volume or unusual events to keep store operating at an efficient and high level.- Anticipated customer and store needs by constantly evaluating environment and customers for cues.- Worked directly with store manager and other supervisors in order to accomplish necessary goals.- Led a team of Barista trainers in training new baristas.- Contributed to positive team environment by recognizing and addressing changes in partner morale and performance and made necessary adjustments to boost both.

Oshkosh, Wisconsin Area

Oshkosh, Wisconsin Area

Oshkosh, Wisconsin Area