Bill Coats Email & Phone Number

Pasadena, Ca, Us

Owner & CEO of Temp Wall Systems of San Gabriel Valley and parts of San Bernardino County, we provide Rentals of high quality modular walls for general construction containment, abatement, clean labs, hospital and educational facility expansions and other uses. Our walls offer a sustainable, more cost efficient alternative to traditional containment (drywall, zip walls, plywood, etc.) that is no hassle and can flex as your projects grow.

Austin, Texas, Us

Plano, Texas, Us

• Responsible for bringing new FinTech banking business to market• Conducted customer research, partnering with Experian, enriching customer data to understand needs• Worked to define GTM plan that achieves a very low CPA• Prepared, conducted business pitch meetings with parent company board of directors in Tokyo, Japan• Customer research presentation outlined key customer demographics, financial needs, and provided key product and feature recommendations• Worked with internal team to build a business case with projected costs, initial capital requirements and 3 year revenue plan• Conducted due-diligence for potential partners: sponsor bank, processor, fulfillment, mobile app, risk, underwriting and others

Austin, Texas, Us

• Executive responsible for product functions of all major consumer accounts programs ($600M+ annually) including Uber Debit, Walmart MoneyCard, Walmart Gift Card, Green Dot GPR,, Rush Card, Account Now, Secure Credit Card as well as online acquisitions, mobile apps, and websites • Design, develop and launch checking account features for GoBank and Uber Debit by GoBank, a mobile-based DDA checking account targeted toward Millennial and Gen Z populations• Maintain regular C-level product definition and prioritization sessions with key stakeholders including engineering/design partners, IT, UX, Care, Risk, Legal, Finance groups• Determine vision and capture requirements for product roadmap; document and assess market changes, technological innovations, and partner requests for changes/customization • Oversee 10+ direct reports in Pasadena, Shanghai, and remote locations; prioritize IT change requests; delegate tasks to product management and scrum teams • Identify production and user issues as well as legal/compliance issues and drive improvements Key Highlights: • Led changes to drive a 71% increase in mobile app downloads across major portfolios: Green Dot brand, Walmart MoneyCard, GoBank, RushCard and Intuit Turbo Prepaid Card, (Q1 2017 Total: 905,722 vs. Q1 2018 Total: 1,554,299).• Lead product executive launching Walmart's Prize Linked Savings program (2017): increased savings transactions by 186%; program received "Best New Product" category and Green Dot won "Supplier of the Year”• Contributed to YOY decrease in volume of desktop calls by 16% by automating Care contact channels to our back-end CRM platform (reduced to 9.9M calls annually in 2018)

Austin, Texas, Us

• Product lead and key contributor to the creation of an internal UX Design team; conceived and launched mobile-based checking account aimed at millennials (www.gobank.com) • Reported directly to CEO; managed a team of 10 designers and developers and drew from the full spectrum of design disciplines including visual design, interactive design, and user experience • Prioritized and led design activities through complete product and service life cycle• Provided strategic perspective on customer experience to product development partners, business line leaders, and global UX leadership • Led contributors in the establishment of a global partnership with major retailer Walmart for product distribution

Los Angeles, Ca, Us

• Worked as an Advisor and founding team member responsible for designing innovative white-label mobile payment solutions for retailers, POS vendors, and mCommerce providers

Richfield, Minnesota, Us

• Oversaw the relaunch of digital streaming service, Napster, powered by Best Buy in collaboration with Napster UK, Germany, Canada, and Japan; spearheaded the national rollout of “$5 for 5” digital download campaign in all Best Buy stores• Managed several scrum teams responsible for creating product requirements and feature/functionality improvements • Championed full product design of http://www.napster.com and launched http://beta.napster.com to existing customers• Directed usability testing and communicated changes, updates, and critical benefits to internal cross-functional teamsKey Highlights: • 10% increase in ARPU; Improved customer satisfaction from 70% to 86% • Improved average revenue per user/per month for mp3 purchases from $1.5 to $2.85

• Online marketing and reputation management for small to mid-sized merchants and restaurants • Designed and configured software to aggregate customer reviews; published online and populated within a customized dashboard • Led product strategy, market analysis, and product development; sourced venture capital and investment partnerships• Assisted clients in creating and analyzing reports and improved customer ratings/reviews• Products launched: RatingsWatcher, PR Index

Atlanta, Georgia, Us

• Functioned as Product Lead for Value Added Services Division; oversaw nine direct reports responsible for online entertainment, financial, and productivity products • Managed online portal and tool customization for customers including functionality, testing, and updates of widgets and applications • Established key client partnerships with Amazon, Expedia, Bankrate, TryMedia, HowStuffWorks, Traffic.com, AP News and Time Warner Key products launched: o EarthLink Favorites, Reader, Email Preview, Search (http://search.earthlink.net) o Start Page (http://my.earthlink.net; http://preview.my.earthlink.net/)o My Account and WebMail, EarthLink “E-Labs” (http://www.m80apps.com)

Atlanta, Georgia, Us

• Collaborated with executives, partners, and multi-functional teams (20+ members) on the deployment of product rollouts (with project budgets ranging from $100K to $1M) • Planned and managed the product launch of eBay product myEarthLink, leading product enhancement with watch bid alerts, and search features; recipient of eBay Product Innovation Award (2005) Key products launched:o Home Networking Product (retail/online): http://homenetworking.earthlink.net/o Verizon DSL Product and Customer Migration (retail/online); saved $1.2MM annually in loop fees, created B2B interface using XML over HTTPS to provision and establish PVC and IP Pools, Loop provisioning, qualification requests and responses o PSP 7.0 Product Redesign: Customer facing site with 1.2 million active subscribers and revenues of $150M+ o Movie Showtimes Product: preference-based movie reviews and showtimes

Atlanta, Georgia, Us

• Managed product development and services for 1,000+ major web hosting clients• Conducted executive presentations on product requirement and feature status, key risks and dependencies • Supervised training staff to rapidly train 450 new employees in 3 months in multiple west coast call center locations

www.enthusiastinc.com • Created product and industry assessment by gathering competitive intelligence, analytics and benchmarking data on web based content management systems• Established product development process to streamline on-boarding of new clients

Azusa, Ca, Us

• Led team that collected record net receivables of nearly $2 million in 1997• Negotiations terms and conditions with clients

Executive Education Program - Product Development, Product Management, Project Management And Development

Masters, Business & Organizational Development

Ba, Business Administration