Will Collings Email & Phone Number

Greater London, England, United Kingdom

• Deliver an exceptional customer experience to our customers, to break the mold• Taking high volume inbound customer queries over the phone, email, and chat (Zendesk)• Troubleshooting technical issues with customers to resolve customer queries. (one call resolution)• Liaising with Operations to ensure Build issues are resolved in a timely manner• Dealing with billing queries• Customer retention• Build sustainable relationships and trust with customers• Strong organisational skills with the ability to manage both new and existing orders through to resolution• Advising customers and prospective customers on the various products and services that fit their needs, so they get the best out of their full-fibre connection• Using CRM systems (Salesforce) to update, adjust and log the customer’s profile / work orders in real time

London, England, United Kingdom

• Deliver world class customer service• Ensure the safety of customers using the Transport for London services• Ability to troubleshoot customer queries using relevant knowledge and technology • Time management • Ensure a high knowledge of TFL products and services• Liaise between managers and staff • Ensure all safety procedures, training and station knowledge is up to date• Ability to work under pressure in an ever changing environment

• Plan and manage engineer’s workloads efficiently• Travel planning, understanding of geographical areas to ensure minimal travel time for engineers• Tracking of engineers ensuring they are on site in a timely manner and liaising with clients to ensure jobs are completed to a high standard • Ensuring all appointments are confirmed and agreed with either tenants, scheme manager or contract manager and access provided• Continuous update of CASH systems ensuring all relevant data is up to date• Strong organisational skills with the ability to manage both new and existing orders through to resolution• 1st line handling of calls from engineering team and internal staff • Arranging works via sub-contractors, liaising with sales team to obtain quotation for various works

London, England, United Kingdom

• Ensure pending jobs are examined and the correct information is included before being closed• Liaise with Openreach to ensure the completion of current jobs closed• Organise engineer’s activities to ensure the assignment or issue is addressed and fulfilled efficiently as possible throughout day• Avoidance of failed jobs by liaison with client customers, Area Managers, Team Managers and Field Engineers to ensure KPI targets are met • Assist Field Engineers with queries, job closure codes, CBT (Connectorised Block Terminal) locationsusing GEO HUB and line testing (testing the fiber connection to confirm the client has working service)• Ensure the accurate completion of all documentation required to report field service performance• Support the field teams achieving installations in line with SLA’s (Service Level Agreement) througheffective planning and scheduling• Ensure compliance to standards and processes through regular debrief process with field engineers • Develop effective relationships with Area Managers ensuring an effective service• Answer and action queries or requests received from clients and Managers• Promote H&S standards ensuring compliance with statutory and company requirements

London, United Kingdom

• Resolve and educate clients with technical issues• Build rapport with clients and further grow their digital knowledge • Ensure the growth and training of team members• Shift leader/Key holder• Back office duties• Time management • Ensure a high knowledge of digital products and services• Liaise between managers and staff

London, Putney

• Ensure weekly/quarterly targets are met• Problem solving• Shift leader/Key holder• Back office duties• Time management • Ensure a high knowledge of digital products and services• Liaise between managers and staff

London, Regent Street

• Collaborate with other departments as necessary to meet customer requirements• Receive shipments and ensure both quality and quantity• Ensure accuracy of all inventories• Dispose of non-serviceable or damaged items• Ensure that the back of house is kept to high working standards• Assist customers with enquiries• Maintain communication with back of house staff and managers to ensure proper working order

Bachelor Of Arts (B.A.), 3D Digital Animation

Activities and Societies: • Hip Hop Dance Society Choreographer/Dancer • Hertfordshire Hurricanes American Football Linebacker • UH Skate.

Foundation Diploma, Design And Applied Arts