William Costen Email and Phone Number

Main role in Production, Preparation and Packaging.CIP (clean-in-place) of fermentation, aging tanks, and other equipment.Maintenance, cleaning, and sanitizing the complete fermentation environment as needed for day-to-day mead production tasks.Set up and break down the meadery equipment for specific production tasks.Lead role in bottling.Maintaining kegs and draft equipment.Ordering supplies as needed and manage production inventory and storage.Performing… Show more Main role in Production, Preparation and Packaging.CIP (clean-in-place) of fermentation, aging tanks, and other equipment.Maintenance, cleaning, and sanitizing the complete fermentation environment as needed for day-to-day mead production tasks.Set up and break down the meadery equipment for specific production tasks.Lead role in bottling.Maintaining kegs and draft equipment.Ordering supplies as needed and manage production inventory and storage.Performing preventative maintenance on all meadery and cellar equipment.Performing routine deep cleaning projects.Leading methods in lab testing and other Quality Assurance activities.Creation and development of new products and product lines.Lead role in filtrations, yeast management, fermentation monitoring, and clarification.Representing the Meadery at special events offsite as needed. Show less

Primary responsibility for Production, Prep and Packaging.CIP (clean-in-place) of fermentation, aging tanks, and other equipment.Maintenance, cleaning, and sanitizing the complete fermentation environment as needed for day-to-day mead production tasks.Set up and break down the meadery equipment for specific production tasks.Lead role in bottling.Maintaining kegs and draft equipment.Ordering supplies as needed and manage production inventory and storage.Performing… Show more Primary responsibility for Production, Prep and Packaging.CIP (clean-in-place) of fermentation, aging tanks, and other equipment.Maintenance, cleaning, and sanitizing the complete fermentation environment as needed for day-to-day mead production tasks.Set up and break down the meadery equipment for specific production tasks.Lead role in bottling.Maintaining kegs and draft equipment.Ordering supplies as needed and manage production inventory and storage.Performing preventative maintenance on all meadery and cellar equipment.Performing routine deep cleaning projects.Assistance with lab testing and other Quality Assurance activities.Assisting Head Mead Maker in various aspects of mead production, such as new batches, transfers,filtrations, yeast management, fermentation monitoring, clarification, and more.Working with Head Mead Maker on recipe formulation, batch development and troubleshooting.Working with Head Mead Maker on regulatory submissions for formulas, labelsPerforming front of house tasks as needed, including shifts in the tasting room and representingthe Meadery at special events offsite as needed. Show less

• Lead role for Production, Operations, and Development of Honeysuckle Meadery• Creation of new recipes, labels, and names for our mead• Sourcing of goods including local honey, fruits, herbs and spices for a farm-to-bottle experience• Development of social media and marketing for exposure and growth• Continued study of fermentation science and constant improvement of operations• Most importantly, making delicious mead for general enjoyment and merriment

• Lead support role in Zendesk environment• Development and management of Zendesk support for a cryptocurrency asset• Creation and implementation of troubleshooting processes• Developing internal support documentation and knowledgebase• Generating platform growth through inbound marketing initiatives• Supporting the engineering team through bug discovery and documentation

• Troubleshoot issues with the Android Operating System (2.2 through 8.1.0)• Troubleshoot business class VoIP phone systems and consumer mobile phones • Identify issues with call and message routing• Identify issues with customer configuration on cloud based systems • Take escalations from Tier 1 support teams • Resolving number transfer issues • SOHO network troubleshooting• Perform remote sessions of customer equipment • Testing SOHO configurations in router… Show more • Troubleshoot issues with the Android Operating System (2.2 through 8.1.0)• Troubleshoot business class VoIP phone systems and consumer mobile phones • Identify issues with call and message routing• Identify issues with customer configuration on cloud based systems • Take escalations from Tier 1 support teams • Resolving number transfer issues • SOHO network troubleshooting• Perform remote sessions of customer equipment • Testing SOHO configurations in router lab with various networking equipment• Fraud and abuse investigation and reconciliation • Development and execution of training for Republic Wireless TAC agents• Developing internal support documentation for Republic Wireless• Queue management Show less

• Provide customer service for Funcom games via e-mail, Live Chats, and in-game messaging• Troubleshoot and report bugs in-game and manage transactions and online account systems• Identify and resolve issues with customer configuration on cloud based systems• Manage ticket queue• Participate and assist in livestreams and community events

Manage servers and client desktops at multiple job sites using Server 2003, 2008, 2012 and 2012 R2. Also handled remote monitoring of these stations using MAX remote management software.

Troubleshooting of multiple end-user issues including virus removal and protection, damage to hardware, building of new systems, imaging machines, data retrieval and backup.

Assisted with the study of deep-ocean core samples. Studied deep-sea bacteria in a lab using epifluorescence microscopy. Also sequenced genomes and classified subspecies of different bacteria found.