● Headed fleet and managed service operations for four multinational companies across 17 countries.● Achieved global contract extensions for two clients. Currently in negotiations with a third for early renewal.● Led project to strategically categorize Ricoh’s Global capabilities across OpCos.

● Managed a portfolio of 11 accounts, generating an annual revenue of 2 Million USD.● Led the country in per capita asset recovery "toner," which increased GP by up to 30% on participating accounts, which propelled our marketplace from 6th in the nation to a solid 3rd place for the year.● Increased YOY Gross Profit by 7% while facing reduced revenue due to Covid-19.● Launched 5-person mail site for a prominent university, increasing total monthly revenue by 15%. Due to process innovations at the site, they are maintaining a significantly higher GP than predicted.● Initiated a cross-region food drive that collected more than 5,000 items to support local charities.

● Managed team of 60 employees that digitally processed up to 25,000 titles daily; securing more than $3 billion in assets for NextGear Capital.● Problems to be addressed: (1) Steep decline in automotive sales year-over-year forced customer, Cox Enterprises, to restructure entire automotive division, laying off employees and terminating vendors; (2) Inefficiencies, in part due to the changing workload, dramatically increased costs.● Outcomes: o Restructured Ricoh's team to eliminate redundancy and streamline production by applying continuous flow methodologies. Utilized time studies, standardized batch sizes, cross-training, and process innovation to reduce costs by more than 20%. o Decreased production time led to faster payments for dealers, increased sales, and new ventures. o Increased average monthly profit margin by more than 10%● Spearheaded project that consolidated 100,000 legal contracts into a secure digital database. o Delivered project ahead of schedule and within budget.● Coordinated state-wide book drive for Orchard Park Elementary & Indy Reads to support and increase literacy.

● Critical member of the team that processed more than 15,000 vehicle titles per day.● Cross-trained new hires in multiple areas including: Retrievals, Pickups, Sorting, Filing, and Picking.● Resolved crucial issues to maintain consistent service for NextGear’s global customer base.● Aerotek's Outstanding Contractor of the Month for February 2017

● Real Estate holding company focused on the chic Broad Ripple market (Indiana)

One of the leading websites in video game and tech news with 420,000 page-views a month and a global ranking of 70,000 (Alexa Stats). ● Teamed up with TechRaptor.net to increase and enhance their video game & table top content. ● Produced video content for their surging YouTube channel. (Over 2000 Subscribers)● Delivered Reviews, News Articles, and Op-eds on the latest games and industry trends.For my latest posts, check out: https://techraptor.net/content/author/wcravens

● Video game reviews, previews, podcasts, unboxings, and more!● Skills utilized: Pixlr (Photoshop), Video Editing, Broadcasting, Social Media Marketing, Web Design, & SEO ● Active community with 20% growth every month: Facebook - likes: 114; YouTube - subscribers: 71, views: 12,547; Twitch - followers: 50; Twitter - followers: 110; Instagram - followers: 59; crossfirecoop.com – views: 5,677

Director of Production & Operations (2008-2012)● Promoted from Project Manager to Director after 2 years. Responsible for end-to-end production operations. Managed a staff of 8. Acted as partner/advisor to marketing and retail divisions. ● Implemented cross-training program that increased Production output by 40% with 20% less staff ● Found ad hoc solutions to crises, such as when our largest supplier’s business burned down. Result: product slowed, but never stopped. Implemented longer term solutions (e.g., compliance review, backup suppliers, inventory consolidation) to decrease risk exposure. Project Manager (2006-2008)● Created a Quality Control function for imported coffee to ensure consistency across suppliers and batches. Implemented qualitative and quantitative measurements at key inventory delivery checkpoints. ● Negotiated 15+ contracts with international suppliers based on quality, capacity, and consistency. Partnered with producers/suppliers to improve their output quality. ● Built a formula to optimize qualities experts prize (e.g., acidity) but consumers love (e.g., boldness)● For a fun story, ask me about onion-flavored coffee.