William C. Email & Phone Number

Austin, TX, US

Castle Rock, Colorado, US

• Managed company SaaS solutions including Microsoft Azure, Intune, SharePoint, Exchange Online, Office 365 applications, and Zoom Phone
• Used Access forms to show access granted and taken.
• Managed company devices (Laptops, Tablets, Phones) using Intune and Apple Business Manager
• Setup Apple products (macs, iPhone, iPads) for user use with the help of using Intune, Apple configurator, Apple Business manager and captive Portal.
• Assisted users both in-person and remotely with N-Able and Jira service desk, remote help, zoo and Service Now
• Created and maintained documentation to preserve knowledge base and assist users.

Arlington, Virginia, US

• Completed more than seven local training missions, following safety standards in attaining overall success and meeting Supporting organizations goals.
• Installed/Set-up 200+ unclassified and classified computer systems.
• Supervised, trained, and monitored the safety and welfare of all assigned personnel and continuously sustained a 100% safety record of the department.
• Configured and maintained routers, switches, and servers regularly for the use of supporting 30+ training and missions.
• Collaborated among offices as a Subject Matter Expert on Satellite Deployable Nodes and conducted Scalable Network Node. Trained in Satellite Communication Theory and Practical Applications.
• Imaged over 200 Window Computers using Microsoft Endpoint.

Arlington, Virginia, US

• Started as an Information Technology Specialist and was promoted to Regional Network Leader in January 2020.
• Configured while working intensively with Cisco switches and routers on a weekly basis for training to support Organizations and Users Network Support.
• Applied best-practice security method to secure network components both physically and logically.
• Repaired and replaced hardware, installed computer programs, and monitored system and infrastructure.
• Maintained security, backup, and redundancy strategies for my section/Team to best protect the data again loss and preventing and detecting unauthorized use of computers.
• Implemented tactical local area network and met the needs of users who must communicate securely Over legacy networks such as Secure internet Protocol Router Network (SIPRNET) on the use of Army Tactical Fastlane.

Arlington, Virginia, US

• Performed Microsoft Windows Help Desk Services and Troubleshooting for the whole organization of 500+ users.
• Established many email accounts and conducted hardware and software troubleshooting assistance to 300+ end users.
• Performed physical inventory of equipment and computer parts and met 100% accountability requirements.
• Implemented account management and auditing using Microsoft Active Directory for the purpose to help organize the company’s Users, Computer and more.
• Administered IT systems including end-user desktops/laptops, network equipment, voice and video hardware and mobile devices.
• Researched and created solutions in resolving computer system problems to ensure operability of each component.

Associate Of Science Majors: Business Administration And Computer Science, Computer/Information Technology Administration And Management

Computer User Support Specialist (Cuss)

Associate'S Degree, Computer Science