Bill Ritchie Email & Phone Number

Brooklyn, Ohio

• Generate leads for medical equipment through inbound/outbound channels including phone, email, e-commerce, and direct mailing.
• Make outgoing and manage incoming phone calls to transition new equipment leads from initial inquiry to purchase decision.
• Provide superior customer service with detailed product information to assist with purchasing decision.
• Met and exceeded performance targets including phone call volume and conversation rate.
• Perform all processes necessary to complete order process, including obtaining necessary paperwork, loan application processing, payment processing, and order processing.

Elyria

• Managed the West Coast territory by increasing sales in existing accounts while generating new business and opening over 40 new accounts.
• Met 134% of assigned sales goals in all product categories earning all quarterly and year-end bonuses that were offered.
• Demonstrated persistent communication with prospective new accounts earning their trust and business by generating interest in equipment focusing on HomeFill non-delivery oxygen system.
• Secured new accounts in an extremely competitive environment by communicating product advantages over competition.
• Identified opportunities to increase sales in existing accounts by reviewing the product purchase history and extracting what they can purchase.

Canton, Ohio Area

• Focused on medical diagnostics showing physicians how to implement new equipment into their practice by increasing patient care and improving office efficiency generating additional revenue for the practice.
• Developed strong track record in opening new accounts by getting to the decision maker and getting the doctor involved with presentation.
• Recognized as leading sales representative in Ohio for a four-year period demonstrating a nerve conduction system manufactured by the NeuroMetrix Company.
• Developed strong relationships with University Hospitals executive management personnel which led to ability to maximize exposure and equipment sales.
• Promoted to be University Hospital’s main representative of over 200 physicians in January of 2007 based on extensive medical background and proven sales performance.
• Increased equipment sales by 38%, within the first year of University Hospital promotion.

Cleveland/Akron, Ohio Area

• Built an exceptionally loyal customer base, received numerous referrals from physicians and grew territory from 40 to over 200 customers within 5 years increasing sales over 30% each year.
• Negotiated and secured hospital contracts for physician MSO offices.
• Created needs for capital medical equipment, demonstrated equipment, and closed the sale.
• Trained customers on the operation and maintenance of medical equipment purchased.
• Demonstrated and created the need for new products that would make the physicians’ office more efficient and profitable.
• Exhibited and attended trade shows and conferences.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services, 3.6

Associates Degree, Business Data Processing, 3.6

Activities and Societies: Enjoy building and flying radio control airplanes.