Bill Ritchie Email & Phone Number

Brooklyn, Ohio

• Generate leads for medical equipment through inbound/outbound channels including phone, email, e-commerce, and direct mailing.• Make outgoing and manage incoming phone calls to transition new equipment leads from initial inquiry to purchase decision.• Provide superior customer service with detailed product information to assist with purchasing decision.• Met and exceeded performance targets including phone call volume and conversation rate.• Perform all processes necessary to complete order process, including obtaining necessary paperwork, loan application processing, payment processing, and order processing.

Elyria

• Managed the West Coast territory by increasing sales in existing accounts while generating new business and opening over 40 new accounts.• Met 134% of assigned sales goals in all product categories earning all quarterly and year-end bonuses that were offered.• Demonstrated persistent communication with prospective new accounts earning their trust and business by generating interest in equipment focusing on HomeFill non-delivery oxygen system.• Secured new accounts in an extremely competitive environment by communicating product advantages over competition.• Identified opportunities to increase sales in existing accounts by reviewing the product purchase history and extracting what they can purchase.

Canton, Ohio Area

• Focused on medical diagnostics showing physicians how to implement new equipment into their practice by increasing patient care and improving office efficiency generating additional revenue for the practice.• Developed strong track record in opening new accounts by getting to the decision maker and getting the doctor involved with presentation.• Recognized as leading sales representative in Ohio for a four-year period demonstrating a nerve conduction system manufactured by the NeuroMetrix Company.• Developed strong relationships with University Hospitals executive management personnel which led to ability to maximize exposure and equipment sales.• Promoted to be University Hospital’s main representative of over 200 physicians in January of 2007 based on extensive medical background and proven sales performance.• Increased equipment sales by 38%, within the first year of University Hospital promotion.• Consulted University Hospital physicians to determine needs for their new practice, in-serviced equipment purchased, and provided ongoing support of the medical equipment to staff members.

Cleveland/Akron, Ohio Area

• Built an exceptionally loyal customer base, received numerous referrals from physicians and grew territory from 40 to over 200 customers within 5 years increasing sales over 30% each year.• Negotiated and secured hospital contracts for physician MSO offices.• Created needs for capital medical equipment, demonstrated equipment, and closed the sale.• Trained customers on the operation and maintenance of medical equipment purchased.• Demonstrated and created the need for new products that would make the physicians’ office more efficient and profitable.• Exhibited and attended trade shows and conferences.• Maintained knowledge of new products and procedures in the marketplace.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services, 3.6

Associates Degree, Business Data Processing, 3.6

Activities and Societies: Enjoy building and flying radio control airplanes.