• Assumed leadership during critical time by entering a 38-year old organization facing transitions at all levels of leadership and 100% turnover of all medical staff; Successfully filled all permanent medical staff positions within first 12-months;• Implemented financial recovery strategies that reduced monthly operating losses by 98% in first 12-months and a full recovery of lost revenue from prior years in 24-months;• Diversified revenue streams by implementing third-party payer performance incentive programs and Medicare’s annual wellness visits and Chronic Care Management;• Increased grant-based revenue by over 200%;• Renegotiated contracts with service partners to create a 300% increase in pharmacy revenues through the 340B Federal Drug Pricing Program; • Re-engineered critical components of quality, compliance and risk management programs that produced 100% compliance during 2018 HRSA Operational Site Visit - the first HRSA grantee in North Carolina to have achieved a perfect score in 2018.

Conduct Operational Site Visits (OSVs) of grantees receiving federal 330 program funding from the Bureau of Primary Health Care Human (BPHC) Resources and Services Administration (HRSA).

• Direct annual budget of $7.9M+ and manage a highly specialized team of 100+ healthcare professional to serve 13,000+ patients annually across multiple service delivery sites;• Provide direct oversight to director of medical center operations, dental director, pharmacy director, billing manager, and case management department leads.• Cultivate a strong culture of collaboration between shareholders, staff and medical practitioners by establishing an open channel of communication for structured feedback, emergency response, and information sharing.• Negotiate with third party payers, key suppliers, and service providers to ensure organizational adherence to budgets and revenue goals; manage and monitor IT, marketing and PR activities.• Develop and implement short and long-term operational strategies and workflows to ensure top quality healthcare standards are maintained, staff competencies are increased, and organizational expansion is supported.• Serve as the organization’s risk manager by implementing and managing a comprehensive risk management program that identifies threats to sustainability and establish contingency plans to meet unforeseen complications that may arise.• Obtain and integrate federal grants and programs into PATHS’ financial infrastructure to assist in supporting continued prolonged activities and growth of the organization.• Played a vital role in leading PATHS to be the first Federally Qualified Health Center (FQHC) in the nation to achieve a perfect score of 19/19 in the core requirements check during an operational site visit.• Achieved “Patient Centered Medical Home” recognition for all PATHS’ sites as a testament to the organization’s dedication to patient relationship, quality care, and cost reduction as checked by the National Committee for Quality Assurance (NCQA).• Lead the development and implementation of PATHS’ first in-house, outpatient retail pharmacy in 2011.

• Business Development and IT Consultative services catering to businesses large and small• Customer specific designs to enhance business operations and public relations/marketing efforts• Customer relationship development and product delivery, promoting enduring sustainability and channel sales• Develop and implement effective strategic and tactical planning initiatives

• Lead the selection process of eClinicalWorks as the EHR vendor for all FQHC’s in Virginia and successfully implemented the eClinicalWorks suite which automates all phases of patient care.• Implemented Dentrix electronic dental record suite.• Enacted and managed HL7 interfaces between medical and dental EHR systems, state immunization registries, laboratories and other partners to facilitate real-time interoperability and data sharing.• Maintained quality and security of all electronic data; organized LAN and WAN networking environments organization-wide and produced reports for both internal management and external stakeholders.• Contributed to the creation of “Practice Management and Electronic Medical Record Implementation Best Practices: Guide to Successful Implementation for Primary Care and Federally Qualified Health Centers” used by many healthcare professionals.• Supported the start up of PATHS’ first two ancillary primary care clinics in 2004.• Lead the developed and implementation of PATHS’ first dental clinic operation in 2010.

• Testified before the Virginia Senate House Finance Subcommittee regarding the need of annual appropriations to support PATHS’ healthcare initiatives.• Achieved a 97% participation rate among private practice physician community involvement in a co-op approach to care that provided uninsured patients with an integrated system of care that included primary care, specialty care, hospital/tertiary care, and prescription medication.• Integrated the Ryan White program to provide financial support and case management to patients affected by HIV/AIDS.

Pharmacy Reimbursement Program Management:• Developed, implemented, and maintained day-to-day operation and evaluation of medication assistance services to clients enrolled in newly introduced “ Project Access”; a 501-c3 non-profit organization in Southside Virginia catering to an un/underinsured population of 30,000 + patients; • Established and maintained contractual agreements with pharmacies, hospitals and human service agencies to strengthen a more detailed and inclusive prescription benefits systemIT Systems Administrator:• Selected, purchased, installed and supported IT system comprised of workstations, servers and local/wide area networking equipment to support data collection and reporting processes;• Successfully managed development, implementation and ongoing support of iREACH (Internet Referral, Enrollment and Application for Clients of Health Services) application currently being marketed to nonprofits across US.