William Shank Email & Phone Number

Pittsburgh, Pa, Us

Coraopolis, Pa, Us

In charge of performance testing for all applications, internal applications, as well as ecommerce websites. Used Tricentis NeoLoad to create all tests and NeoLoad Web for test monitoring and license administration. • Created load/performance tests for all of the Dick’s Sporting Goods ecommerce sites (DSG, Golf Galaxy, Field and Stream). Ecommerce tests reproduced site user traffic, during peak holiday time periods, based on data provided by web analytics and included the majority of online shopping scenarios, e.g. searching, browsing, shopping cart activities, checkout, etc.• Ecommerce tests could reproduce order input from multiple sites simultaneously and supported multiple technologies used on these sites.• Created load/performance tests for order fulfillment systems. Reproduced traffic from mobile scanning devices that were used in stores, reproducing the actual employee activity that would occur during order fulfillment activities (pick/pack/ship). Ramped up and ramped down the tests based on store activity information from across the country.• Created load/performance tests for customer support system that would reproduce the traffic that would occur during peak call/support center activities.• Load and performance tests used HTTP/HTML , Winsock, Web Services, APIs, Javascript, SQL, ECMAScript, and RegEx. • Created reports from the load testing software that revealed bottlenecks and configuration issues.• Trained members of product teams in usage of the NeoLoad software and its web based interface.

Pittsburgh, Pa, Us

• System Administrator for ALM/Quality Center responsible for system upgrades, granting access, and maintaining customizations for over a dozen different ALM projects.• Lead for all load testing using Load Runner. Coordinated with test engineers and system admins so load testing scripts were using proper access credentials when accessing applications.• Main architect for test automation framework, using QTP and integrated with ALM , that resulted in over 100 automated testcases. • Maintained synchronization process between defects in ALM and defects in Team Foundation Server using HP Synchronizer• Created and executed test cases using ALM/Quality Center• Executed test cases against CampusVue campus management system, testing the academics, scheduling, and admissions modules.• Created and executed test cases for dynamic scheduling solution to be used for online higher education.• Verified fixed defects for and ran necessary smoke tests for new releases of campus management system.

Pittsburgh, Pa, Us

• Assigned to work at Highmark, Inc • Created automated tests for the Highmark consumer website using Rational Functional Tester • Debugged existing Java code written for Rational Functional Tester and fixed defects with automated testing suite. • Executed automated tests on day of release for Highmark consumer website.• Assisted in planning out architecture of automated testing suite.• Performed manual testing as needed.

Londonderry, Nh, Us

• Charged with testing print MIS systems and web solutions (written in Java) and Java based integration software.• Tested hosted website solutions that were deployed as ‘software as a service’ for customers.• Tested, using white box testing, secure network hub used for soft licensing of web solutions and message routing from web solutions to print MIS systems. • Tested client server application written on Eclipse platform. • Required to send formal email requests to production operations for software updates for QA and for software releases to production.• Required to write and update/maintain test plans and automate those test plans when possible.• Created test automations for wide range of tests: load tests of websites and integration software using LoadRunner, functional tests of websites and print MIS software with SilkTest, QuickTest Pro, WinRunner, and TestComplete, data verification tests of database mapping applications using TestComplete, service API tests sending messages to published WSDLs with SOATest.• Required to learn multiple types of software used in the printing industry.• Used database querying tools to query databases ranging from MS SQL Server, Oracle, and Progress, to free databases such as Derby and Postgres. • Maintained QA testing lab that included several servers running Windows 2K3, XP, Vista, and Mac OSX. • Assisted support in resolving customer issues and assisted in helping project managers setup new installs for beta customers.• Required to communicate and coordinate with other development and QA teams outside of Pittsburgh including: Bangalore, India, Lebanon, NH, Minneapolis, MN, Foster City, CA, Phoenix, AZ.

• Wrote test plans and tests (using automated and in-house testing tools) for application service provider model software for retail pharmacies. • Required to gain some light background knowledge in the retail pharmacy industry. • Preformed and created load tests on application using Java code (J2SE) along with Segue SilkPerformer load test software.• Developed Java applications in order to create data for testcases for load/performance tests. Testcases were created based on an XML model for transactions. Data was entered and distributed using Java components and data access objects. Messaging was recreated by looking at client side code to see what was being sent down to the web server. • Required to learn some of software’s client/server architecture and use application source code in order to keep Java code for load/performance tests up to date. • Setup and executed benchmarking tests at offsite testing center (Sun Microsystems campus in Burlington, MA). • Created customized result reports for benchmarking using XSLT. • Preformed data sizing captures for clients using network sniffers. • Developed automated functional and smoke tests using Segue SilkTest automated test tool for managers and build engineers.

• Assigned to work at Crown Castle International• Tested application on Citrix server using WinRunner and LoadRunner software. • Created and modified test scripts for load and stress testing of application. • Assisted in creating test plans.

Us

• Tested e-commerce applications using Mercury Interactive automated web testing tools.• Tested open Java platform upon which applications were built. Tested development tool for creation of e-commerce applications. • Promoted to development and given responsibility of creating installation programs, making use of InstallShield software, for e-commerce development tool and other assorted applications to be installed on Windows (95, 98, NT, and 2000) operating systems. • Developing installation program required at times use of Visual Basic 6 and/or Visual C++ 6 to create customized dlls for dialog screens and custom functions. Also required to gather input from management and developers as to any extra functionality/look and feel that installation programs should include in addition to standard requirements given. • Gathered necessary files, custom and system files, needed for installation program. • Required to have install program configure operating system so software would perform at an optimal level. • Responsible for building software products on UNIX using UNIX script. • Recorded, fixed, and verified software bugs. • Required to learn Java, HTML, UNIX script.

• Tested 32-bit client-server software package, embedded systems, and device simulators using hands-on and both commercial and in-house automated testing tools. • Created, modified and updated scripts and files for installation program, using InstallShield software, creating customized .dll files using Visual C++ 6, and maintained scripts for automated testing tool (WinRunner). • When necessary, debugged code using Microsoft Developer Studio Visual C++ 6 debugger. • Interpreted relational database used in device support software. • Kept records of software bugs to comply with ISO 9001 requirements. • Assisted in technical support of customers, start-up engineers, and marketing personnel. • Prepared test plans, checklists, and bug reports for distribution among the software team. • Required to learn several communication protocols used by meters and device gateways and how to operate those devices as well. • Burned CDs for distribution of software to marketing, test sites, and potential customers. • Formatted and networked computers and small systems.