UK’s leading training provider for financial, accountancy, tax and business needs. Daily tasks in an administrative role included:- Processing enrolments for Accountancy & Tax courses and exams (ICAEW, ACCA, AAT, CIMA, ATT, CTA) - Generating reports to monitor student progress for clients- Supporting students with their studies and enhancing their learning journey- Liaising with clients/students and resolving issues in a timely and professional manner, ensuring SLA's and… Show more UK’s leading training provider for financial, accountancy, tax and business needs. Daily tasks in an administrative role included:- Processing enrolments for Accountancy & Tax courses and exams (ICAEW, ACCA, AAT, CIMA, ATT, CTA) - Generating reports to monitor student progress for clients- Supporting students with their studies and enhancing their learning journey- Liaising with clients/students and resolving issues in a timely and professional manner, ensuring SLA's and service standards are met - First point of contact for clients/students, responding to queries and taking on the responsibility of personal care to make them feel valuedKey Achievements:- Developed problem solving skills by identifying and managing client issues- Built a good rapport and created a good business relationship between the client and the company by being the face of the business as the first point of contact. Show less

Working in a highly skilled complex case-handling environment, I was responsible for the resolution of complaints received by the business in written format. The skill sets required, allowed me to excel in the role as well as learn valuable lessons on the job. Having worked in Financial Services, I am an experienced contractor able to perform well in a targeted environment. With the ability to critically analyse detailed information to ensure accurate decision-making and carefully review… Show more Working in a highly skilled complex case-handling environment, I was responsible for the resolution of complaints received by the business in written format. The skill sets required, allowed me to excel in the role as well as learn valuable lessons on the job. Having worked in Financial Services, I am an experienced contractor able to perform well in a targeted environment. With the ability to critically analyse detailed information to ensure accurate decision-making and carefully review archived information by navigating data management systems. During this role and my time at Santander I brought a thorough and meticulous approach to each and every project carried out. I am able to construct bespoke written responses to customer complaints and manage my own workload efficiently. Show less