William Yeh Email & Phone Number

Vancouver, British Columbia, Canada

Richmond, British Columbia, Canada

(Formerly Daiso Head Office)Monitored the progress of merchandise inspection and translation, and ensured deadlines are met. Propose recommendations for improving efficiency and promote new process improvement. Team eliminated as a result of COVID-19.• Managed, coached and led a team of 3 employees to guarantee successful team performance while ensuring individual and program goals are achieved.• Created a culture of success and ongoing business growth by advising with senior purchasers to identify and target untouched market segments while ensuring that those imported goods are safe and meet all Canadian labelling and marketing requirements.• Maintained business contacts and liaison with Daiso Japan in order to keep company abreast of development in the industry.• Improved productivity of merchandise inspection and translation by leading training initiatives and revamping process. Increased translation accuracy by 15% and reduced process time by 12%.• Trained and coordinated 5 new employees. Enabled them to learn the required process procedure more quickly and to achieve company expectation.

Richmond, British Columbia, Canada

Collaborated with senior purchasers with go-to-market advices to develop sales and marketing approach for entire company. Processed and recorded purchase orders. Translated imported merchandise information from Japanese to local English. • Edit and reviewed co-workers’ translation to ensure quality and consistency. Translation materials includes: merchandise information, purchasing reports, and inquiries from Daiso Japan.• Coordinated purchasing functions including purchase orders processing, delivery arrangements, expediting, record maintenance and reports.• Provided technical and administrative assistance to senior purchasers by generating purchasing documentation files and email communication.

Richmond, British Columbia, Canada

Responded to customer enquiries, improved engagement with merchandise and provided outstanding customer service. Operated cash registers, managed transactions, and balancing cash drawers.• Developed expert-level product knowledge and uses understanding of products and customers’ desires to promote sales by 10% for 3 consecutive months.• Effectively managed and handled approximately 150 transactions daily and maintained a record of 0% cash drawer discrepancies.

Bachelor Of Arts - Ba, Japanese Language And Literature

Oversea Education, Exchange Student Program

High School Diploma