William Derrick Email and Phone Number
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William (Bill) Derrick is an accomplished senior operations and technology executive/consultant with 30+ years of expertise leading or guiding key Customer Success, Operations, and IT functions for healthcare and high-tech companies including Wolters Kluwer Health, CRC Healthcare, Corixa Corporation, LexisNexis Applied Discovery, Getty Images, and Expedia.Throughout his career, Bill has earned a strong reputation for his ability to guide the success of companies using high-volume private and/or public cloud 24x7 operating environments. Among his broad managerial talents, he has earned a particularly strong reputation for his ability to perform "operational triage" and help organizations quickly take stock of their key issues and challenges, develop a prioritized action plan, and then execute the plan. Additionally, he is respected for his apolitical leadership style and ability to get large teams of individuals, across multiple departments, working together cohesively. Bill has deep experience in a wide range of industry sectors/verticals including: healthcare, travel, legal services, market research, and software.Bill welcomes contacts relative to full-time Operations or Technology executive leadership, interim executive roles, or consulting at BillD@thealtitudegroup.com or (206) 200-8581.Specialties: Strategic Planning; Post-M&A Integration; Healthcare Technology, Metrics, Scorecard, Dashboard & KPI Development; Program and Project Management; Customer Engagement Model Design and Implementation; Customer Success Program Development; Strategic Account Management; CRM; Program Management Office Design and Implementation; Ecommerce; B2B; B2C; SaaS; Cloud Strategy; Hybrid Data Center-Cloud Strategy; Machine Learning; Outsourcing/Offshoring; Board Reporting; Venture Capital (VC) & Private Equity (PE) presentations
Philips
View- Website:
- philips.com
- Employees:
- 80704
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Business Transformation ConsultantPhilips Aug 2024 - PresentBothell, Washington, United States -
Managing PartnerThe Altitude Group Jan 2009 - PresentGreater Seattle AreaAs Managing Partner of the Altitude Group, Bill specializes in helping companies build world-class Operations and Technology organizations, focusing on the people, processes and technology in those teams. Services include: • Interim Executive (CIO, VP Ops, VP Customer Success)• Post M&A Integration• Strategic Planning• Customer Engagement Model Development• Customer Success Planning• Strategic Account Management• Operations Triage• Scorecard/Dashboard Development• PMO Implementation and Project Portfolio Management• Disaster Recovery and Business Continuity Planning
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PrincipalTechpar Group Feb 2020 - PresentSeattle, Washington, United StatesTechPar Group consists exclusively of high-level, high-achieving IT, Business, Risk and Compliance professionals who have already made their mark and want to help you make yours. Our people are experienced, battled-scarred veterans who have been there, done that and achieved extraordinary levels of success. Our unique blend of seasoned technology, business and risk executives provide the needed expertise critical to overcome the challenges in today’s complex, changing and data dependent businesses. -
Operations Executive (Consultant)Hci Energy May 2022 - Mar 2024Kansas City, Missouri, United StatesHCI Energy provides Hybrid Power Systems for critical infrastructure anywhere. HCI integrates renewable energy from solar panels and wind turbines with dc generators to generate reliable power for both off-grid and on-grid needs. As an Operations Executive Consultant, performed the following interim roles; - PMO Director - Operations Director (Production and Procurement) - Mechanical Engineering Manager - Customer Service Strategic Planner - Advisor to the President/COO -
Interim General ManagerHydro Systems Usa Inc Mar 2021 - Apr 2022HYDRO Systems is a global leader for Aerospace Ground Support Equipment (GSE) and Airframe and Engine maintenance tooling.• Managed the completion of 52 Engine Transportation Stands and transition of this line of business to German headquarters.• Managed the early termination and a greatly reduced termination fee of a facility lease and move to a new facility. -
Vice President Customer SuccessPharmid, Inc. Apr 2019 - Jan 2020Greater Seattle AreaPharmID is a healthcare SaaS company that utilizes patented chemical verification technology to accurately identify controlled substances in hospital drug diversion detection programs.• Engineered customer engagement process, implementation process, hardware/software provisioning process, and new drug formulary process• Managed all customer relationships from implementation of pilots through full deployment -
General Manager, Healthcare And Life SciencesCorestack May 2018 - Apr 2019Bellevue, WaResponsible for the Healthcare and Life Sciences line of business, including the execution of a Go To Market (GTM) Plan, identification of HC&LS-specific product definition, establishment of key partner relationships, and global business development. -
Vp/Advisor - Customer SuccessKensci Oct 2017 - Mar 2018Greater Seattle AreaKenSci is a Predictive Risk Management Platform for Healthcare, built on Machine Learning and focused on building the first vertically integrated Machine Learning Platform for Healthcare.Developed Customer Engagement Process Model, defining roles, responsibilities and artifacts for Sales, Engineering, and Customer Success. Developed Customer Success Dashboards for internal review and Customer Success Scorecards for customer-facing Executive Business Reviews. -
Senior Information Technology Consultant, Principal Program ManagerExpedia, Inc. Jun 2016 - Oct 2017Bellevue, Wa1. HomeAway Ecommerce Integration - Responsible for the integration of Expedia's ecommerce engine, including Order Management System, Global Consumer Payments, Fraud, and supporting IT infrastructure into HomeAway's vacation rental websites. 2. Led Strategic Planning for the Expedia TIO (Technology, Infrastructure and Operations) Group’s transformation to a hybrid data center and cloud environment. -
Interim Chief Information Officer (Tatum Consulting Engagement)Crc Health Group Dec 2014 - Apr 2015Cupertino, CaSuccessfully transitioned CRC Healthcare's IT organization through the challenges of integrating into Acadia Healthcare, after the Acadia acquisition of CRC in February 2015. Retained the majority of IT Staff and maintained the momentum of several key IT projects, including both key IT infrastructure projects and operational business unit IT projects. -
Interim Vp Client Services, Exec Sponsor Strategic Accounts, Exec Sponsor System PerformancePharmacy Onesource Apr 2012 - Jun 2014Bellevue, Wa Interim Vice President of Client Services. After turnover of Client Services leadership (VP, Director, and Manager), stabilized Client Services organization and led through transition of implementation processes, account management processes, and new leadership. Executive Sponsor for Strategic Accounts. Elevated customer management activities, ensuring senior executives at Integrated Delivery Network (IDN) clients such as CHS, LifePoint and MemorialCare have peer-level relationship support, including issue escalation support, customer success plan development, and contract management. Executive Sponsor for System Performance Project. In response to system performance issues, led analysis of root causes, corrective actions, and preventative actions at four levels: hardware configuration, database design, application design, and client data management. Significantly improved system performance and customer satisfaction.
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Vice President Client Experience & Vp IntegrationDaticon Eed 2009 - 2011Daticon-EED (now a division of DTI) is a leading provider of comprehensive electronic discovery services to the legal industry. In October 2010, Daticon-EED was acquired by DTI of Atlanta, GA. Integration Responsibilities: Responsible for managing 8 Integration Teams (including Mobilization & Change Management, Service Strategy, Service Delivery, Project Management, Sales & Marketing, IT, Finance, and HR) to accomplish the mission of bringing EED and DTI together into a single cohesive entity—able to service corporate clients with best-of-breed ediscovery tools and services. Client Experience Responsibilities: Managed all service delivery departments including Client Services, Data Analyst Group, Consulting Group, Operations and Technical Services. Managed key client relationships with a portfolio of Fortune 100 corporations and NLJ 250 law firms. -
Vice President, Client OperationsLexisnexis Applied Discovery 2007 - 2009Applied Discovery (ADI), a division of LexisNexis, is a leading provider of comprehensive electronic discovery services to the legal industry. Recruited as VP of Client Operations to turn around the operational performance of the division’s 24x7 Client Services and Production departments. Established Program Management Office (PMO) and project portfolio management processes.
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Executive Vice President, Global Operations (Including Cto, Netreflector, Inc)Global Market Insite, Inc. 2004 - 2007GMI is a leading provider of integrated solutions for market intelligence, offering a platform of powerful online market research tools. As Executive VP of Global Operations, responsible for client service delivery, information technology, panel operations, customer care, facilities and purchasing. Managed approximately 250 offshore contract employees in Bulgaria and India.NetReflector, Inc. was acquired by GMI in September 2005. As CTO responsible for product development, client service delivery, information technology and facilities. Managed 15 contractors in two offshore software development teams in Moscow, Russia and Kharkov, Ukraine responsible for delivering the ongoing evolution of the core products, InstantSurvey and VantagePoint, and delivering numerous client-specific customizations. -
CioCorixa Corporation 2001 - 2004Corixa was a leading biotechnology firm, focused on developing immunotherapeutics, treating and preventing autoimmune disease, cancer and infectious disease. In July 2003, Corixa won approval from the FDA and launched Bexxar, a treatment for patients with non-Hodgkin’s Lymphoma (NHL). As the first CIO at Corixa, redesigned and rebuilt Corixa’s- Information Technology department around a business-aligned vision and mission. Served as Co-Chair of Bexxar Project Team and Sarbanes-Oxley Team.
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Vp, EcommerceGetty Images 1999 - 2001Starting as VP of Ecommerce for PhotoDisc, Inc., multiplied the early digital e-commerce success of www.photodisc.com into the integrated Gettyone Channel, adding or improving numerous brand-specific websites including www.tonystone.com, www.energyfilm.com, www.imagebank.com, www.imagebankfilm.com, www.artville.com, www.fpg.com and www.tcl.co.uk. Later, expanded the e-commerce role to encompass responsibility for rationalizing and integrating all commercial business practices and systems for the Gettyone Channel.
William Derrick Skills
William Derrick Education Details
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Engineering -
Strategic Planning, International Business
Frequently Asked Questions about William Derrick
What company does William Derrick work for?
William Derrick works for Philips
What is William Derrick's role at the current company?
William Derrick's current role is Managing Partner at The Altitude Group.
What is William Derrick's email address?
William Derrick's email address is wi****@****ail.com
What is William Derrick's direct phone number?
William Derrick's direct phone number is +165055*****
What schools did William Derrick attend?
William Derrick attended United States Military Academy At West Point, Pace University - Lubin School Of Business.
What are some of William Derrick's interests?
William Derrick has interest in Science And Technology, Children, Education, Health.
What skills is William Derrick known for?
William Derrick has skills like Strategy, Saas, Strategic Planning, Management, Program Management, Leadership, Cloud Computing, Integration, Business Development, Enterprise Software, E Commerce, Vendor Management.
Who are William Derrick's colleagues?
William Derrick's colleagues are Johnna Getchell, Robert Paduch, He Wang, Kelly Gunderson, 任伟平, Mo Muawad, Arnab Chowdhury.
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