William D. Evans, Jr Email & Phone Number

Harrisburg, Pa, Us

Mechanicsburg, Pennsylvania, United States

Responsible for supporting Head Coach and developing, mentoring, and leading collegiate athletes. • Work with Head Coach to help grow individuals• Facility spiritual growth in self and team members • Develop documented practice plan and programs • Lead the Falcon Nest Wrestling Academy with develop wrestlers at all levels

Harrisburg, Pennsylvania, United States

Responsible for leading a team and growing the culture to deliver an exceptional customer experience and efficient case handling in the Managed Service Provider (MSP) Industry while partnering with customers to ensure the value being provided directly impacts their business.• Technical Writing to develop processes and procedures for scalability • Focused on business success through continual service improvement • Grow a culture into one that is a more collaborative team• Create and establish scalable training plans • Build and execute a new customer onboarding process• Shift-Left Efforts to resolve more things at Service Desk • Collaborate with other departments and business units to seamlessly support our customers• System integration for new applications and technologies

Annville, Pennsylvania, United States

Responsible for team training, process improvement, and dispatching of tickets to the team. • Establish structure and process to allow for consistent handling of customer request • Develop and grow a team of mixed experience to one of High Performance • Have monthly one on one meetings with each team member • Grow relationships with other teams to help maximize overall support for our customers

Harrisburg, Pennsylvania, United States

Responsible for leading team and to provide excellent service and manage hardware tracking and deployment.• Develop process and procedures for consistently handling coming request • Grow a culture into one that is more collaborative with working with other teams • Establish partnerships with our 3rd party vendors • Develop reports and dashboards to improve the business • Led team a 123% (39% to 87%) increase in average speed to answer

Harrisburg, Pennsylvania, United States

Responsible for providing excellent customer experience, technical support, and data analysis for continued improvement in the Hospitality Industry.• Provide Account management administration in both Active Directory and Google Administrator • Identify and document calls related to desktops, laptops, mobile devices, and user productivity applications • Deskside support • Hardware support and system repair / reimaging • Cloud Print setup and management • Strong oral and written communication skills • Provide monthly services reports with continual service recommendations • Provide weekly inspirational department communication

Hershey, Pennsylvania, United States

Responsible for developing, mentoring, and leading youth athletes. Nurtured the team having a culture of trust and school pride. • Led team to 2nd ever postseason team district championships • Provided inspiration to help the team to believe in themselves • Coordinate study hall for students-athletes before practice • Schedule post-season college visit for exposure to secondary educational opportunities • Develop and maintain a positive relationship with parents, administration, & community. • Develop daily practice plans to prepare players both physically and mentally for fitness and competitions.

Harrisburg, Pennsylvania Area

Responsible for developing, mentoring, and leading youth athletes. Engaging in volunteer organizations and leading a volunteer organization for the benefit creating positive life altering experiences and the development of life skills.

Mechanicsburg, Pa

Responsible for managing positive client partnerships and providing data based analysis and recommendations. Mentor, develop, and evaluate team members to ensure high performance and excellent customer satisfaction. Established Service Desk operation facility in Coppell, Texas and developed it from a 2-person operation to a 35+ team member operation. Complete monthly/annual financial forecast.