William D. Evans, Jr Email and Phone Number
Results driven leader and problem solver with a keen sense of building relationships both in the customer community and internal teams. Promotes excellent customer experience and improved business outcomes while identifying opportunities for continual improvement. Servant Leader that is focused on growth and development of each member of the team. Actively seeking a challenging position in an organization where I can utilize my professional experience, educational background, and strong work ethic. Customer-focused professional offering a wealth of experience leveraging over 20 years of industry knowledge specific to information technology, service delivery and Service Desk management.My passion is self-growth and helping others to unlock the greatness within them. Investments of time was given to me by many wonderful people throughout my life and I continue to pay that forward. Actively seeking a challenging position in an organization where I can package my professional experience, educational program, and strong work ethic with my passions of self-growth and helping other unlock their greatness.My capabilities: data analysis, reporting, mentor, leadership, organization, self-development, self-starter, continual service improvement, multiple incident management systems, transitions, establishing partner relationships.
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It Help Desk ManagerOllie'S Bargain Outlet, Inc. Jul 2023 - Present -
Assistant Wrestling CoachMessiah University Oct 2019 - PresentMechanicsburg, Pennsylvania, United StatesResponsible for supporting Head Coach and developing, mentoring, and leading collegiate athletes. • Work with Head Coach to help grow individuals• Facility spiritual growth in self and team members • Develop documented practice plan and programs • Lead the Falcon Nest Wrestling Academy with develop wrestlers at all levels -
Service Desk ManagerCdi Llc Jan 2022 - May 2023Harrisburg, Pennsylvania, United StatesResponsible for leading a team and growing the culture to deliver an exceptional customer experience and efficient case handling in the Managed Service Provider (MSP) Industry while partnering with customers to ensure the value being provided directly impacts their business.• Technical Writing to develop processes and procedures for scalability • Focused on business success through continual service improvement • Grow a culture into one that is a more collaborative team• Create and establish scalable training plans • Build and execute a new customer onboarding process• Shift-Left Efforts to resolve more things at Service Desk • Collaborate with other departments and business units to seamlessly support our customers• System integration for new applications and technologies -
Service Desk Team Lead (Formerly Candoris)Cdi Llc Jul 2021 - Jan 2022Annville, Pennsylvania, United StatesResponsible for team training, process improvement, and dispatching of tickets to the team. • Establish structure and process to allow for consistent handling of customer request • Develop and grow a team of mixed experience to one of High Performance • Have monthly one on one meetings with each team member • Grow relationships with other teams to help maximize overall support for our customers
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Information Technology Help Desk SupervisorHersha Hospitality Management Nov 2017 - Jun 2020Harrisburg, Pennsylvania, United StatesResponsible for leading team and to provide excellent service and manage hardware tracking and deployment.• Develop process and procedures for consistently handling coming request • Grow a culture into one that is more collaborative with working with other teams • Establish partnerships with our 3rd party vendors • Develop reports and dashboards to improve the business • Led team a 123% (39% to 87%) increase in average speed to answer -
System AnalystHersha Hospitality Management Nov 2017 - Sep 2018Harrisburg, Pennsylvania, United StatesResponsible for providing excellent customer experience, technical support, and data analysis for continued improvement in the Hospitality Industry.• Provide Account management administration in both Active Directory and Google Administrator • Identify and document calls related to desktops, laptops, mobile devices, and user productivity applications • Deskside support • Hardware support and system repair / reimaging • Cloud Print setup and management • Strong oral and written communication skills • Provide monthly services reports with continual service recommendations • Provide weekly inspirational department communication
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Head Wrestling CoachDerry Township School District Sep 2018 - Oct 2019Hershey, Pennsylvania, United StatesResponsible for developing, mentoring, and leading youth athletes. Nurtured the team having a culture of trust and school pride. • Led team to 2nd ever postseason team district championships • Provided inspiration to help the team to believe in themselves • Coordinate study hall for students-athletes before practice • Schedule post-season college visit for exposure to secondary educational opportunities • Develop and maintain a positive relationship with parents, administration, & community. • Develop daily practice plans to prepare players both physically and mentally for fitness and competitions. -
Assistant / Head Wrestling CoachSusquehanna Township School District Oct 2005 - Sep 2017Harrisburg, Pennsylvania AreaResponsible for developing, mentoring, and leading youth athletes. Engaging in volunteer organizations and leading a volunteer organization for the benefit creating positive life altering experiences and the development of life skills.
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Service Delivery ManagerRandstad Technologies Us Mar 1999 - Nov 2015Mechanicsburg, PaResponsible for managing positive client partnerships and providing data based analysis and recommendations. Mentor, develop, and evaluate team members to ensure high performance and excellent customer satisfaction. Established Service Desk operation facility in Coppell, Texas and developed it from a 2-person operation to a 35+ team member operation. Complete monthly/annual financial forecast.
William D. Evans, Jr Skills
William D. Evans, Jr Education Details
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Computer/Information Technology Administration And Management
Frequently Asked Questions about William D. Evans, Jr
What company does William D. Evans, Jr work for?
William D. Evans, Jr works for Ollie's Bargain Outlet, Inc.
What is William D. Evans, Jr's role at the current company?
William D. Evans, Jr's current role is Experienced Service Desk Manager and Team Developer.
What schools did William D. Evans, Jr attend?
William D. Evans, Jr attended Rider University.
What skills is William D. Evans, Jr known for?
William D. Evans, Jr has skills like Project Management, Training, Active Directory, Sharepoint, Data Analysis, Creative Problem Solving, Team Leadership, Leadership Development, Task Management, Continuous Improvement, Meeting Facilitation, Skilled Multi Tasker.
Who are William D. Evans, Jr's colleagues?
William D. Evans, Jr's colleagues are Jamie Miles, Holly Kressler, Alec Gonzalez, Trevor Pierce, Lori W., Carla Talbert, Gareth Turner.
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