Sr. It Manager - North America Systems
Managed staff of 7 Systems Engineers supporting 125 engineering, application development and support IT employees. Ensured that systems infrastructure (server, storage, network access, and monitoring) was compatible and capable of attaining required performance and availability metrics. Worked with customer and IT organizations to develop plans and schedules to achieve program timelines for infrastructure initiatives. Ensured that resource allocations were appropriately leveled between engineering (program and projects) and 3rd level support responsibilities. Negotiated with project managers to ensure realistic resource allocations.