William Ward Email & Phone Number

California, United States

California, United States

San Pablo, California, Us

Determine requirements, design, build, test, implement, maintain and enhance technology and business systems related to area of assignment.Develop and implement plans for fully integrated systems, including operating systems, network systems, database systems, and applications.Configure, monitor, and test backup and disaster recovery systems for use in the event of a system failure.Determine system compatibility and performance, and impact of integration with new systems or upgrades.Research available solutions and procure technology related equipment or services; research specifications and costs; research and prepare technical and administrative reports.Develop and implement comprehensive test plans to ensure that systems and programs are tested and debugged.Analyze, detect, identify and correct technical problems and deficiencies. For applications in area of assignment, meet with users regarding requests for new processes or modifications; modify, test, and deploy subroutines; update process flowcharts; set up and configure modules; determine and establish security protocols.Monitor and collect data on system performance, make recommendations for upgrades or improvements based on data collected.Plan, develop and implement security, backup and recovery procedures.Develop computer programs or databases using computer based languages, as appropriate; perform other programming functions, modifications and report writing as assigned.Integrate complex systems for interoperability over various platforms and technologies.Prepare and maintain documentation and instructions; maintain and update manuals, codebooks, templates, web pages and related documents; and, follow recommended protocols and procedures.Plan and maintain project schedules and work requests; monitor, coordinate and report project status and problems. Function as project leader on technology implementation teams related to area of assignment; provide expertise in area of assignment.

Azure - AWS - On-Prem - Hybrid Data Center Engineering:Application Centric Infrastructure, Automation, System and Network Engineering.https://www.wsds.io

Napa, California, Us

Periodically and Recurring• Regular travel in and around the Bay Area to assigned service accounts• Participate in weekly huddles run by the department manager to review support servicesagenda• Assist in the maintenance of documentation• Provide the highest level of client satisfaction possible• Provide advanced troubleshooting of complex multi-vendor systems and work with vendors to resolve issuesProject and Strategy• Assess clients’ current network environments and make recommendations to improve effectiveness, efficiency, and security• Design and implement: - Secure and reliable wired/wireless networks (on-prem, cloud, and hybrid) Including remote access, WAN, and site-to-site connectivity- Microsoft 365 Tenants (migrating data as needed)- Microsoft Azure Solutions (migrating data as needed), Including Data Engineering solutions (Data Factory, Databricks, etc.) and High Performance Computing- Microsoft SharePoint (migrating data as needed)- Microsoft Teams (migrating data as needed)- Microsoft Active Directory, including hybrid solutions with Microsoft 365/Azure AD- On-prem server and workstation hardware refresh Including server cloud migrations and joining workstations to Azure AD• Develop detailed project plans and manage projects to completion while still focusing on business objectives• Proactively and effectively provide excellent, regular client communications, consistent follow through on all issues and actions• Provide training and guidance to client-side administrators, content owners and stake holders when necessaryTeamwork and Collective• Work with Endsight’s Technical Account Managers to provide strategic IT direction to client-side executives• Provide mentorship, guidance and serve as a point of escalation to junior engineers• Regularly engage other departments in a collaborative manner• Provide internal training and knowledge transfer on various topics

Napa, California, Us

• Manages approximately 40 assigned accounts (Account Specialist/Team A Lead)• Acts as backup for other Account Specialists/Team Leads• Answers questions, assists, and resolves escalations for assigned accounts• Mentors and trains junior members of the RC (RCEs and QRTs)• Monitors service board for Service Level Objective issues related to assigned accounts• Stays in-tune with client strategy and assists TAM in strategy development/implementation• Acts as change manager in addition to TAM• Architects and implements Azure Solutions for clients with immediate/urgent requests• Additional responsibilities include Response Center Engineer (RCE) responsibilities listed below.

Napa, California, Us

• Provides support to Endsight’s clients on all supported networks, platforms, and applications including but not limited to Microsoft 365, Microsoft Azure, CISCO/Meraki, HP, HP/Aruba, Sonicwall, Google Apps/GSuite, Ruckus, Windows Server/10• Troubleshoots computer, network, and application issues to determine root cause and advise/implement appropriate solutions• Creates support tickets for inbound calls and email related to general technology issues, offline servers, power, and ISP utilizing ConnectWise• Works on open tickets to resolution and/or develops workarounds until resolution• Researches issues using all available resources• Escalates tickets to next level support as necessary• Proactively addresses day-to-day server, workstation and network issues (back-ups, etc.)• Communicates regularly and effectively with clients regarding open ticket statuses• Coordinates and works with vendors, as well as internal Endsight teams• Trains end users in the proper and secure use of hardware and software• Creates and assists in the maintenance of server, workstation, network, and application documentation (Enterprise IT Infrastructure)• Maintains records/documentation of daily activities and communication• Performs after hours on call support on a rotation (3-4 weeks per year)

• Built/imaged/configured, tested, and deployed workstations and networking equipment (HP/Dell Windows 7 and CISCO) as additions/upgrades to various sites• Relocated workstations, networking, and telecommunications equipment• Receives requests for assistance regarding workstation related issues including hardware, software, peripherals, and other related equipment. Determines severity of problems and resolved, worked with staff and vendors• Consulted with Contra Costa County information technology staff on the evaluation, selection, acquisition and implementation of computer hardware and/or software solutions• Answered support calls and created support tickets utilizing Dell KACE.• Performed troubleshooting of workstations, peripherals, and networking equipment to ensure functional operation; performed minor repairs, created new data patches, replaced cables, and made necessary configuration changes• Opened and actively tracked technical incidents to meet department Service Level Obligations• Coordinated major equipment repairs with vendors. Shipped parts, and assisted with on-site repairs• Performed system administration functions including, but not limited to, monitoring or adding applications, users and devices, modifying user profiles, resetting passwords and file maintenance (Windows Server 2008, Active Directory, Exchange, and various software applications)• Coordinated and conducted user training, education and problem-solving sessions; consults with users regarding system functionality and developed documentation for user problem-solving including system and user manuals• Performed a variety of duties in the installation, configuration and troubleshooting of hardware and software applications and equipment related to local or wide area networks• Attended and participated in professional group meetings and keeps abreast of new trends and innovations in the field of information systems engineering, analysis and support

San Jose, California, Us

• Threat Research Center R&Do Deployed and administered VMware Linux based Application and Apache Web Servers for in-house vulnerability research, vulnerability testing, Application Security Specialist Training, and Client Proof-of-Concept Presentationso Created and maintained in-house software applications utilizing Java, C/C++, .NET, PeopleSoft API, Java Script, HTML, PHP, SQL/MS SQL/MySQL, and PERLo Prepared application specifications, designed, developed, tested and implemented various Java desktop applications and web applications, for in-house use during penetration testing and vulnerability research.o Researched various automated vulnerability scanners

San Jose, California, Us

• Manually verified Web Application security vulnerabilities identified by proprietary Sentinel Automated Sentinel Security Check technology• Performed manual Web Application business logic assessments and penetration testing utilizing BURP Pro• Provided technical customer support• Managed Web Application Sentinel Security Check lifecycle• Setup and Configured Sentinel Web Application Security Check automated scanning• Utilized Java Script, HTML, PHP, SQL/MS SQL/MySQL, PERL, and BURP Pro

As, Computer Science

As, Mathematics

Audio Technology Diploma Program, Audo Engineering