Created and managed projects with customer technical teams. Coordinated events, assigned and tracked deliverables, managed internal and external resources, and monitored progress on ongoing projects for upward reporting. Led large-scale internal projects as well as multiple concurrent customer implementation projects.

I took the lead of a project management office that was struggling to keep up with its throughput. At the time of my hiring, the company had no process for approving, prioritizing, sequencing, or resourcing projects, and I created all of the mechanisms to allow for pipeline organization.

Oversaw the planning and execution of technical projects for a cybersecurity company with responsibility for initiation, scoping, scheduling, cost estimation, design, technical specifications, and quality control. Directed project efforts for implementation of over 30 customer companies involving project coordination, sales team briefings, and customer presentations.Highlights:- Spearheaded projects for the implementation of Appgate’s solutions both as SaaS and SaaP for projects that lasted between 2-12 months and attained acceptable profit margins with returns on investment.- Maximized project success levels by quickly adopting new tools, workflows, and team composition while expertly managing resources for the successful planning and execution of projects.- Streamlined processes and clarified sales procedure for federal customers that granted deployment team access to more resources, including planning/resource allocation meetings.- Accelerated the adoption of cybersecurity solutions by coordinating training for new customer users while expertly managing customer needs and expectations in order to meet project timelines.

Headed SaaS projects through all phases from initiation through planning, scheduling, resourcing, and execution within deadlines and allocated budgets leveraging Agile and Waterfall methodologies. Coordinated technical development in collaboration with company, customers, and third-party contractors. Oversaw multiple teams and technical functions on an initiative for the implementation of over 25 customer companies.Highlights:- Administered the full project life cycle and software development, ensuring a clear path from start to finish while understanding product and customer use cases.- Enabled clear definition and capturing of customer use cases and requirements by advocating for and documenting customer requirements to prioritize development and identify overlap, which addressed customer software needs.- Improved efficiency of customer implementation projects by creating and refining policies and procedures, as well as coordinating and leading training for new customer users of software.- Incorporated 9 new team members into ongoing projects by consistently overseeing initiatives that brought new employees to the company, as well as coordinating training programs and initiatives.- Championed customer success and onboarding efforts by identifying customer pain points and architecting and delivering appropriate solutions while providing pre-and post-go live support for customer issues/support tickets.- Acted as Business Analyst, translating customer use cases into feature requirements for the development team, contributing on function, look, and feel, and assisting the end user in UAT.

- 8-month deployment as intelligence support to Special Operations Forces throughout the Centcom Theater of Operations, covering 17 countries throughout the MIddle East and Central Asia - Planned and coordinated missions - Coordinated aerial intelligence collection - Liaised directly for Yemen branch, becoming regional expert - Dramatically improved interoffice communication and collaboration, streamlining production and increasing cooperation.- Three separate platoon leadership roles: owned a total of $6.7 million of Army intelligence equipment; provided leadership, oversight, and guidance to over 60 soldiers; planned and organized training events in preparation for deployment.- Assistant planning officer: planned and organized training events for battalion of over 300 soldiers; coordinated training efforts with other units; communicated requirements and delegated tasks to subordinate units.- Battalion Intelligence Officer: advisor to the Battalion Commander in intelligence matters; maintained, devised, and implemented security procedure for the Battalion; coordinated inspections of secure installations with higher and lower echelons.

- Full-time student at the US Army center for Military Intelligence.- Studied leadership and intelligence disciplines, including analysis, presentation, briefing, and communication.