Will Hernandez Email & Phone Number

Atlanta, GA, US

New York, NY, US

New York, NY, US

New York, New York, US

• Successfully migrated payroll functions for Panama, Jamaica, and Trinidad & Tobago from in-house PeopleSoft solution to third-party vendor (Ernst & Young).
• Partner with Operations, Service Delivery, and Human Resource teams from various countries to gather requirements, document full end-to-end payroll process, country-specific rules, and tax policies.
• Build consensus between EY and Citi HR teams around business processes and new software design that need to be implemented while optimizing operations.
• Conduct status meetings with stakeholders to review key metrics, accomplishments, upcoming activities and risks.
• Train in-country HR teams on the new payroll model, best practices, and post-production support.
• Standardize the payroll function across the countries.

New York, New York, US

• Support global Compensation, Payroll and Human Resource Shared Services teams with the trouble shooting of day-to-day issues with the Compensation process and system.
• Lead the Split Incentive Payment function for approximately 1600 expatriate and global mobility employees and ensure payment of their annual and semi-annual incentives meets the company’s global split payment policy.
• Participate in the creation of Business Requirements Documents (BRD) to improve system functionally and participate in the UAT testing of Compensation system enhancements.
• Present bi-weekly updates of system enhancements and issues to a global audience formed by senior management of the regional Compensation teams as well as members of the Technology team.

New York, New York, US

• Pioneer in LATAM Business Command Center to 22 Latin American countries. Improved overall corporate efficiency resulting in improved global Fortune 500 companies satisfaction.
• Work with Operations, Technology and Client Services teams to determine the underlying root causes of issues affecting the service that we provide to our clients.
• Assist the Trade and Cash business in getting Data Privacy clearance from local regulators in different countries for Global initiatives related to User Acceptance Testing activities
• Known for establishing positive relationships with global Client Delivery, Operations, Technology, Product, Legal, Marketing and Risk teams.
• Recognized among senior management for strong problem solving skills and ability to quickly resolve diverse portfolio of issues affecting our corporate clients.
• Collaborate with Operations and Governance teams during the development and deployment of corporate initiatives across the Latin-America region.

New York, New York, US

• Established, prioritized and enhanced business relationships between Custody Department, Argentina and Colombia operations teams.
• Created unparalleled rapport with global Fortune 500 companies by providing superior client experience, assessing and delivering on their needs.
• Reduced monthly outstanding invoices write-off amount by 60% within six months through clear and strategic communications to clients.
• Recognized by management for outstanding client experience and improving business relationships because of leadership and advising role to clients on best practices.
• Analyzed and communicated client needs to senior management, which allowed the organization to improve service offerings and better accommodate client needs.
• Managed client relationships for the Direct Custody Billing department in seven countries while maintaining complex regulations unique to each country. Responsible for combined monthly revenue of over $30M.

New York, New York, US

• Streamlined the invoice processing by creating an Access Database prototype to keep track of each invoice from the moment it was received in the Mailroom to the moment that it was processed in the Oracle system.
• Took leadership role to develop and train new and existing staff on how to use new Oracle-based system.

Bachelor Of Business Administration (Bba)

Life & Leadership Coaching, Personal Awareness And Self-Improvement