Will Kahn Email & Phone Number

Albany, New York Metropolitan Area

Orchestrating communications as they relate to member service, outreach, education, and member retention. Ensuring adherence to process and help internal partners understand timelines and dependencies. Overseeing policies and procedures and compliance reporting duties related to member communications. Working at the intersection of health communication.

Waltham, Massachusetts, United States

Stood up operations and functions for a new team charged with engaging and assisting members within digital channels of communication (text / email)Collaborate with stakeholders across the organization to pilot new operational and member engagement initiativesClosely monitor and track productivity metrics against goals, and work with leadership and peers.

Waltham, Massachusetts, United States

Working at intersection of member service, member experience, member communications, and data-driven technology Worked closely with Lead of Member Experience and Program Managers to stand up Digital engagement operations and resources, mainly with texting, but also within the email space Managed and honed survey (Qualtrics) operations where data was.

New Gloucester, Maine

Main point of contact for health plan members and their representatives executing multiple requests daily ranging from transportation, care coordination, and plan benefit explanationDeveloped and innovated new operational methodologies as part of a multi-disciplinary team by networking and drawing on multiple key personnel in cross functional.

Northeast, United States

Drove leads and sales with prospective customers in flooring, appliance, and mainly Millwork departmentsAssisted customers with general product, DIY, and home improvement questionsCross-trained in 7+ departments (evening closer) and mentored new hires

Northeast, United States

Handled 50-100+ telephone requests daily with appointment scheduling, processing of administrative requests, chart review, coordination of care requests, interdepartmental communications, and patient education and instruction on VA processes Mentored and trained new MSAs to clinical contact center best practices and day to day operations Creator and admin.

Northeast, United States

Mentored and trained new MSAs to department positions including specialty and primary care roles Served as subject matter expert to department support personnel and providers areas of customer relations, scheduling best practices, interpersonal communication techniques, and provided in depth process education to patients during their VA health care journey.

Albany, New York

Supervised scheduling, customer engagement, and overall administrative duties of 14 medical/surgical secretaries while collaborating with EMR/medical records department to support practice operations Collaborated with clinical care team to coordinate care across one main surgery practice and 5+ satellite offices dealing with 5 sub-specialty surgical care.

Albany, NY

Acted as interim site manager handling personnel performance improvement initiatives through data collection and analysis, peer coaching, shift scheduling, and quarterly reports to management Assisted with data collection projects to evaluate CMS metrics for emergency room visits Documented all patient encounters and procedures with proper narrative.

Altamont, NY

Led patient care team with other pre-hospital health professionalsProvided medical care to the sick and injured in an emergency settingIT systems administrator handling maintenance and various requests for assistance with hardware and software issues

Canton, NY

-Effectively coordinated transportation needs for 1000+ people from various regional airports/local locations -Worked with senior staff to revise strategies to improve alumni interaction through transportation needs -Created daily transportation itineraries, mileage, vehicle condition, and fuel usage reports

Canton, NY

Provided patient care in first response BLS agency on a college campus of 2,000 studentsEducated professional staff and improved AHA BLS CPR course completion documentation.Reviewed patient care reports as part of QA/QI committeeRecipient of the Steve Lillis EMT/First Responder Award, honored for leadership, dedication, and excellence in the field of.

Albany, NY

Performed clerical duties, such as word processing, data entry, answering phones and filing multiple paper charts Monitored vital signs, such as blood pressure and pulse Responded appropriately to the physical, emotional and developmental needs of patients Performed tasks delegated by a licensed professional, including blood draws, POC glucose testing, and.

Canton. NY

Administered limited direct patient care and medication management for over 80+ childrenActed as liaison to parents, program staff, NYS DOH personnelDeveloped and implemented reference guide and care plan per DOH regulations

Master Of Science - Ms, Healthcare Administration

Bachelor'S Degree, Communication And Media Studies

Activities and Societies: Alpha Phi Omega Rugby SLU EMS