HR Manager for 14 retail Thrift Stores, warehouse, and 200 bed Adult Rehabilitation Center with a staff of 325 diverse employees’ and 150 beneficiaries• Responsible for $6,000,000.00 payroll, ADP Enterprise Ev5 and EeTime time management systems• Reduced unnecessary payroll costs and abuse by monitoring and enforcing attendance policies, other organizational policies and cutting overtime by 16% keeping the center on budget• Administer benefits for employees including two health plans, oversight of worker compensation and EEOC claims in addition to all other employee relations• Coached and trained Salvation Army officers, store supervisors, and managers in proper HR procedures to minimize risk and stay compliant • Reorganized and created current employee, health, I-9 and Department of Transportation files; streamlined hiring and termination practices and realigned staffing to bring departments in-line with organizational goals• Opened lines of communication between managers, human resources, and employees to resolve issues and reduce turnover by over 50%• Managed all FMLA and other leaves to maintain proper staffing of all departments• Collaborated with executive team on creating new positions and job descriptions

Managed functions related to human resources for a $42,000,000 store of 180 permanent associates and up to 120 seasonal employees. • Conducted the forecasting, recruitment, interviewing (behavioral style), staffing, and retention of associates, reduced voluntary turnover by 30% • Managed the scheduling of quarterly performance reviews including coaching supervisors on the review process for 100% on time delivery• Partnered with management on the execution of the human resources review providing growth opportunities for associates and succession planning; ensuring the creation of game plans for associate development• Tracked payroll and wages keeping store within budget• Investigated complaints, conflicts, and related issues, coaching management on proper procedures to stay compliant resulting in risk mitigation and timely resolutions• Facilitated monthly round tables for associates to cultivate employee relations, redesigned in store communication process regarding healthcare, 401k, worker’s compensation, and store initiatives• Supervised the EEOC, FLSA, AAP, ADA, WC processes, tracked FMLA and attendance reducing abuse by employees

Delivered required training including developing training calendars and schedules; Performed dual role from 2006-2007 transitioning to human resources from training,• Executed monthly training and development of associates and managers achieved 98% of company goals and metrics • Facilitated district and regional level training (16+ stores) for associates and managers, modified and developed course material to meet learners knowledge, skills, and abilities helping to improve retention levels, Level II Trainer• Rolled out new training initiatives including train the trainer, basic/advanced sales and order writing, product knowledge, customer service, and specialty training resulting in increased district sales• Worked with the Regional Human Resources Manager on projects and responsibilities benefiting in a stronger business partnership with the stores• Identified training deficiencies through research of key performance indicators and other company reports, teaming up with HR managers to correct the deficiencies and drive sales and customer service• Facilitated new hire on boarding, training, support, and follow up coaching weekly and for over 20 new store openings in three states; managed the on-board self-pace training of new Assistant Managers

Executed the role of team leader to achieve sales goals, merchandised displays, managed inventory levels, and efficient delivery of products to customers• Commanded the operation of a $5,000,000 specialty home improvement store, clearance center and warehouse, raised revenue of clearance center from $100,000 to $1,500,000 million in three years • Developed sales forecast and staff goals to reflect economic trends, revised on quarterly bases; reviewed store yearly business plan to ensure store and warehouse met or exceeded company goals• Met payroll budgets; converted from yearly to cycle count inventory for better control and security of merchandise• Oversaw the recruitment, interviewing and hiring of sales and warehouse staff including orientation and training responsible for terminations, works compensation and all employee relations